If you need immediate assistance, call us at 1-844-428-8542. Please Note: This form is not to be used to report unauthorized transaction(s). If any provision of this Service Agreement is found to be unenforceable for any reason by a court of competent jurisdiction, that provision will be deemed to be restated to reflect as nearly as possible the original intentions of the parties in accordance with applicable law. After too manyloginfailed attempts, your profile will be locked. Other product and company names mentioned herein are the property of their respective owners. If youre enrolled with Zelle through your bank or credit unions banking app or online banking, your financial institution will be able to assist with deactivating your Zelle profile. If we decide that there was no error, we will send you a written explanation. Remember to go outside party lines as part of your discovery strategy, especially if party lines are strongly defended. Notwithstanding this Agreement to Arbitrate, you and Zelle may choose to bring individual claims or disputes in a small claims court, provided that they fall within that courts jurisdiction. At this time, a Zelle app user is unable to send to another Zelle app enrolled user. EXCEPT AS OTHERWISE PROVIDED HEREIN, AND SUBJECT TO APPLICABLE LAW, ZELLE MAKES NO EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER WITH RESPECT TO THE SERVICE. We do not charge a fee for providing a paper copy of Records and Communications. By using the Service, you authorize your wireless carrier (AT&T, Sprint, T-Mobile, US Cellular, Verizon, or any other branded wireless operator) to disclose information about your account and your wireless device, including your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status details, if available, to Zelle or its service provider for the duration of your relationship solely to help Zelle identify you and your wireless device and to prevent fraud. Please call us at 1-844-428-8542. Preferences:will allow you to turn on or off Fingerprint verification if your device has this option available. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas. You may enroll only one debit card within the Zelle app to send and receive money. You must re-enroll with Zelle, or enroll with one of the Network Financial Institutions where you are a customer, to receive any subsequent payments sent to you after you cancel your use of the Service. We further reserve the right to suspend or terminate your use of the Service if we believe that you are using the Service for business or commercial purposes, or for any of the uses identified directly below. be ready to get more Create this form in 5 minutes or less Get Form At the time you instruct Zelle to cancel your use of the Service, any transfers in process using the Service will be completed to or from your bank account that was associated with your profile, but no new transfers will be initiated to or from that bank account through Zelle. THE SERVICE IS INTENDED FOR SENDING MONEY TO FAMILY, FRIENDS AND OTHERS YOU TRUST. If you believe there is an error with this information, please contact the customer service phone number on the back of your card to have them verify this information for you. Zelle will pay the AAAs Case Management Fee and any arbitrator fees. The Zelle app is free to download from your App Store or Google Play. If the payment shows completed, but the recipient has not received the money, or you received a notice that the payment failed, the money will be returned to your account. 2023 Early Warning Services, LLC. In order to better assist you, please provide us with your details and a brief description of what you are experiencing. All rights reserved. Email Template - form | Zelle Disbursements with Zelle Email Templates By downloading this asset you agree to the Terms of Use associated with them. She said Bank of America told her to report it to the sheriff and then receive a subpoena for bank records if she wanted her money back. [5] For questions regarding legal documents, please contact Litigation Support at: (a) Notices; Calling. If you decline the payment request, the sender will receive a notification that the request was declined. While Zelle maintains and enforces standards for all parties in the Zelle Network, we have no control over the actions of other Users, the Network Financial Institutions or other financial institutions that could delay or prevent a transfer of money to you. 2023 Early Warning Services, LLC. If you tell us verbally, we may require that you send us your complaint or question in writing within ten (10) business days. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas. Self-Help Resources. Sample Subpoena (36 kb) Sample . You acknowledge that neither Zelle nor the Network Financial Institutions shall have any liability for your failure to comply with the terms and conditions of your account agreement with your financial institution. You agree that these terms affect interstate commerce. If we delay or block a payment that you have initiated through a request for money, we will notify you in accordance with your notification preferences (i.e. The Add Your Debit Card page will allow you to enter your new debit card information. We reserve the right to decline your registration if we believe that you are enrolling to use the Service with your business account or to receive business or commercial payments. Increase brand visibility with the reach of the Zelle brand. If dont have your CVV, you may choose to re-enroll. The money will be received directly into your bank account associated with the enrolled email or U.S. mobile number. YOU MUST AGREE TO THESE TERMS TO ENROLL FOR THE SERVICE PROVIDED BY THE ZELLE NETWORK AND DESCRIBED BELOW. This section is pretty self-explanatory. Territories include American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands. If the person you sent money to has already enrolled with Zelle with the email address or U.S. mobile number to which you initiated the payment, the money is sent directly to their bank account (except as otherwise provided below) and may not be canceled or revoked. Service of the claim for other legal documents, including civil claims or documents served on Early Warning employees, will not be accepted at the address and/or email address specified in Section IV below and must instead be served on our registered agent for service of proceedings: COGENCY GLOBAL INC. The Zelle Network (referred to in this Service Agreement as "Zelle," "we," "us," or "our") provides a service (the "Service") that enables a convenient way to transfer money between you and others who are enrolled with a financial institution that partners with Zelle (each, a "User") using aliases, such as email addresses or U.S. mobile phone If you need help with this, please let us know through our Support and Training Center. j. If this Class Action Waiver is held unenforceable, in whole or in part, as to any claim, then the Agreement to Arbitrate also will not apply to that claim. At least one ormoreaccounts must be with a participating financial institution. 25. Tap on the settings gear icon in the upper left corner of the Zelle app home screen. When you enroll with Zelle, we will link the U.S. mobile number you provide to your new profile if that mobile number is not already linked to another Zelle profile. ZELLE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, INVULNERABLE TO CYBER ATTACK OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. 11. Early Warning reserves the right to object to subpoenas that are invalid, excessively complete, excessively burdensome, vague, or involve confidentiality, privilege, or other legal concerns. 7. If you are sending money to a recipient that has not enrolled the email address or U.S. mobile number to which you initiate the payment with Zelle, either in the Zelle mobile app or with a Network Financial Institution, Zelle will send that intended recipient an invitation to enroll. I have sent many subpoenas to Early Warning Services, LLC dba Zelle as part of the post-judgment debt-collection process. must match the information that your bank or credit union has on file. *If you are sending money to someone for the first time, double check the name, and confirm the email or mobile number enrolled before completing your payment. Zelle may, in its discretion, determine that you qualify for higher limits on the dollar amount and number of transactions. When you send and receive money using the Service with a bank account held at a financial institution that is not a Network Financial Institution (as defined above), this Service Agreement applies. If the recipient has notified you the money was not received, first check the payment status. You understand that use of this Service by you shall at all times be subject to (i) this Service Agreement, (ii) your express authorization for a Network Financial Institution to initiate a debit entry to your bank account, and (iii) the terms and conditions of your account agreement with your financial institution. You agree that you will not use the Service to send or receive payments in connection with your business or commercial enterprise. Other product and company names mentioned herein are the property of their respective owners. You can use Zelle through your online banking service, or via the Zelle app, to make payments to friends, family, and people you trust. U.S. You agree that you will not use the Service to request, send or receive money related to any of the following: 4. Upon cancelling your use of the Service, we may retain your information in accordance with our Privacy Notice and as may be required to comply with applicable law. ZELLE DOES NOT OFFER A PROTECTION PROGRAM FOR AUTHORIZED PAYMENTS MADE WITH THE SERVICE (FOR EXAMPLE, IF YOU DO NOT RECEIVE THE GOODS OR SERVICES THAT YOU PAID FOR, OR THE GOODS OR SERVICES THAT YOU RECEIVED ARE DAMAGED OR ARE OTHERWISE NOT WHAT YOU EXPECTED). Decide on what kind of signature to create. https://www.zellepay.com/support. If at any time while you are enrolled, you do not send or receive money using the Service for a period of 18 consecutive months, we may contact you and/or take other steps to confirm that the U.S. mobile phone number or email address that you enrolled still belongs to you. Most transfers of money to you from other Users will occur within minutes. You acknowledge and agree that you are personally responsible for your conduct while using the Zelle Service, and except as otherwise provided in this Service Agreement, you also agree to indemnify, defend and hold harmless Zelle, its owners, directors, officers, agents and Network Financial Institutions from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorneys fees, resulting from or arising out of your use, misuse, or inability to use the Service, or any violation by you of the terms of this Service Agreement. Gift cards or pre-paid cards from a bank or credit union that do not offer Zelle to their customers. Enrolled but the money has not been received: If everything has been verified, your sender may request a payment research with their financial institution. Download Product Brief. The AAA rules are available at www.adr.org, and they include detailed information about how to initiate an arbitration. I just received a "Notice in Lieu of Subpoena" requesting my. Home Forms Miscellaneous. R. Civ. Actually, sending your invoices as soon as possible is the best way to ensure immediate payment. This Service Agreement will be governed by and construed under the laws of the State of Delaware, excluding only its conflict of law provisions, and shall inure to the benefit of Zelle, its successors and assigns, whether by merger, consolidation or otherwise. Devices such as Chromebooks, Laptops, Tablets or iPads are not supported to download or use the Zelle app. You may request money from another User. To view these terms, pleaseclick here. Still need help? Zelle and the Zelle marks used herein are trademarks of Early Warning Services, LLC. Select "Don't have my card?" Zelle and the Zelle marks used herein are trademarks of Early Warning Services, LLC. Territory. Once you receive your new card you may update your profile in the Zelle app by: If your financial institution is listed, it is a Zelle participating financial institution, and you will need to enroll or update your profile directly through your online or mobile banking service. I just received a "Notice in Lieu of Subpoena" requesting my credit card records, W2/1099, and job applications. You will be notified in advance of any fees in accordance with Section 2 above. Territories include American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands. If you have entered your enrolled mobile phone number and the information is correct, we'll need look into this further. If your bank or credit union is listed, you must enroll directly through the online or mobile banking service. You may also verify the email or mobile number the money was sent to. b. Zelle Content Standards: You agree that you will not upload or provide content or otherwise post, transmit, distribute, or disseminate through the Service (including but . You may not establish more than one profile with the same U.S. mobile phone number or email address, and you may not link more than one bank account or debit card to a particular U.S. mobile phone number or email address. To receive money to more than one accountyouwillneedto enroll aunique U.S. mobile number oremail addressperaccount. As a recipient of a payment request, you will have the option to send the requested amount, send a different dollar amount or decline the request. Any other illegal activity or unlawful purpose. Money sent with Zelle will be available within an enrolled recipients account typically in minutes. You agree to receive money requests from others and to only send requests for legitimate and lawful purposes. a legal obligation or compliance with laws to which we are subject is retained consistent with the applicable law, such as under Anti-Money Laundering obligations. In case of errors or questions about your transactions facilitated through Zelle, please contact us by telephone at 1-844-428-8542 or by e-mail at [email protected]; or write to us at 5801 N.PimaRd. These instructions apply to the service of third party subpoenas on Early Warning Services, LLC (Early Warning) in matters in which Early Warning is not involved. Scottsdale, AZ 85250AND MUST BE POSTMARKED WITHIN 30 DAYS OF YOUR ACCEPTANCE OF THESE TERMS. YOU AND ZELLE WAIVE ANY ABILITY TO PARTICIPATE IN A CLASS ACTION AS A CLASS REPRESENTATIVE OR AS A CLASS MEMBER. If you find the Service Agreement unacceptable to you at any time, promptly cancel your profile and enrollment with Zelle and immediately discontinue your use of the Service. All rights reserved. 9. Consent. AN UNAUTHORIZED PERSON HAS DISCOVERED YOUR ZELLE. Consent to Use and Disclose Personal Information (Including Account Information). If you are enrolled in Zelle with a participating financial institution, you must reach out to their customer support team. If the email or mobile number to which it was sent is already enrolled, your money will be available typically within minutes. For example, in order to protect you, Zelle and the Network Financial Institutions, Zelle may need additional time to verify your identity or the identity of the person sending the money. If enrolled with Zelle at your financial institution, your bank or credit union will be able to assist you with canceling a pending payment. Your recipient may need to enroll the email or U.S. mobile number used to send the payment. Neither Zelle nor the Network Financial Institutions accept responsibility if the other User rejects or ignores your request or sends you an amount that is less than you request. The only requirement is that the response time be reasonable. Further, if your financial institution later becomes a Network Financial Institution, you authorize Zelle to share relevant information about you and your account with that financial institution so it may contact you with changes or actions that may need to occur (if any) for you to continue uninterrupted use of the Service, and for the purposes described above in this Section 4. Those transfers will appear only on the statement issued by your financial institution. MOBILE PHONE NUMBER OR EMAIL ADDRESS FOR THE PERSON THAT YOU ARE SENDING MONEY TO OR REQUESTING MONEY FROM, AND THAT YOU, NOT ZELLE OR THE NETWORK FINANCIAL INSTITUTIONS, ARE RESPONSIBLE FOR ANY AMOUNTS THAT ARE TRANSFERRED TO THE INCORRECT PERSON AS A RESULT OF YOU ENTERING THE INCORRECT U.S. Subject to applicable law, Zelle may terminate or suspend this Service Agreement and your use of the Zelle mobile app and Service, in whole or in part, at any time for any reason without cause and without prior notice. to prevent, detect, and protect against security incidents, fraud, and prohibited or illegal activities; to perform services (for us or our service providers) such as account servicing, providing customer service, fulfilling transactions, verifying consumer information, providing analytic services; for internal research for technological improvement; to verify the existence of your financial account; to research and resolve issues related to transactions you sent or received; to debug to identify and repair errors that impair existing intended functionality; to facilitate transactions, including enabling our bank and credit union partners to complete money transfers between their customers and you; to notify you, by text or email, of a pending money transfer or a request for payment; to facilitate your enrollment and resolve issues relating to your enrollment; to verify changes youve made to your personal information; to create and deliver marketing communications to you about. Territories) and a U.S. mobile phone number to use the Zelle app. THE ARBITRATOR CAN AWARD ANY DAMAGES OR RELIEF ON YOUR INDIVIDUAL CLAIM THAT A COURT OF LAW COULD, INCLUDING INDIVIDUAL INJUNCTIVE RELIEF AND ATTORNEYS FEES WHEN AVAILABLE UNDER THE GOVERNING LAW. By accepting this Service Agreement, you agree that you are not engaging in the business of debt collection by attempting to use the Service to request money for the payment or collection of an overdue or delinquent debt; to request money that is owed to another person; or to collect any amounts that are owed pursuant to a court order. Need help sending money with Zelle through your partner financial institution. Any obligations or liabilities incurred by you prior to the date of termination shall survive the termination of this Service Agreement. Please note that Zelle has no responsibility for any fees that your financial institution or your mobile carrier may charge you in connection with your transactions through Zelle. You may authorize a debit of your account to send money to a User that is enrolled as a customer of a Network Financial Institution (including in response to a request of that customer); however, there are a limited number of Network Financial Institutions that may not be able to accept money from certain debit cards issued by financial institutions that are not Network Financial Institutions. *Remember to only send money to people you know and trust. The Zelle app uses authentication and monitoring features to make your payments more secure and give you peace of mind. Please wait a minimum of 20 minutes between attempts. Your continued access of the Zelle Site or use of the Service after any amendment, modification or change to the terms and conditions of this Service Agreement shall constitute your agreement and acceptance to such amendment, modification or change. 16. Email Templates Download | Zelle DISBURSEMENTS WITH ZELLE Disbursements - Email Templates Download DISBURSEMENTS WITH ZELLE MARKETING GUIDE BADGE GUIDE TRADEMARK GUIDELINES Access and download the Email Templates No trademark license has been granted to your corporate or government entity. if your bank is not listed. You may not enroll with a prepaid debit card issued by a financial institution that is not a Network Financial Institution. 1. Accordingly, the Federal Arbitration Act and federal arbitration law will apply to this Agreement to Arbitrate and govern its interpretation and enforcement (notwithstanding the choice of law provision set forth in Section 25 above). An internet browser that we support, which include Internet Explorer 10.x or higher, Safari 3.2.x or higher, Firefox 32.x or higher and Chrome 38.x or higher, Mac OSX Safari 5 and higher, Safari for iOS 6 and higher, Chrome for iOS, and Chrome for Android; Local, electronic storage capacity to retain Records or Communications or a printer to print them; A valid email account and software to access that email account; An up-to-date device or devices (e.g., computer, tablet, mobile phone, etc.) Enhance the customer experience. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas. Do not try to file this sample form. YOU SHOULD NOT USE THE ZELLE SERVICE TO SEND MONEY TO PERSONS WITH WHOM YOU ARE NOT FAMILIAR OR YOU DO NOT TRUST. The remaining provisions of this Service Agreement will not be affected thereby, and each of those provisions will be valid and enforceable to the full extent permitted by law. *Typically, when sending and receiving money with Zelle, if the recipient is already enrolled, the money will be available in minutes. The Zelle Network (referred to in this Service Agreement as Zelle, we, us, or our) provides a service (the Service) that enables a convenient way to transfer money between you and others who are enrolled with a financial institution that partners with Zelle (each, a User) using aliases, such as email addresses or U.S. mobile phone numbers. Zelle LE Guide Request Documents MSN Online Services requests that law enforcement officials contact them directly to obtain a copy of their ISP compliance guide. Reduce cash and check management expenses by digitizing transactions. If the Service or Network Financial Institutions services weren't working properly and the sender knew about the malfunction when the sender initiated the transfer. All you need is the email address or US based cell phone number of your recipient to get started. Neither Zelle nor the Network Financial Institutions assume responsibility for the accuracy or legality of such requests and do not act as a debt collector on your behalf or on behalf of the sender of a request for money. Your debit card page will allow you to turn on or off Fingerprint if! ) and a brief description of what you are experiencing will send you a written explanation is to... Time be reasonable [ 5 ] for questions regarding legal documents, please provide us with business. Network financial institution gift cards or pre-paid cards from zelle subpoena template bank or union. Just received a & quot ; requesting my may enroll only one card! 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