Customer Reviews are not used in the calculation of BBB Rating. Available 24/7. I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. Here are 8 tips for writing great reviews. I was yelled at by the employee when I stated this was unfair. The second Rotor-rooter technician left. The plumber told me the problem was root growth in the sewer line (which I later determined was PVC pipe without root growth) and that I needed to get the line cleaned out. This will surely increase the credibility of your complaint. We can settle on this for $4,000.00 if it is paid within the next 5 business days. They stood behind their 30 day guarantee. Will never use this company again.Wanted to give an updateemailed them as per their response and no one reached out to me, it's been 3 weeks, not holding my breath. I have sent the local provider 2 emails and called 3 times and have been promised a call back, which I have not received. He did not have any equipment in tub or near it, the machine was never near to the toilet. He said it was the second mans job. So What we can do. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. He went over paperwork and the hold harmless clause. Called Roto-Rooter to fix a gas water heater. 15 days have passed! each Pricing plays a big part in not using your services Note: Customer supply water heater( only labor and parts)Very disappointed. Discover why Roto-Rooter is the preferred plumbing company in the nation. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. **** ********** ***, **** ***** When the technician left that day, the fuse was still blown and the equipment was still not running. Their investigation involved creating a hole and opening my ceiling. If you have an issue on a Sunday, save your time and dont call them. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! Small bathroom was clear. Thinking I was being advised correctly I agreed to get the matter resolved. Unreal! 21601, Read full review of Roto-Rooter Group and 1 comment. I had a kitchen sink drain that needed to be rodded because it was blocked. On 10/26/22 unit ** had anotherclog in the toilet. It's dinner time and we tell him to leave and he was a jerk about it. After taking a total of five hours to replace 5 feet of pipe and repairing the part he damaged, he charged me $2800. Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. I feel this was incredibly unethical and a bad business practice. I'll update when I'm done screwing them over. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. If you cannot be there that day dont make the appointment. They really care a lot about their customers' needs. Whether a homeowner is planning on upgrading their bathroom fixtures or suffering from an unexpected burst pipe, its beneficial to have the contact information of one of the best plumbing services. We also Provide the man with the refund. I checked on his progress concerned he may be damaging the pipes. No dhow. (Invoice #***********.) Desperate to get this matter resolved I finally agreed. Nope. Their investigation involved creating a hole and opening my ceiling. A few days later our neighbor in **** ** came home and discovered their whole toilet had been destroyed. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. Before Sean left he gave an estimate to fix the trap. Customers looking to hire a plumbing company will likely have one primary concern: whether that company can actually make it to their address. See details. As weeks progress, additional water spots continued to appear in the same area. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We have also asked for a refund of the original $1,354.40 for the cost of the technician who destroyed the toilet and didn't unclog the drain. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. BBB Business Profiles generally cover a three-year reporting period. I told him i just wanted it to be snaked. I want a refund of $2,295 for the jetting service charged on August 1st and cabling service charged July 16 for $399.91. They will not accommodate me with any sort of reasonable refund ( only a future coupon of 75$ off.) (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. Full refund of $616.00 has been processed to credit card ending ****. Fee: 1.6% charged for him to get the parts I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. Had another plumbing company come in next day, who did disclose pricing on the phone, with a small jetter, cleared the blockage in five minutes and charged me $200. Articles may contain affiliate links which enable us to share in the revenue of any purchases made. Soon after a 2nd water mitigation guy shows and takes floor samples. HIRE SOME ONE ELSE. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. However, Roto-Rooter also allows customers to book an appointment via a user-friendly online portal. August 10, 2022, I called rooter rooter 3-days ago. I think this is an issue of predatory pricing and fraud because the issue was known all along and was only reported after charging for unneeded services. Enjoy reading our tips and recommendations. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. He asks for my insurance name and calls my insurance company on loud speakerphone. Thank you We also lost confidence in Roto-Rooter. Note that complaint text that is displayed might not represent all complaints filed with BBB. 5. Bill checked as commercial instead of Residential *All services may not be available at all locations. We had an emergency plumbing issue today and called Roto around 11:00am. As noted earlier, Mr. Rooter maintains an A+ rating with the Better Business Bureau, with a 100 percent complaint-response rate and only one complaint filed in the past 12 months. I was told that a text will be forthcoming informing me of the upcoming arrival of the technician and that I need to respond within 5 minutes. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. After 2 mo. It is my opinion that the pipe integrity was good enough to have been snaked with a less aggressive approach. To date no additional water damage has occurred. Customers is satisfied. Its location on this page may change next time you visit. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Ms. Sally Bayer, Vice President of Marketing, Mr. Mark Connors, Executive Vice President. He didnt tell until I wanted itemized information about the costs. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. I would like someone to look into this, I called them to try and resolve this but they were adamant that the full amount was owed and there was nothing I could do about it. Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. Shell fix it, unless the Roto Rooter you used was a franchise. I would like a partial refund. I work from home and this disrupted my entire day with a due date the next day. I then thanked him and headed to the coast for the weekend. In the end, Roto-Rooter never reimbursed our neighbor in full. We will refund $250.00 back to you if there was any inconvenience for that day. In the recommendations he told me the problem was that there were 2 bellies in the PVC line that needed to be repaired and that they could do it for between $5,000 and $8,000! Then they said it's now 4 to 6 pm. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Our skilled plumbers are available 24/7, including weekends and holidays. Before he left, I was handed a bill (which I paid with a credit card) of 673$. We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. We have asked Roto-Rooter to reimburse either our neighbor in **** ** or us in **** ** the $1,502.46. DO NOT USE THESE FOOLS, YOU'LL REGRET IT. We got another plumber to go out. Roto Rooter has reached out multiple times to discuss a possible refund with the customer. I could have the major parts delivered and paid the 1.6% on the lesser amount. Refund of excessively high price. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. There is a Home Depot approximately a mile from my parents home. 3. On Sat. BBB accredited Plumber since 2/22/2005. Finally the other tech shows and says he needs to snake the sewer drain. Issue resolved. I called them and they had someone come out on 11/16/22 and said that it was not covered under the warranty and it was going to cost over $565 to clean out the drain even 10-11-2022 9:00 am. Better Business Bureau: I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. Any sort of reasonable refund ( only a future coupon of 75 $ off. calculation of Rating. Him $ 18,000 to unblock a main drain line $ 399.91 ending * * *. 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