4. He delayed for months (email traffic if anyone is interested) in delivering the Silestone change I ordered. You can purchase slabs from big-box retailers. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. Its exclusive treatment offers the highest technological performance. Highly hygienic. Its easy to keep the countertops looking splendid. Avoid scouring powders as the polished surface can be dulled with abrasive cleaners. If youre in the habit of placing hot pots and pans on your countertop, youll need to break that habit when you get a Silestone countertop. Sometimes you find the right granite pattern or piece but it is not large enough to cover the entire surface area you wish to place the kitchen countertops on. This is where all three companies - silestone (cosentino), counter fit & lowes have collected their monies and now do not give two cents about the crappy product and crappy warranty they have sold and installed in your home - that's customer care at its best. Prefab. Harsh chemicals such as Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided. It is soft, velvety and perfect for your countertop. Learn how your comment data is processed. Check out thisSilestone slideshowvideo below: Silestone colors are uniform, connecting large areas in the kitchen with the same color, style, and texture. Engineered quartz is more resistant to surface damage than traditional laminates and less likely to fracture than quarried granite. The matte was ingrained with smudges and dirt. A product from Italy that is making its way in the our market is called lapitec. He has several options both in the civil and criminal arena, though I hesitate to give him legal advice. Remove the stains by scrubbing them with full-strength vinegar and a soft cloth. The Silestone certified installer did an outstanding job. Well after three weeks I"m still waiting for a phone call back from Mr. Oehmsen who actually is a nice guy and seemed to want this resolved. Silestone reviews & complaints 19 complaints 5 resolved 14 unresolved File a complaint Table of contents Claim listing Follow Share Complaints Contacts Resolved "failure to honor warranty" Resolved "failure to install" Resolved "overcharging and dishonest business practice" Resolved "does not honor warranty against defects!" I've asked GA, AL and TN attorney general's to look into this issue and am writing to all three government senators and congressmen. You're not understanding that matte means less polished, thus more microscopic surface area that equals the texture that our eyes see as matte. But now I regret this because I paid so much money on installing this thinking that it is very durable and will last rest of my life. I was happy with the pattern. The polished in my selection was not glaringly shiny. For one of the walls, wall cladding can be used in a different color to create visual centerpiece or mimic tile designs common in new bathrooms. That high price extends to Silestone. With Silestone, though, that is unlikely. Smith had apparently pocketed the money from customer orders placed and stuck Stone Systems with the billso where does that leave me. This is apparently the second time Mr. Smith has put this company in a bad position. Corporate told me to call Mr. Oehmsen directly -- gave me his phone number and extension. The best counter aesthetically is one that you like best. It was gorgeous & felt. I know that Adams Homes won't use Silestone..had a discussion with my builder here in AL. This is confusing? The Business card I was given by Mr. Smith said Silestone and even shows "an authorized dealer". No one came out and inspected the crack. Oh Mr. Evatt, we can fix that. Stain Resistant. Basically they said there are two designs and I got the one that I would never have chosen /the one that didn't match my choice. Silestone countertops are vulnerable to having visible seams. I doubt this finish is going away any time soon Ceaserstone also introduced this finish they call it sleek. The Silestone countertop surface is non-porous. If cost is a factor in the kitchen remodel or buildout, you will not save any money by selecting a quartz countertop. Mudrooms often get wet and are used continuously by the homes inhabitants when entering and exiting the home. Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. This review was chosen algorithmically as the most valued customer feedback. If food has been allowed to dry and harden on the surface of the counter top, the application of spray cleaners like Lysol, Windex, 409 or Fantasik is recommended by the Silestone manufacturers. It is composed of 94% quartz. Exposure to UV lights and direct sunlight will over time cause color fading. No need to wipe or scrub hard. Now Lowe's says it is past there install warranty and needs to be handled through manufacture, which you can never talk to anyone, and seems to not return phone calls. Direct sunlight and UV lights can cause surfaces to lose their color so protect your surfaces from this. We were never given any warranty information on the product. The available color tones range from light grey to white, cream to beige, dark grey and black, yellow and orange, pink and red, green, blue, and brown. I wanted to comment on the complaints here. Polished It's the original Silestone polished quartz surface. I received a call back and he provided me a phone number to another distributor I called them and left a voice msg, guess what no return call. She's loved it for years and it looked great. Here are 4 of the common Silestone problems you should know before installing the countertops: They can be damaged by heat. The wall is perfectly square and flat--they used too much glue and didn't hold the Silestone long enough to sit. Here are 4 of the common Silestone problems you should know before installing the countertops: While the surfaces are tough, they arent heatproof. Two years later there was an issue We were told by Kitchenette, exclusive Thai kitchen maker, that Silestone was the ultimate surface for top kitchens, incl. I emailed lowes kitchen design department first 11/27/2017 to report the problem, they emailed silestone (cosentino) which in turn issued a warranty claim number. Others are attracted to the newness and uniformity of quartz. Write me on this website or contact me at Facebook, etc. It is very difficult to repair quartz when damaged. Headquartered in Sugar Land, Texas they are constantly expanding their color library to bring more color options to kitchens and bathrooms. It is recommended that a pot-holder, coaster, or trivet be used in between the hot pots or pans and the Silestone countertop. Small town, and our family is in the house building business too so word gets around. I had to call multiple times to get a person to talk to me about the warranty and was finally told that the warranty would not cover cracks. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Silestone. Silestone is not heat resistant. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. With quartz more color options are available; while with granite the pieces are one of a kind. Silestone is not affected by common kitchen acids like lemon juice, tomato juice or vinegar (food acid). Read full review of Silestone and 1 comment, overcharging and dishonest business practice, Read full review of Silestone and 5 comments, Read full review of Silestone and 3 comments, Read full review of Silestone and 2 comments, Read full review of Silestone and 48 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Soapstone is just so soft and anything will scratch or engrave it. I look forward to your prompt reply. Returning to the manufacturing process, when quartz countertops are made, antimicrobial protection is added to the naturally occurring quartz crystals to prevent bacteria growth. Claim it and get a lot of features. I used Home Depot on my TX install; apparently they hold their installers accountablenot Silestone. Among the choices a homeowner or designer can make are as follows. Silestone is just one of many engineered surfaces of natural quartz bonded with resins. Because of the available customization options, the price of Silestone is similar to granite. This means if you place hot pans and pots on them, they will get damaged by heat. Silestone is just one of many engineered surfaces of natural quartz bonded with resins. Its made by binding small pieces of quartz together in a hard resin. Silestone Overview Silestone has 1.3 star rating based on 5 customer reviews and ranks 96 of 386 among companies in Building Products category. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. This behavior has been going on for quite some time. But you do need to wipe often, especially with spills and stains. Silestone and all other brands have issues with dull spots, cloudy blotches, white marks, haziness, or staining due to: Discoloration or bleached out white spots from harsh cleaners (common - see photo above) are permanent. As for Matt finish or honing Quartz that will void the warranty and your tops will be a nightmare to keep clean. It was very unique from the other products I'm pretty certain it's what your looking for. Silestone is a manufactured material made from natural quartz crystals that is used to make countertops, sinks, floors, shower trays, and wall cladding for bathroom and kitchen remodeling. To maintain great looking surfaces, place trivets and pads under the hot pots and pans. Silestone mimics the beauty and feel of granite and marble, but it does not require sealing or special maintenance. The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. Choosing the best countertop option for your bathroom or kitchen is tough, particularly with kitchens. i can certainly sympathize with Mr. Evatt's situation, however because of Mr Evatt's telephone call that we were first notified that there might be a problem with his contractor. Countertop Fabricator Health Issue - Human Face to The Problem A former stonemason has become the face of how dusty mismanaged workplaces adversely affect the lives of its employees. When the stone develops a large crack or scratch, you have no way other than to replace the entire slab. . I have indicated to Mr. Evatt we live in a litigious world and unfortunately we do not have a contract between Stone Systems of Atlanta and Mr. Evatt. No pressure, but your kitchen countertops are a big deal. Whether or not you use your bare countertop for food preparation, no one wants their kitchen countertop to harbor bacteria. 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