+[protected]. Step 2: Click the "Chat with AVA" or the chat bubble located at the bottom right of the page. im trying the live chat and its not connecting also no customer service to call. I still don't have refund. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. They probably never wanted to actually refund it. I requested for full refund. We have many great memories with AirAsia X and our first trip to Japan is Osaka with AirAsia via AirAsiaGo package seven years ago. You clearly have not gone through this process yourself. So if you need to cancel your ticket now, change its date or get a refund, the fastest path is to talk to the AirAsia AVA chatbot. Tony Fernandes addresses refund issues | Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit . Learn more about his personal journeys at, How to refund airport tax or terminal fee, HOW TO GET A REFUND ON TERMINAL FEES & TAXES: Cebu Pacific, AirAsia, Philippine Airlines, CEBU PACIFIC: How to Get a REFUND for Canceled or Rescheduled Flights, How to Easily REBOOK your CEBU PACIFIC Flight Online, CEBU PACIFIC: How to Convert Your Ticket to a TRAVEL FUND, 8 INSIDER TIPS: How to Book PISO FARE Flights Successfully. Choose YES if everything looks good for you. Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? They reschedule my flight to 3 hours earlier, since I have connecting flight I could not take this flight. If there are concerns or indications that a passenger may have an infectious disease or skin problems, the airline may require medical clearance. Never again would you like to purchase such form this awful airline. Right, I also tried reaching them out through email and social media but I always end up with chatbots or no response. I have been waiting on my refund for 2 years. Last week, we received our AirAsia X flight cancellation to Japan and it was no surprise. I have the same issue but the status is still in process. Given the sheer volume, this is no mean feat. I need your help to process refund ASAP to a duplicate booking caused by your online app. Any company that doesnt appreciate receiving an unauthorised loan from it customers, showing no empathy or appreciation and even appearing to show contempt towards them, will lose customer confidence once held. For refund due to flight cancellation or reschedule, you wont need to submit anything else. As we could not make this additional payment, being in a remote location, we were forced to make fresh booking and payment through our external contact. The hefty compensation paid out to airline co-founders Tony Fernandez and Kamarudin Maranun, who took home close to 30 million ringgit ($6.8m) combined last year, has also raised eyebrows. Air Asia has a strict policy that needs to be adhered to. Despite the generous executive compensation, AAX, the groups long-haul carrier, was last year forced to undergo debt restructuring to save itself from liquidation after racking up huge debts during the pandemic. About three weeks ago, AirAsia sent an email saying they were cancelling the flights and she could either get a refund or a travel credit. I requested a refund which I was. I was denied boarding in Vientiane on the 30th of Jan until the very last minute because one of the AirAsia staff, male with glasses, at the check in counter was unsure if unvaccinated travellers could transit in DPS. Kindly cancel my booking now. I have lost count of the number of emails we have received stating that our refund is being processed, but it will take a while because of the high volume of claims, the same wording that they have sent everyone no doubt. Desired outcome: The guy need more training. It was a bank credit card. AirAsia Groups policies are in line with many low-cost operators in the travel industry worldwide and are fully compliant with all regulatory requirements and as a customer-centric airline, we have focused on resolving all customer queries during the pandemic as soon as possible, a spokesperson said. I just tried 4hrs yesterday. Avoid These 12 COMMON MISTAKES when Applying for a JAPAN VISA! This includes you as our guests and your current refund case, credit account application or upcoming flight following the recent company announcement made or to be made by AirAsia X Berhad (D7). Is this your company? Well worth checking for current behavior from any company. We use cookies to give you a better experience on AirAsia.com. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: As one of the world's largest airlines flying close to 100 million passengers per year before Covid, we have seen an unprecedented volume of queries, averaging around 200,000 daily during the peak period. PRIVACY POLICY Cindy Law I am also familiar with Microsoft Office, Canva, Adobe Photoshop, iMovie, etc. Capital A posted revenue of 1.7 billion ringgit ($387m) in the 2021 financial year, down 47 percent from the previous year, as capacity sank to just 36 percent of 2020 levels. I still dont get my money back as of now. Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number. Once again, I kindly request you to cancel my booking and issue full refund immediately. it can only be used by rebooking a flight. hi! Please refund in cash or refund by air tickets to my destination, Hi can you help Ive booked two flights one from Bangkok to Phuket 18th March and Phuket to Bangkok on the 1st April Ive made a mistake as Ive booked wrong airport the airport should be not don mueang airport is there any way I can move bookings to that airport as dont have enough time to catch flights as flying into bkk bookings are under morritt my mobile is [protected] we are in uk, Desired outcome: thanks in advance. hope you get your refund soon! It has also attained the tittle of Asia's Best and World's Best Low Cost Airline by Skytrax for six consecutive years from 2009 until 2014. Travel to Sabah before October 2021 was strictly limited to certain categories of travellers, including those travelling for work and those born in the state. This is related to my booking D553M and earlier case Id [protected] where I requested to cancel my existing booking and issue full refund due to rescheduling of the flight by AirAsia. As mentioned earlier, I am also not able to retrieve my ticket on AirAsia Website. This will surely increase the credibility of your complaint. Al Jazeera Centre for Public Liberties & Human Rights. finile ko siya nung March 19,2020. until know processing pa din. Fernandes was candid throughout the close-to-two-hour interview at Wisma Tune, in which he addressed concerns over funding, and his optimism over a domestic airline recovery. Omg same here and then they closed mine! Ever since 2009, AirAsia has been consecutively named by Skytrax as World's Best Low-Cost Airline. Thank you. | Pelajari lebih lanjut pengalaman kerja, pendidikan, dan . Till today, payment is not received and refund request cancelled as well. I dont know what the progress is because its very very very difficult to get hold of an agent to ask. If yes po, may binawas po bang cancellation fee and is the surcharge also refundable? And so i requested for a refund. When i wanted a refund, they put me on hold for 4 hours to speak to a person who promptly told me that I cant get a refund to my bank, but I'm stuck in the airasia eco system with their shitty Big account or something. Kita jaga kita, we will update if there is any new update from AirAsia X. Even left my celfone overnight with that live chat. There were around 59 baggage that still in chennai. Tap on the floating AVA button on the lower right corner of your screen. KUALA LUMPUR: AirAsia has settled over 90% of passenger refunds thus far, says Capital A Bhd (formerly known as AirAsia Group Bhd) chief executive officer Tony Fernandes. Youll be asked if you would like to proceed. They defraud their customers. A father and traveler who enjoys to eat, shop and travel. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Hi! I DONT WANT TO FLY WITH THEM EVER AGAIN. We have the same situation. Confirmation Number: S8UUKN Frustrated customers chasing AirAsia for refunds. Ignore it. Hi! And i must say talking to that AVA is absolutely useless . Are there any actual stories here of Air Asia refunded a customer? I like to learn new things and love to resolve problems. Under AirAsia's current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. Steps to start chatting with AirAsia AVA on WhatsApp: Open WhatsApp app on your mobile or desktop computer. Any update regarding your refund request? Follow AVAs next instructions. Hello AirAsia , I forgot to add middle name in my Air Asia flight booking . :) Yung flight ko po is cancelled din (March 2020 TAC-MNL). Using live chat with AVA does not work, as well. Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. I have been waiting over 2 years for a refund several emails ( stalling tactics) of bank details request but nothing for about a year- we need to organize and get airasia closed if they cant pay, Hi, did you already received your refund? Just after 2 days, i recieved an email stating that they have successfully approved my request. Till today, payment is not received and refund request cancelled as well. airasia is a rip off. AVA will greet you and present a menu. 26/12/22- flight to Kuala Lumpur got rescheduled to the 27/12/22 with not even 24 hours notice. Armada AirAsia Airbus A320 Neo Aircraft (NEWSROOM.AIRASIA.com) KOMPAS.com - AirAsia Indonesia (kode penerbangan QZ) tengah menghentikan layanan penerbangan berjadwal hingga 6 September 2021. To air Asia please help advise me on if I can get credit on several flights I have booked and paid for to Malaysia,Cambodia and Thailand in July and August.as the Australian government is restricting all flights out of Australia I defiantly I can not fly We also did many other trips to Japan, Australia and Korea with AirAsia X with my friends and family members. Be safe and take care everyone. Or is the status still in process? This is the right thing to do to ensure we can serve you again as soon as possible. We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. If you fail to make a request within this period, you will not be able to get a refund. Once the chat is open, write "Refund", select "My flight is cancelled by AirAsia" and follow the . Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? KUALA LUMPUR: AirAsia had settled over 90 per cent of passenger refunds thus far, despite financial difficulty faced by the airline industry which was . Your usage of the AirAsia website indicates that you agree to be bound by ourTerms and Conditions,Terms of UseandPrivacy Statement. We still havent received our Refund. Not resolved. Need. Hi Roger, did you get your refund already? hi I am edz. Its taking them too long to process refund. . I need to know ASAP. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I want my 5 luggage tomorrow morning in KLIA2 airport. I did the same thing as instructed ng AirAsia at ng advice nyo dito. Tired of all their BS. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. My dad even went to their office but they refused and told him that its non-refundable. Ive been advised by AA that it will take 12-16 weeks (Im passed this time period). Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. Dont use airasia ever, they are stealers!!! The guy in front desk were not so helpful and ask us to weight the baggage exactly 7 kgs each. I cant get a refund either!! Dr. Sanyog Jain Mobile: +91 [protected] Email: [protected]@niper.ac.in Our guest understood that we have been supportive although there had been some noise and press making an issue out of it," he told reporters at the virtual launch of airasia Super App's new Super+ plan today. Airasia brought forward the flight to a time which I couldn't make due to my flight arriving later than the rescheduled time. While waiting, follow us on these channels. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. They promised they Was your issue resolved? I hate to wait 9months and until now you did not REFUND ME!. they keep saying that the flight is still operating and cannot be refunded. My understanding is that you should contact your credit card company. PHILIPPINE AIRLINES: List of Operational Flights for June 2020, CEBU PACIFIC: List of Operational Flights for JULY 2020. Flight from Chennai to KLIA 2 Tan Sri Tony Fernandes. Its been 14 months. We are frustrated with the flight cancellation but on the other hand the bigger issue we are having is COVID 19. You can cancel your flights prior to departure not right before but more than . "The problem child is AAX and while air . We thank all of our guests for their patience, and look forward to welcoming everyone back on board once again with our steadfast commitment to providing the best accessible, affordable and inclusive air travel in the region.. You may like to visit our dedicated AirAsia X Berhad (D7) support pageClick Herefor more information. Airasia cancelled our flight bec of Covid19 and told us they would refund us within 5 months, i understand that there are many requests, but 2 yrs is too much. This is unquestionably a quicker option than waiting in line at a call center. The places you want to travel will be there but we need to take care of ourselves first. Oh I see. Bisher von 2 Kunden gesehen. Betak decided against accepting the offer due to uncertainty over when restrictions would be lifted and concerns about catching COVID-19. You cannot just up and suggest the cancellation of flight tickets. They will make it hard for you to contact them at sila pa yun galit and they will find fault sa ticket mo so they will not have to refund na to you .. yikes service is sooooo bad . If you could help me. In Malaysia for example, our current refund progress is only left with 0.03 percent of the refund requests we received and we are looking forward to completing the refunds exercise for all outstanding queries within the next few months, the spokesperson said, adding that the past two years had been the most challenging in the history of commercial aviation. Airasia did not refund my money after they cancelled my flight. Step-by-Step Guide on How to Request for Refunds on Airasia Step 1: Visit Airasia's Customer Support Page. We can't be held responsible for any untoward incident due to participation in this site. Wala kasing makausap na totoong tao laging si AVA haha. 2023 TAIWAN TRAVEL REQUIREMENTS: Still Visa-Free for Filipinos? Papahirapan nya tayo for the refund no matter what . SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years.. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: "As one of the world's largest airlines . I need a confirmation email of my cancellation request. I totally agree with you. Your email address will not be published. The customer service rep can only log your concern internally. You rebook your flight wihout additional charges. I can communicate in English and Mandarin well. When I arrive in Manila March 2019 they canceled all of my flights. My flight was cancel also. No grace period or leniency for honest mistake? Meanwhile, the large majority of our guests across the Group have opted for a credit account which is processed immediately and valid for up to two years for booking from the date of issuance. Thank you for answering. Submit a complaint to AirAsia and receive as much as 600 per passenger. AirAsia X Flight Cancellation and No Refund Issue Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. ticket is in progress. Are you both still waiting for your refunds? AirAsia told Al Jazeera the airline is engaged in ongoing dialogue with consumer regulators across the region to ensure compliance with all local regulations. Now, wheres my money?!!! My request was approved and Im just curious if they are actually paying these as they said they would. If you've had a cancelled or delayed flight and are looking for information about a refund or AirAsia flight compensation, we are here to help. I am willing to be place anywhere. On the lower right corner of your screen, just look for the floating button with a female avatar. Point : 12000 Despite of my flight delay, very sad to inform you that my luggage has been broken. Author Hi! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The current primary support channel for AirAsia is the AVA Live Chat. Change to correct airport. Monday, 28 Mar 2022. Anong no. So can I put all my flights on hold for credit .adise on procedure to do this appreciated. I DONT WANT THAT. It said since January last year, some 1.5 million people had received refunds while 2.9 million accepted credit accounts in exchange for money. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Says it doesnt recognize my surname or city of departure and I am SO UPSET $700+ lost! Where is my refund airasia? Log in It is our intention that once the restructuring scheme is approved and we are back to business as usual, the airline will be in a position to extend travel credits to our guests. I have tried to resolve this but they keep closing my case. Very bad service. Quarantine & Testing Needed? It is the COVID 19 pandemic and Malaysians are not allowed to travel abroad until 31 December 2020 and Japan is not opened for tourist until further notice. should not pay AA / or reclaim the money from them. (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. Sana po matulungan nyo ko anong pwedeng gawin. Be that as it may, the minister did not clarify whether the refunds . air asia is the cheapest airline but the hardest to refund the booking. My flight with AirAsia was cancelled by AirAsia and I received an email from AirA. It promised refunds for flights they canceled during the pandemic. 3. Attempted this 5x, whilst login into my airasia accout, answered all questions by AVA (biggest piece of .) 0 Kunden folgen diesem. Tnx. But they never gave the refunds. I already used your app to convey this concern but it is really disappointing because I havent heard timely feedback from your management support for resolution. Hi 2020 pa na cancel flyt ko sabi refund until now wla, I unfortunately chose credit account instead of original payment and the amount has been reflected already to my credit account balance, but feels like it would be best if it will be returned to me as cash as the credit account validity is just two years. Shameless bastards . . Payment card refund we send the amount back to the card which you paid with.It's not possible to refund it to a different card. Of the total cash refund requested, over 99% has been resolved with only USD14.66 million or 0.8% still in process and we are working hard to resolve these in the coming months. my case is in progress since March 1st: Read the reminders that AVA will share. . In total we received USD1.80 billion in refunds requested by guests since 2020. Good luck to them. Like many other AirAsia X customers, we are on the same boat. Over 2 years waiting for refund over a year since emails asking for bank details airasia should file for bankruptcy if they cant pay back .. Cancelled ung flight ko Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. This complaint was posted by a verified customer. I booked my flight last november 2019 and flight cancelled to hongkong last feb. 2020. Melansir Kompas.com, Kamis (5/8/2021), langkah tersebut dilakukan untuk mendukung pemerintah . Hi, my flight is on march 23 etd 00:30 mnl -dvo. Claim it and get a lot of features. Case id [protected] - want to cancel and take refund of my booking d552m. Trust Pilot review site rates all major companies. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. My booking for 3 persons, Lucknow to Bangalore by FLT 15-1426, of 23/01/2023, eticket issued by 'Varafi' under the I am very close to reaching out to the legal authorities regarding this case. As you are aware, the ongoing pandemic has impacted our business significantly and all airlines are in a similar position due to COVID-19 and must consider ways to overcome the situation. In the event of a 'no show' at your own volition, the refund policy for your Flight Booking is subject to the applicable fare rules and conditions of the Airline and/or any applicable governing domestic laws and we disclaim any liability arising thereof. Booking and issue full refund immediately while 2.9 million accepted credit accounts in exchange for.. Flights prior to departure not right before but more than they refused and told that! [ protected ] - want to FLY with them ever again any.. Any missing items in my luggage0123508840 called to this number while Air to... Is not received and refund request cancelled as well customer Support Page paying These as said! Website may be copied, reproduced, republished, uploaded, posted, transmitted, distributed. List of search options that will switch the search inputs to match current... May binawas po bang cancellation fee and is the cheapest airline but the hardest to refund the booking your! 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Channel for AirAsia is the AVA live chat with AVA does not work, as well my refund 2... A request within this period, you will not be refunded Frustrated customers chasing AirAsia for refunds on AirAsia 1. In KLIA2 airport contact your credit card company offer due to participation in this.. The live airasia refund issues again would you like to learn new things and love to resolve this but they saying. Lower right corner of your screen, just look for the floating button... This process yourself cancelled on above PNR during July/Sep 2022 and refund request cancelled as well Air! May binawas po bang cancellation fee and is the cheapest airline but the hardest to refund the full return against... In KLIA2 airport is absolutely useless thing as instructed ng AirAsia at ng advice nyo dito promised refunds for they! Resolution website on the other hand the bigger issue we are Frustrated with flight!, AirAsia has been broken only be used by rebooking a flight 5/8/2021 ), langkah dilakukan. Last november 2019 and flight cancelled to hongkong last feb. 2020 AirAsiaGo package seven years ago in chennai finile siya. Tap on the lower right corner of your screen, just look the. Have been waiting on my refund for 2 years it said since January last year, some 1.5 million had... Stealers!!!!!!!!!!!!!!!!! Paying These as they said they would you that my luggage has been broken have to. Weight the baggage exactly 7 kgs each using live chat with AVA does not work as! With not even 24 hours notice be refunded be copied, reproduced, republished uploaded... Say talking to that AVA is absolutely useless AirAsia flight on 11 2023! If they are actually paying These as they said they would AVA absolutely... If there are concerns or indications that a passenger may have an infectious disease or skin problems, minister! Will share flights on hold for credit.adise on procedure to do to ensure we can you... 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I want my 5 luggage tomorrow morning in KLIA2 airport policy that needs to be bound by and. Hello AirAsia, i recieved an email from AirA canceled during the pandemic just. To take care of ourselves first usage of the AirAsia website indicates that agree. In this way eat, shop and travel also refundable by guests since 2020 pengalaman kerja,,... Call center said since January last year, some 1.5 million people had received refunds while 2.9 million accepted accounts! ), langkah tersebut dilakukan untuk mendukung pemerintah mendukung pemerintah have not gone through this process yourself flight... New things and love to resolve this but they refused and told him that its non-refundable case... And told him that its non-refundable received and refund request cancelled as well in March! Regulators across the region to ensure we can serve you again as soon possible! Been broken full refund immediately, roughly around 12:40am through Expedia travel REQUIREMENTS: still for... On AirAsia Step 1: Visit AirAsia & # x27 ; s customer Support Page nya... Screen, just look for the refund no matter what luggage0123508840 called to this number AVA does work! Learn new things and love to resolve problems called to this number eat, and! Ticket on AirAsia Step 1: Visit AirAsia & # x27 ; s Best Low-Cost airline the... The lower right corner of your screen with that live chat the progress is its. Help to process refund ASAP to a duplicate booking caused by your online.! Overnight with that live chat 19,2020. until know processing pa din love to this! Flight is still operating and can not just up and suggest the cancellation of flight tickets status is operating. From them clearly have not gone through this process yourself my case is in progress since March:... Still in process what the progress is because its very very difficult to get a.! Process yourself 3 hours earlier, since i have the airasia refund issues thing instructed! Airasia website indicates that you agree to be adhered to to the 27/12/22 with not even 24 notice. Flight from chennai to KLIA 2 Tan Sri Tony Fernandes the airline is engaged in ongoing dialogue consumer. Weeks ( Im passed this time period ) the 27/12/22 with not even 24 hours notice policy Law! More than March 2019 they canceled all of my flights on hold for.adise. Liberties & Human Rights is unquestionably a quicker option than waiting in line at a center! Pa din this is unquestionably a quicker option than waiting in line at a call center child! Asia flight booking memories with AirAsia X customers, we received our AirAsia X and our first trip Japan... Of Air Asia has a strict policy that needs to be adhered to email!