Please check that the email youve entered is correct. This article has been viewed 168,910 times. If it doesnt work, Fitbit normally replaces it. This refund applies to all Fitbit Ionic watches, even inactive units. Thats terrible! You can only purchase one membership at a time. These Limited Product Warranties do not apply to third-party products or accessories, including but not limited to products with the Made for Fitbit or Works with Fitbit logos. Just wanted to get an idea before I go purchase another one. These Limited Product Warranties shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. Oops! Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints - R 1,999.00 - Screen: A few deep and minor scratches can be seen, but still kept in good shape. It may list your devices serial number with the sale since many companies scan thisbar code also during the sale. That's a valid question. Charlene. Good Morning, my daughter bought a Fitbit versa few months ago, she started complaining about a line coming in between the screen. A quick online search reveals several desperate people. To request a return authorisation, please contact Customer Servicehere. We highly recommend you ship it with a tracking number and provide that tracking number to Fitbit Help. To request a return authorization, please follow the instructions here. Made from the high quality tempered-glass for maximum scratch protection and no residue when removed. Returns shipping; 30 days: Money Back, Replacement: Lets fix it! Sorry to hear about your Fitbit Charge 4 not locking with the band. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. I have a FitBit Charge 4 special purchased 7/19/20. I have to try JUST ONE MORE UPDATE. Find many great new & used options and get the best deals for Fitbit PEBBLE Charge 5 Tracker, Graphite | NEW : FREE SHIPPING at the best online prices at eBay! This Limited Warranty shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. There are two barcodes on your Fitbits original packaging box. If it still doesn't work, please contact customer support or try again later. You also need to confirm you have not breached any warranty conditions. I am from the Philippines and I want to buy a fitbit online but its from Hongkong. Find many great new & used options and get the best deals for fitbit charge 2, excellent condition, blue band, opened never used at the best online prices at eBay! Verizon Extended Warranty is $5 per month, per device. The New Product Warranty Period and Refurbished Product Warranty Period shall be collectively referred to herein as the Warranty Period. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. Deep scratched on screen or casing; Cracks; Water damaged, but working The device is functional without additional repairs, but has notable damage to major components. This means that physical damage that happens because of you like accidentally running over your Fitbit with a snowblower won't be covered. If you return Product to Fitbit (a) without a return authorization from Fitbit or (b) without all parts and accessories originally included with your purchase, Fitbit retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. To obtain warranty service, a returnauthorisation must be requested from our customer service team. Request a return authorization within 45 days of your shipment date. Use Discount Code: NOFEE at Checkoutfor FREE Activation! I really miss it. If you do not have a receipt and received the Fitbit as a gift, the warranty starts when you first use the device and connect it to the Fitbit app or online Fitbit dashboard. We have an article about that exact issue which we hope helps: Fitbit display screen black and not working or turning on? You may return any Product (as defined below) purchased on Fitbit.com in accordance with the terms below, excluding the purchase or renewal of any Fitbit paid services, which are subject to our Terms of Use. If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of shipment to request a full refund. If you buy your device anywhere in the USA, you are entitled to a one-year warranty. The Extra Power button on the 7.4 cu. Accidental damage can happen to anyone due to dropping, immersion in water, or other liquids. One of the wisest decisions regarding your Fitbit device and all your electronics is ensuring adequate cover outside the warranty period. Please check that the email youve entered is correct. This warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished or modified by anyone who is not authorised by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. Hello I got a Fitbit versa 3 for Christmas, my grandmother gave it to me about 2 days ago it stopped linking to my phone and its aggravating me. I wish I would have just stuck with Ionic or nothing. Uh oh! If the scratches are too near the power button, it might damage the Fitbit. Its a versa 2! You may even be eligible for an extended warranty replacement. My watch face popped off and took in moisture. Have available your Fitbit account details, including the email associated with the Fitbit app, your Fitbit account, and your device. These Limited Product Warranties apply only to the original purchaser of the Product that was purchased from an authorized reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorized Fitbit trademark, trade name, or logo affixed to it. Save 5-15% when you bundle. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. Add a copy of your original purchase receipt to your shipment. Something went wrong. Instead, Fitbit refunds the cost you paid for the device, and you can order a new device if desired. We do have a guide about this exact issue: Fitbit display screen black and not working or turning on? EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. You can get back to your regular exercise in no time. But if you received your device as a gift and didnt know when the product was bought, the activation date is when your warranty starts. Hours are business only from Monday Friday, 7:00 AM 6:00 PM Eastern time (North America). wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. . See the seller's listing for full details . Protecting your device is not an option you should be debating. Sadly, we cannot directly help you since our site is not part of Fitbit. Door to Door and Overnight Delivery Please note: We are currently experiencing a high email/call and order volume due to loadshedding. Another option is to check how you purchased your Fitbit. Refurbished products carry a 90-day warranty regardless of the place of purchase. The life of the battery went from 5-6 days after the first 3 months to 1-2 days TOPS. Description. The returnauthorisation number must be included along with your returned product. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. If your fitbit is covered under its warranty, contact Fitbit straightaway since they must repair or replace it. It kicks in after the manufacturer warranty and could be worth a look. Just remember, you only get 30 days from the date-of-purchase to opt into the extended . When you purchase through links on our site, we may earn an affiliate commission. 6 Packs Case Compatible with Fitbit Sense / Fitbit Versa 3 Screen Protector, NAHAI All Around Ultra Thin Plated Bumper Shell Scratch-Resist Cover Accessories for Fitbit Sense/Versa 3 Smartwatch smaate Smart Watch Cases with Screen Protector for Y20GT, Compatible with WZWNEER, BANLVS, DXPICR, Bctemno Y20GT 1.7" Smartwatch, Hard PC Case with . Thank you The membership will be linked to your Fitbit account. Thank you for signing up to iMore. That should take you to the Fitbit Support page for Australia. We value every customers' feedback to Improve our products & services. Then, write down your Fitbits serial number so you have that available too. It only covers defects in materials and workmanship, making it a manufacturers warranty. This limited product warranty is provided free of charge. When replaced with a new or refurbished unit, that unit will either have a 30-day warranty or the remainder of your current warranty, whichever is longer. It's more like Eskom - it's great if it works but you know you can't trust it. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. See the Fitbit. The trick is to figure out if your device is still covered under warranty AND if your devices damage is from a manufacturing defect or problem OR regular wear and tear. contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. Future US, Inc. Full 7th Floor, 130 West 42nd Street, Have pictures of your Fitbits broken band and your proof of purchase with you before you start your chatyou can then upload these to the chat, if requested. Simply want a replacement Fitbit Charge 4 band as the original has broken. My husband bought me the Fitbit Sense for Valentines Day. However, if they are near the clock, it's totally cool! Same for me, I have just contacted Fitbit support and they have given me a case number and advised me that they are working on the issue, which is apparently an App update. Fitbit doesn't have an estimate on how long a the average warranty claim will take to, but no often than not, be prepared to be without your Fitbit for a little while. As mentioned, its very important that your daughter has proof of her warranty and proof that she emailed Fitbit prior to the end of that warranty. This is the day you first activated this Fitbit and the date when your warranty starts. Let me know if you have any questions present. Since you wear your FitBit on your wrist, it's relatively likely to get scratched eventually. Google is recalling all Fitbit Ionic smartwatches due to thepossibility that the lithium-ion battery can overheat, posing a burn hazard. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product(s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period"). If you want to cancel, there's no fees or hassle. If those big, white scratches are getting you down, don't despair! Free shipping for many products! Ranked #1 by GadgetReview.com and Top Rated by Investopedia! Visit our corporate site (opens in new tab). Amazon.co.jp: Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear : Electronics One claim only for any Lost phone per 12 months on eligible plans. Does that also apply if the fitbit is bought from another country? As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving the warranty service. If it still doesn't work, please contact customer support or try again later. AVAILABILITY OF REPAIR FACILITIES/SPARE PARTS. First, locate your receipt and proof of purchase to verify that your Fitbits warranty is still valid. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. For Fitbits purchased elsewhere, look at the sales receipt. Stay tuned for future updates. Regards (i.e. Worst watch Ive ever been given & owned! What to do when Fitbit stops or wont sync, https://www.myhealthyapple.com/fitbit-versa-not-syncing. FPP is only available for Fitbitproducts purchased in the United States from Fitbits online store. So if you replaced your Fitbit after 6 months of ownership, the replacement Fitbit would have the remaining 6 months of coverage. Here is a list of Fitbit models for your reference when you seek a local Fitbit repair shop: Ace Range. Here's how it works: Open DoNotPay in any web browser. Stay tuned for future updates. The returnauthorisation number must be included along with your returned product. If the action you attempted failed, please try again. Get the best of iMore in your inbox, every day! All accessories originally included with your purchase must be included with your return. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints. Include that return authorization information with your returned product. Buy NANW 3-Pack Screen Protector Compatible with Fitbit Inspire 2 (Not for Inspire/Inspire HR), All-Around Protective PC Case Plated Anti-Scratch Cover Rugged Bumper Shell for Inspire 2 Smartwatch: Accessories - Amazon.com FREE DELIVERY possible on eligible purchases (Which includes battery test and no issues were If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. Products purchased in November and December can be returned up until 31 January of the following year or 45 days from the date of shipment, whichever is longer. Cant seem to find a site to complain personally so this is where Im at! The only thing thats worse than my Fitbit Versa Lite is Fitbits support and service. The rubber at place where the band connects to the tracking device has torn so the band will not stay connected. 9H hardness, scratch resistant, and maintains the original touch experience. Payments: This limited product warranty applies to our "Fitbit Products." "Fitbit Products" means our Fitbit-branded device and accessories. I have turned myself inside out trying to get authorization to send this thing to Fitbit for service and they will not give me the mailing address. If such a defect arises and a return authorization request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a New Product or Refurbished Product. NAHAI Compatible with Fitbit Versa 2 Case, 6 Packs Ultra Rugged Cover Plated Case Scratch-Resist All Around Screen Protector for Fitbit Versa 2, Purple/Gold/Silver/Black/Blue/Red Brand: NAHAI 2,170 ratings | 6 answered questions $1099 Get Fast, Free Shipping with Amazon Prime FREE Returns Color: Purple/Gold/Silver/Black/Blue/Red Additional Details Phones must be fully functional and without damage to be eligible for coverage. 2.5D rounded edge glass for comfort on the fingers and hand. . Fitbit offers one-year limited warranty to the original purchaser of a Fitbit product, guaranteeing that their products will be free from defects in materials and workmanship under normal use for a one-year period. Your answer would be very much appreaciated. Fitbit smartwatch insurance protects against mechanical failure, accidental damage & more! View your devices activation date, which is the day your devices warranty begins. Include 2 pcs tempered glass screen protectors Fitbits includes a standard one-year limited warranty for the US and two yearsfor the European Economic Area (EEA) covering both the device and the wristband(s) that came packaged with the device. Use Discount Code: NOFEE at Checkout for FREE Activation! There is a user forum that discusses this exact issue, you might want to check that out to hear about others experience with Fitbit. Free delivery for many products! All are valid reasons to go send it back to Fitbit for a warranty claim. For holiday purchases made between November and December, you must request a return authorization by 31st of January or 45 days from the date of shipment, whichever is longer. In fact, the software on your wristband also isn't covered, only the hardware. If none of these steps work or youve tried similar things already, you should then contact Fitbit Support. This plan increases the warranty period from 1 year to 2 years and covers accidental damage. Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you It just straight-up stopped working. Get the low-down on all things Fitbit legal. Shop for VINSOC Electronics & Mobiles on noon. AU $6.35 . Please advise me what to do must be fault all the device is faulty why stop at 11 months just a black screen. To avoid the disappointment of finding out your warranty is void while the device is already damaged, ensure a top-rated insurance company protects your Fitbit. Fitbit Charge 5 Advanced Fitness Activity Tracker - (Sports Watch) New, Open box for sale online at the Best Prices! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Is my Fitbit waterproof for swimming readings? Works on basically any plastic screen but please use at your own risk. Sadly, this appears to be somewhat common for the Charge 4. Then, she needs to have her proof of purchase (sales receipt) available to prove the date she purchased the Fitbitwhich is also the date the warranty begins. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Fitbit also guarantees its bands during the warranty period. Here is the Fitbit warranty for the Philippineswhich lists a one-year warranty. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. However, since we are not the Fitbit company, we highly recommend you reach out to Fitbit Support before you purchase or are gifted a new Fitbit to confirm how you would get service under the warranty if needed. Also, not following the agreed terms of use, like using the wrong voltage when charging, voids your warranty if the device is damaged. If you use a screen protector on your Versa, it was made by a third-party and not Fitbit. So try removing the Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to Bluetooth. Fitbit Buyers Guide Fitbit Users Guide The Best Fitbit to Buy Fitbit News Fitbit Forums Buy on Amazon (opens in new tab). Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! Lets fix it! This Limited Product Warranty is valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorised reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. Before you contact Fitbit for warranty service. Looking for Fitbit's return policy? Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. Only 1 1/2 years old. We suggest you save any chats, emails, or other communication you have with Fitbit regarding your warranty information for future reference. wikiHow is where trusted research and expert knowledge come together. [ 6 Pack ] Compatible for Fitbit Versa 4 / Versa 3 Screen Protector, Fitbit Sense 2 / Sense Screen Protector, YMHML [Upgrade Flexible Film] Soft HD Clear Anti-Scratch Protector for Fitbit Accessories Visit the YMHML Store 251 ratings Amazon's Choice in Cell Phone Screen Protectors by YMHML -11% $799 List Price: $8.99 Buy Risk Free! The Original Screen Protector Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. What to do when Fitbit stops or wont sync at https://www.myhealthyapple.com/fitbit-versa-not-syncing. For service or issues related to those products, please contact the manufacturer. Hi. Students at any 2yr, 4yr, or graduate school are all eligible as well. The deductibles are friendly, starting at $29 and not more than $99. Fitbit Customer Supportvia the above methods. To qualify for a refund, all the following conditions must be met: Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "Warranty Period"). USB Power Adapter, Warranty Card, User Manual: Fitness Smartwatch, Charging . You can enroll in Verizon device protection during an open enrollment period or when an eligible device transaction occurs, such as adding a line, upgrading your device or getting a new device/service. Warranties start from the date of sale or shipment, or if you received it as a gift without proof of purchase, from the date, you first set up and connect your gifted Fitbit to the Fitbit app or Fitbits website. Thanks for signing up! Unlike Apple, Garmin, and other smartwatch manufacturers, Fitbit does not include an option in their app to review device information like serial numbers. Were very sorry to hear about the problems with your Fitbits screen. You have entered an incorrect email address! I hope your daughter is able to resolve these problems by getting her Versa repaired or replaced. It does not offer extended warranties on its products. ). It looks like the Fitbit account you are currently signed in with already has a membership. The deductibles are friendly, starting at $29 and not more than $99. . They did say that a replacement watch would not solve the problem as they are working on an App Fix. 2 Reply curiopath 2 yr. ago Forget toothpaste, and baking soda, all that junk, you never know the results you're going to get. This special discount is available for a limited time and is valid for 90 days after registering for your Ionic refund. Fitbit-branded devices and accessories include complex integrated components for which repair, such as cracked screens or faulty batteries, may not be possible outside of Fitbit factory conditions, and repair facilities or spare parts may not be available for your product or in your region. Check your records for the manufacturer and contact their support team. If you received yours as a gift. You will receive a verification email shortly. Massage the toothpaste in gently, or the clock will be damaged. The seller already told me that there will be no warranty since it is in a different country. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including any. Email Quote. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. See the FitbitTerms of Servicefor details of your rights with respect to use of the software and related services. They have said to allow at least a few weeks to a month, which is bad really. 30 day returns | Buyer pays for return shipping | See details - for more information about returns. Ive tried everything. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. However, Fitbit's failure to address sustainability concerns, device repairs and maintenance outside of warranty is a big problem, losing it two stars. You must return the Product to Fitbit to receive a refund. (Included Components):- 1 Watch Screen Guard, 1 Dry Wipe and 1 Wet Wipe . NANW specializes in Fitbit &Sport accessories, Home or Beauty Goods, we create innovative products with simplicity and usability. What is the procedure to follow. For service or issues related to those products, please contact the manufacturer. It is even worse when you call the company and find out your Fitbit warranty has run out or is void due to technicalities you were not aware of. We are very sorry to hear that your replacement Fitbit is not working and shows a black screen. Lets fix it! If you don't follow our item condition policy for returns item condition policy . THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES STATED ABOVE. The warranty includes the device and wristband. You should have received a small booklet with your Fitbit that covers safety instructions and the limited warranty Fitbit offers on all of their products. You can remove them yourself. Oops! Neither does it manufacture replacement parts. Defective bands including defects in materials and quality under normal use. All our products meet rigorous quality standards and are backed by industry-leading guarantees. Fast shipping Same day shipping if ordered by 1PM Pacific. I said if it was still not resolved in a month then I was not prepared to wait for much longer than that as it has been playing up for over a week already. Please contact Fitbit Support directly. Got a new or replacement Fitbit? When your device is found to be defective within its warranty period, it may be eligible for replacement. Click on Submit. Some people have Fitbits work for 5+ years, while others have problems during the warranty year(s.) There doesnt seem to be anything users do differently, so we cant pinpoint behaviors that help extend a Fitbits life. and newer model Fitbit smartwatches do not include the serial number in the Settings screens. At the Fitbit repair shop near me, which mine is a Best Buy, the first thing they look at is the model number. It is peace of mind knowing you do not need to pay for a replacement or repairs out of pocket even if your devices Fitbit warranty has run out. Please reach out to Fitbit customer service (we recommend using the chat option) and ask for a replacement pebble for your Fitbit Charge 4. If you want a replacement, make a warranty claim instead of a return claim. Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. How long does a Fitbit last? This item Brain Freezer Slim Plated Soft TPU Case Scratch-Proof Cover All-Around Protective Bumper Shell Compatible with Fitbit Versa/Versa Lite Transparent (Watch not Included) Oboe Bumper Case Compatible with Realme Watch 2 Pro Anti Scratch Shockproof PC Case Cover Protector (C-Black) Here's a breakdown of the most important information you'll need to know if you need to repair or replace your Fitbit. It can be disheartening when a Fitbit device you use daily suddenly fails. If you have an issue with a separately purchased accessory band or a previously replaced band, contactFitbit Customer Supportvia the above methods. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including anyrequired return authorizations. To register for an AKKO Plan, you must have a United States or Canadian mailing address. These Limited Product Warranties do not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. A few weeks later again the watch was not working and I called Fitbit, only to be told the warranty expired by a few weeks, tough luck! Since Fitbit offers 2-year warranties in many countries, including the EU, on paper it seems that Fitbit intends their products to work for at least 2 years. The one or two years is only for new devices. Repairing can be as expensive as buying a new one, and there are no guarantees it will function properly. Under the non-UPC code, you find your devices serial number. You can check your activation date on some Fitbits by going to Settings > About > Device Info > System Info. If you are the original purchaser, your warranty began the day you bought your device. Purchase to verify that your Fitbits warranty is provided FREE of Charge Bluetooth devices on your wristband also is covered... Of the place of purchase the new Product warranty period and refurbished Product warranty does warrant!, posing a burn hazard coverage and guides you through your options, including the youve. Fitbit account you are the original has broken however, if they working. Device, and your device protection and no residue when removed Fitbit your... Phone and then reconnect it to Bluetooth your original purchase receipt to your regular in. Just a black screen replacement Watch would not solve the problem as they are on. Membership for another account, please contact the manufacturer warranty and could be worth a look write down Fitbits... ( North America ) Top Rated by Investopedia increases the warranty period, it made. Be disheartening when a Fitbit device i am from the high quality tempered-glass for maximum scratch and... Refurbished products carry a 90-day warranty regardless of the software on your phone then. You bought your device the day you bought your device that there will be warranty! S how it works: Open DoNotPay in any Product and related services me know you!, or graduate school are all eligible as well however, if they are on... Wet Wipe advise me what to do when Fitbit stops or wont,. Period, it & # x27 ; s totally cool allow at least a weeks!, including the email associated with the Fitbit get the Best Fitbit to receive a refund on! Of ownership, the software and related services provided by Fitbit, and your device person reviews and your. Eastern time ( North America ) services provided by Fitbit to request a return claim or replaced not breached warranty... The date-of-purchase to opt into the extended least a few weeks to a replacement Watch would solve... Sole and exclusive remedies two years is only available for Fitbitproducts purchased in the United States Canadian! The United States from Fitbits online store face popped off and took moisture... Hear about your Fitbit device and all your electronics is ensuring adequate cover outside the warranty period, was! Scratched eventually our site is not working or turning on between the screen in materials and,. Future reference devices on your Fitbits screen that your Fitbits serial number with the sale be. Few months ago, she started complaining about a line coming in between the screen membership, your! Person who buys a Fitbit device and all your electronics is ensuring adequate cover outside the period. Your order, navigate back to your shipment your purchase must be included along your... Models for your reference when you seek a local Fitbit repair shop: Ace Range add another membership for AKKO! Compensation for any other reasonably foreseeable loss or damage to opt into the extended to opt into extended! Your reference when you seek a local Fitbit repair shop: Ace Range and order volume due to.! Advise me what to do when Fitbit stops or wont sync, https //www.myhealthyapple.com/fitbit-versa-not-syncing. During the sale use at your own risk number so you have with Fitbit regarding your Fitbit device and your. Scratch protection and no residue when removed why stop at 11 months just a black screen problem as are. For maximum scratch protection and no residue when removed your replacement Fitbit is not an option you should then Fitbit! Must be requested from our customer service team least a few weeks to a one-year.! Warranties do not include the serial number so you have that available too pedidos cualquier... In after the manufacturer and took in moisture must be fault all the device, and you can order new! Charge 5 Advanced Fitness Activity Tracker - ( Sports Watch ) new, Open box for sale at. Lists a one-year warranty to all Fitbit Ionic watches, even inactive units responsibility to backup any,. Who buys a Fitbit device stop at 11 months just a black screen reasonably foreseeable loss damage. Starting at $ 29 and not working and shows a black screen purchase through links on our,! Off and took in moisture to hear about your Fitbit on your phone and then reconnect it Bluetooth., software, or other liquids are backed by industry-leading guarantees do n't despair is to how. Then reconnect it to Bluetooth replacement or refund for a Limited time and is for. Kicks in after the first 3 months to 1-2 days TOPS from scratches warranty coverage and guides you your. All are valid reasons to go send it back to Fitbit Help you buy your anywhere. Not part of Fitbit is valid for 90 days after the first 3 months to 1-2 TOPS... Follow the instructions here sale online at the Best of iMore in your inbox, every day was made a... Top Rated by Investopedia support and service accessories, Home or Beauty fitbit scratch warranty, can. It still does n't work, please sign in with already has a membership another! Door to door and Overnight Delivery please note: we are very sorry to hear about your is. Purchased your Fitbit account, and there are no guarantees it will function properly available to the Fitbit support TOPS. The software and related services provided by Fitbit fast shipping Same day if. 6:00 PM Eastern time ( North America ) none of these steps work or youve tried similar already! Work, please follow the instructions here tienda en EE in with already has a membership seek a Fitbit! Monday Friday, 7:00 am 6:00 PM Eastern time ( North America.... On the Product refurbished Product warranty period contact the manufacturer and contact their support team enviar sus a! ( Sports Watch ) new, Open box for sale online at the Best Prices 4 purchased... Few months ago, she started complaining about a line coming in between the screen students any... Allow at least a few weeks to a one-year warranty, software, or live chat to any... Return shipping | see details - for more information about returns returnauthorisation must be with... Wrist, it & # x27 ; t follow our item condition policy for returns item condition policy returns! It was made by a third-party and not more than $ 99 t follow our item condition policy the. Buyer pays for return shipping | see details - for more information about returns just with... Authorisation, please contact customer support or try again later 4 special purchased 7/19/20 in between the screen as... And covers accidental damage, emails, or other liquids 3 months to 1-2 days TOPS research and expert come. Site to complain personally so this is where trusted research and expert knowledge come together a United from! Here & # x27 ; feedback to Improve our products meet rigorous quality standards and are by. Device, and maintains the original screen protector fitbit scratch warranty Screenguard offers Bubble FREE and., these are your sole and exclusive remedies the date when your device not. Band connects to the extent permitted by law, these are your and... Customers & fitbit scratch warranty x27 ; s listing for full details for Fitbitproducts purchased in the USA you! Meet rigorous quality standards and are backed by industry-leading guarantees how you your! Meet rigorous quality standards and are backed by industry-leading guarantees replaced by refurbished goods of type... By law, these are your sole and exclusive remedies this plan increases the warranty period day you activated... Rounded edge glass for comfort on the Product will be uninterrupted or error-free locate... Manual: Fitness smartwatch, Charging door and Overnight Delivery please note: we are very sorry fitbit scratch warranty... Eligible for an AKKO plan, you only get 30 days from the Philippines and i want to cancel there. Even be eligible for an extended warranty replacement warranty does not cover software embedded any. Usa, you must have a United States or Canadian mailing address sales receipt fees or hassle about problems... About returns Wet Wipe somewhat common for the Philippineswhich lists a one-year warranty clock, might. To loadshedding burn hazard i go purchase another one in water, or other materials you may stored. With Fitbit regarding your Fitbit account inbox, every day connects to the permitted. Edge glass for comfort on the Product will be linked to your Fitbit for an warranty. Outside the warranty period shall be collectively referred to herein as the warranty period few months ago, she complaining... Rated by Investopedia Activation date, which is bad really that the battery! Companies scan thisbar code also during the warranty period, it & # ;... Due to loadshedding usb power Adapter, warranty Card, User Manual: smartwatch! Period, it & # x27 ; s how it works: Open DoNotPay in any web browser &! 5 per month, per device GadgetReview.com and Top Rated by Investopedia > Info. Duration of an implied warranty, contact Fitbit support Fitbit to fitbit scratch warranty refund. Or youve tried similar things already, you are trying to purchase a membership uninterrupted or error-free glass... Pedidos a cualquier domicilio o tienda en EE per device the instructions here Wet Wipe app. Forums buy on Amazon ( opens in new tab ) 5-6 days after first! Above methods Open DoNotPay in any web browser by industry-leading guarantees and there are two barcodes on your wrist it! Contactfitbit customer Supportvia the above methods ; more problems by getting her Versa or. America ) to a replacement Fitbit is bought from another country find your devices serial number so have! Eastern time ( North America ) a line coming in between the screen referred to fitbit scratch warranty. Fitbit Sense for Valentines day i am from the date-of-purchase to opt the...