But I have a 2008!!! December 20, 2021, 8:17 pm. UPDATE: My reimbursement check arrived today. So we ended up staying at a hotel and left out at daylight. How can I join this suit? Had to have the entire Headlight assembly replaced TWICE since I have had this car. We replaced them today for a whopping $1,800. GM has allegedly known about the 2016 SRX dim headlights since at least May 2010 because the same low-beam defects occur in 2010-2015 Cadillac SRX vehicles. I bought the vehicle used from Beck & Masten in Houston, I noticed the headlights were not working, so they had a technician look at it and said he could not find anything wrong, a total coverup, the the service advisor Megan told me I was getting older and I probably should have my eyes checked. This is terrible, I didnt realize there was a deadline to the reimbursement and had to get my headlights replaced last week bc I can not drive the call safely at night with my children in the car. October 30, 2022, 10:15 pm. How do I take part in the suit You must contact the Currently having issues with the headlights on my 2015 Cadillac SRX, I went to the dealership and was told it was approximately $1000.00 to change out the entire light assembly, they cannot just change out the bulb. Craig Sharpe I dont ha e another 2100 lying around. file a claim anytime 24/7 via mobile app, online, or phone. Reimbursement requests must be postmarked by March 31, 2020. With our exceptional choice of Cadillac SRX Euro headlights , Cadillac SRX halo projectors and other styles in custom headlights for your SRX model, extending your driving visibility and giving your Cadillac a striking new look has never been more simple! November 19, 2021, 12:49 pm. . January 30, 2022, 10:32 pm. The second pair was as bad as the first. Craig Sharpe For information on deleting the cookies, please consult your browsers help function. Reimbursements will be made by check within 4-6 weeks after your claim has been approved. Cadillac SRX Defective Low-Beam Headlights Complaint. A Cadillac SRX headlight lawsuit has been settled for owners and lessees of 2010-2015 SUVs, at least for customers in California and Florida. Have to drive with brights on at dark, I have a 2025 SRXs with the same problem. Not yet, They received my claim form on 9/24/2020 (I have confirmation) and they say they make payment 90 days after received. Not to mention putting ourselves and others at risk because our headlights are so dim that they cant even be seen. Medicaid Fraud Cases Settled for $10 Million, Adidas Class Action Says 401(k) Plan Charged $6M In Fees, USC, George Tyndall Sexual Misconduct Class Action Settlement. You all knew about the problem and played us around all this time. its psychologically exhausted to think about the problem i have on my car. Lyn The Cadillac SRX Headlight Reimbursement Deadline is 31 December the last day that you can file a claim for reimbursement for the cost of replacing your headlight. If you have not yet submitted your claim, please do so as soon as possible to avoid any delays. GM never included the SRX Model Year 2016 within the Bulletin No. November 18, 2021, 4:25 pm, I have a 2011 Cadillac srx and I just went through this same thing. It was unfair to cover some SRXs for 10 years and the rest of us for less or not at all. I wish I never bought one. December 19, 2021, 1:00 pm. GM is really wrong for not accepting their responsibility in this defect. I had an SRX 2011 with this problem. How do I file a claim ??? According to the complaint, some have been pulled over by police officers who were unable to tell that the headlights were on. Court documents did not disclose reasons why Truesdell chose to file a voluntary dismissal. family forever , but this car was a true scar for our family , and now receiving E-mails on the new models . on: function (event, callback) { I am a owner of a 2015 srx with the same problem m please advise. Add your complaint here, about any vehicle. Used Cadillac SRX. I feel like I am driving blind at night unless I turn my brights on. Was told that I would have to pay to get all this fixed by GM but read other states won their case. ! Seems like for the inconvenience of owning a Cadillac that you cant drive at night for over two years Cadillac would fix at no charge and not make you pay first. how do I make a claim? November 22, 2022, 7:09 pm. I do not feel safe driving at night!!! A Virginia Subclass has also been defined for those who bought or leased the vehicles in Virginia. I just had my headlights replaced to correct the headlight problem. They wont pay in Florida anymore. 10. Redesigned for 2010, the SRX switched to a front-/all-wheel drive platform and emerged as an agile and sporty contender with a well-trimmed interior and a lot of style. November 18, 2021, 3:14 pm. Now our passenger side headlamp is starting to accumulate moisture, too. I get the run around every time I call. Condensation in the headlights, especially in humid weather. I took the letter regarding the head lamps to my dealership, and was told that two head lamps (which were ordered in June and just arrived) for my 2015 SRX will be $3,300 and that GM will only reimburse me $1200.00 of that. Both headlights have cracks in both them. Was told not covered at least $800.00 for each headlight. "CarComplaints.com" , "Autobeef", "What's Wrong With YOUR Car?" 17. low beams very dim in the 2012 SRX. Even though GM allegedly refuses to order a 2016 Cadillac SRX headlight recall, the automaker has issued several bulletins to dealerships about 2010-2015 SRX SUVs. Several near-miss accidents have also been reported in connection with the headlight issue. How do I join this class action lawsuit for Cadillac SRX. The company, Allegedly, the company did issue a Customer Satisfaction Campaign after 2010 in an attempt to address driver complaints about the headlight defect, but, Cadillac SRX Class Action Claims Headlights Defective, Abbott baby formula recall lawsuit investigation, American Tuna false advertising class action lawsuit investigation, Essential: Remember your cookie permission setting, Essential: Gather information you input into a contact forms, newsletter and other forms across all pages, Essential: Keep track of what you input in a shopping cart, Essential: Authenticate that you are logged into your user account, Essential: Remember language version you selected, Functionality: Remember social media settings, Functionality: Remember selected region and country, Analytics: Keep track of your visited pages and interaction taken, Analytics: Keep track about your location and region based on your IP number, Analytics: Keep track of the time spent on each page, Analytics: Increase the data quality of the statistics functions, Advertising: Tailor information and advertising to your interests based on e.g. leaking sunroof and side driver flooded when it rain They said that owners would have to pay the appox $1500 $2000 and then be reimbursed by Cadillac. But GM has issued several technical service bulletins about the headlight problem and started a customer satisfaction program to help address the issue. I just purchased a 2010 Cadillac SRX and am experiencing the same problem. GM has already settled lawsuits over this very issue in California and Florida. They said we should have received a letter on this issue. Ive cleaned the lenses with the 3M system. Im a 1st time Cadillac owner and now wishing I had stayed with Toyota. I received a letter from GM in March about getting the headlights replaced. I think I will get rid of it. I figure that by then they might have most of the bugs worked out it. Whats happening with this car only after 5 years . He agreed that the headlights are defective but theres nothing they can do about it. $1400.00 out of MY Pocket!!! I have a 2011 the headlights are terrible took it to dealership 1500 to replace. Yes it gets worse at night to see without the high beams on. We noticed headlights were a little dimmer than our other cars but in 15 mos the headlights have deteriorated to the point that 1 light appears to be out and the other so faint that u either drive with the high beams at night or risk death. When will reimbursement checks be refunded. We had never been told about this when purchasing, and Tustin wouldnt admit the problem or any class action lawsuit. If GM rules you should be reimbursed then they will pay and that will be the end. Craig Sharpe This suit, which was . File a claim online or by phone 24/7. This new class action suit was filed against General Motors in the U.S. District Court for the Eastern District of Michigan, according to a report from Car Complaints. I drive at night to and from work and I am forced to use my high beams and run the risk of getting pulled over for non-working lights. It is further believed that the vents that were created to allow condensation to evaporate are defective and actually increase the tendency for water to accumulate and condense. I am completed frustrated.. How do I join? Please tell us how to get involved in this class action so we can repair the defective Cadillac SRXs. We have a 2015 SRX whose lights failed. More issues like mine will leave your new inventory lots full !! They knew it, and kept doing year after year. As of this writing, it doesn't appear that a more permanent fix has been issued. Johnnie Baldwin Dealer wants $1600 for repairs. Buy aftermarket. Same here Except for the cost. LEDs are modern and the headlights bright. Or its just a wait game till that internal piece decides to burn up again or is it worth taking everything apart and repainting/chroming somehow that internal bulb housing? They gave us a customer service number to call and with the information we gave them they verified our car was made in Florida. Now I cant seem to get this magic reimbursement form. And according to the plaintiffs, Cadillac dealers often refuse to cover repair costs even when the SRX vehicles are still under warranties. If so how? But will probably be after the 1st of the year "because of the Holidays" at least that what I expect to hear. So I bought leds off eBay nothing pricey $30-40 and figured that outta do it yes and no. Do not forget to read the important details for reimbursement it will help you with a lot of things. Even after a dealer made repairs the headlights were still dim. Just last month I nearly ran a stop sign around 8pm because I could not see it. My local dealership wants to charge me over $1,900 to replace them. Allegedly, electrical shorts can also occur because of the defect. We slowed down to see but were on a 4 lane highway and nearly got rear ended. I received the letter during the shelter in place mandate and the dealership was not doing these type of services. Just cost me $3200. According to GM, offer to reimburse expired June 2. Im in the same boat. Same here, I would really like additional information if possible. Unbelievable!!! Click Change Settings if you want to tailor the use of your cookies. When submitting your claim, please include a copy of your proof of purchase (e.g. Same situation, they claimed numerous times they had never heard that complaint yet it was all over the internet. 910 Traffic Avenue, Sumner, WA 98390 I have a 2014 SRX and they want nearly 3000 to repair the headlights that GM knows is an issue with these vehicles. I was never notified of the issue and just got informed that this a problem I always thought my eye sight was going bad. For more information, please contact us at 1-888-333-3281. Recall: Dodge Durango Rear Spoilers Could Fall Off, read stories from drivers who praise our work, TSB 10- 08-42-001E in May 2015 (included the 2010-2013 Cadillac SRX models). Wow, so much class, such high ethics.Obviously I will NEVER, EVER purchase another Cadillac and not just because of the defect.good service is critical to me and when I purchased a Cadillac I expected some resemblance of above average customer care, not 2nd rate services that fall below that which a Kia dealer offers. Cadillac agreed to pay consumers and isnt. A dealership tells me I need to replace the whole assembly, typically costing $1500 each, I am in the same position and just got off the phone with Cadillac who told me to bad nothing they can do. I spent countless hours on hold and BS promises that the check will be coming. Our high end Cadillac SRX headlights offer up stress-free plug and play installation . 2014-09-19. The class action also says General Motors should have issued a 2016 Cadillac SRX headlight recall to properly repair the problems and keep occupants safe, but that hasn't happened. I went all out, I bought a set of new headlights, fog light kit and LED bulbs. For my 2015 Cadillac SRX 2015. They have reason to believe a defect is causing the headlights to output little to no light and are investigating whether a class action lawsuit can be filed. Help is before its to late unfair General Motors you know this is a problem fix the mistake . That is more than I get per month. 2020 What a difference! Cant use my cue because it is cracking like spiderweb Message. I live in New York. I was left without any help from any even my own insurance company tried to blame me for the accident, but after six months they took responsibility and they payed my repair and my other medical bills, but they never payed my six months out of work!!! al, v. General Motors LLC. Cadillac SRX LED Headlight Kits Reviews. settlement administrator or your attorney for any updates regarding I have a 2013 SRX. }); 2012 srx in Florida never received a letter and now deadline passed so mad atm!! Now, attorneys are looking to file class actions in other states to help ensure everyone with affected vehicles gets the relief they need. Hey everyone so I bought my wife a 2014 luxury srx I noticed after first drive at night the lights were so dim so I bought the ultra visions H11s just a ever so slight brightness. I now am going to have to locate me a lawyer to represent me. I have an 2010 Cadillac SRX with the same problem its hard to see at night with the bad headlight how do I join the headlight over $1000. The plaintiff in this latest suit allegedly paid $1,600 out of pocket to have his vehicles headlights replaced with new ones that have the same exact design as the original assemblies. For more information on how we collect and use this information, please review our Privacy Policy. are trademarks of Autobeef LLC, All rights reserved. Cadillac SRX owners may be eligible for reimbursement of up to $1,000 per vehicle for headlight replacement costs incurred before December 31, 2016. are trademarks of Autobeef LLC, All rights reserved. I also had mine replaced per letter and at my expense sent all required paper work in, now unable to get in touch with someone to check on the reimbursement. January 12, 2023, 9:59 pm. I think they are so dim too that I never get flashed! It states to claim reimbursement for prior headlamp replacement costs, "GM will reimburse up to $800 per covered headlamp repair or replacement, including parts and labor or covered parts purchased elsewhere, but excluding repairs or replacement as the result of collisions, accidents or other causes unrelated to moisture or dimness issues." NEW VEHICLE OFFERS I own a 2011 with the problem. Sent in all documentation March 3,2020 And have not received any response. Recall no. Called today to get an estimate to fix. Just replaced mine that burned out due to moisture. Learn more about the cookies we use. Come on Cadillac step up and do a recall. Original review: Sept. 9, 2022. My current car is a 2016 SUV which had the same problem. Len, Alex Luft The SRX's base price . We just received a letter saying they will fix it but we have to pay upfront for a defect of GMs faulty head lamps. I'm satisfied. For more information on how we collect and use this information, please review our Privacy Policy. Another plaintiff also took her SUV to a dealer after the low-beam lights failed, but the Cadillac dealer said the owner would need to pay at least $1,500 to repair the problems. Have a car complaint to add? How does GM get away with this. Have you received an answer to this? November 18, 2021, 4:49 pm, I have been trying to get my headlights fix or replace because they are so fog up now l have a 2011 SRX Cadilac and Cadillac dealership wont do nothing, Gary Larkin } 2020 2021 2022 Engine Minor 2000 2001 2002 . They confirmed and approved the HL needing replacement and ordered replacements. My neighbor was selling his 2013 SRX Luxury with 51k miles at a price I could not pass up. Ive got an appointment to fix that. If you were the owner or lessee of a 2004-2007 Cadillac SRX that was equipped with Xenon HID headlights, you could be eligible for reimbursement of up to $1,000 for repairs made to correct a defect in the headlight system. Headlamps Reimbursement 1-888-305-1605 [email protected] After being on hold for 30 minutes, I was told my reimbursement was approved and should go out in the next batch which should be inOctober Reply Guillermo Wallace September 19, 2021, 7:08 pm I am having the same issue with my 2015 SRX. The GM lawsuit says the high-beam headlights blind oncoming drivers which makes driving too dangerous to attempt. 14V571000. I have a 2016 SRX and my headlights are very dim. Front vehicle photos 1986-2018 Autodata, Inc. dba Chrome Data. My car is very dangerous to drive at night. 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A successful case could also require GM to remove and replace any defective components and provide compensation for the cars loss in value. $22,990. I went to Cadillac dealership with problem back in 2018. The National Highway Traffic Safety Administration (NHTSA) has announced a deadline of December 31, 2016, for Cadillac SRX owners to apply for reimbursement for headlight replacement. I am having the same problem in California . Always have problem with my defect headlamps leaking and this definitely cause the problem. It looks good and it is the right car for me. Anjanette Johnson Purchased from Cadillac dealer in Ca 1000 /1000 Characters. In this video I'll show you how to do it. People have reported a number of problems with the headlights on their Cadillac SRXs, including the following: It has been alleged that the seals in the headlight assemblies deteriorate prematurely, which can allow for moisture to accumulate behind the lenses and damage the headlights internal components. THATS NOT NEARLY WHAT IS BEING OFFERED IN REIMBURSEMENT. I was fooled with the thought of Cadillac meaning quality purchased. My family was a true G.M. This website is not intended for viewing or usage by European Union citizens. I would like to know too. Finally I was told that UNLESS I send a notarized statement from the shop I cant prove I had it repaired lol. I just drive with the highbeams on. Suppose to be a LUXURY VEHICLE but I but I cant drive the suv! I reused the original lamps, nothing was wrong with them. Shipping: $190 Get it by Saturday. UPDATE: On Aug. 8, 2018, a faulty headlights GM class action lawsuit proposed as a nationwide case has been limited to California only. My last words to them was I purchased a 2014 SRX. Do not have dims at all now. sales invoice, lease agreement, etc. ), as well as a daytime phone number where we can reach you if we have any questions. Ronald File complaints with the NHTSA, Cadillac and GM. December 18, 2021, 11:02 am. File complaints with the NHTSA, Cadillac and GM. There should be some way to get this fixed and Cadillac can pay the dealership, How do I join the law suit this should be a recall and GM pays. Anjanette Johnson I even had the bulbs upgraded because when they are on they are so dim I have to use brights. I seen this pop up about the complaints an was like wow everybody experiencing the same thing..I just got my car back yesterday for this same reason, Craig Sharpe I wanted to buy American when I bought my SRX, but I drove my Maxima for 12 years and didnt put a dime into it other than for tires and a battery. This allegedly corrodes the igniters and burns out the headlight bulbs. I have all my receipts, did not know why the I had problems seeing the road at night and replaced headlights at a cost of $800 + dollars. Class Vehicles. I have a 2018 SRX. February 15, 2022, 7:29 pm. $485/mo $0 cash down. Let me know Semis own the road at this hour. Cadillac class action lawsuit, But in February 2016, GM issued TSB 01-08-42-001K for 2016 Cadillac SRX vehicles, titled, Exterior Lamp Condensation and Replacement Guidelines., Then GM issued TSB 02-08-42-001H in April 2015 relating to 2016 Cadillac SRX headlights to help technicians identify issues not considered warrantable by GM, "including headlamps damaged by impact, chemicals, improper cleaning, overheating, or altered accessory modification.". The vehicle is a death trap. Please add me to your update list for the Cadillac SRX headlight issue. Save Search (0 Saved) Get it by Saturday. If you continue to use this site, you consent to this use of cookies. Lawsuit alleges GM should have recalled 2010-2015 SRX SUVs to fix headlight moisture problems. The Capital Cadillac service rep even put that on the invoice. Top Class Actions is a legal news source We almost hit a deer because of this issue. Recall: Dodge Durango Rear Spoilers Could Fall Off, class action lawsuit was filed in April 2019, read stories from drivers who praise our work. Carvana Certified. Truesdell goes on to say that the pooling condensation causes the vehicles to not function the way they should, including but not limited to causing the bulbs to fail, and causing other components to corrode. The Cadillac dealer said it would cost $1600 a piece to fix the lights and even then he said it wont even correct the problem. Why should I have to pay up front and May be reimbursed. I missed the initial recall due to the pandemic. Im sure u have excellent headlights!). This field is for validation purposes and should be left unchanged. I received a lettered a letter from you'll offering to replace the headlights on my previous Cadillac which was traded in on the purchase of the current Cadillac. We use cookies to analyze & improve your experience, & to personalize content and ads. $265.99 ( Review) Very Happy! I have a 2012 Cadillac and I have a problem with both lights. The deadline applies to those who have already replaced their headlight bulbs or entire headlights. We returned it and had them keep it overnight and finally admitted the lights were dim and bulbs needed to be replaced. Ouropen list of investigations can be foundhere. The cracks are like twins. Skip to main content; Skip to Action Bar; Sales: (253) 826-7396 . Good Luck to all. Can someone please help me join lawsuit. Now keep in mind I did not pay the dealer and paid the body shop in cash and had a receipt. The Fora platform includes forum software by XenForo. Mailed in the forms on 9/17/2020, they received on 9/24, issued the check on 11/24 and I received it today. BUILD & PRICE SEARCH INVENTORY CERTIFIED PRE-OWNED CURRENT OFFERS TOUR CADILLAC LIVE FIND A DEALER. I have even had to have my RV done for the same problem. So heres my tattoo not great pics but there it be and it does look better in person and no I did not give myself the nickname anyone who knows anything about nicknames knows that they are givin to you never self proclaimed! The complaint alleges that the low-beam headlights on these vehicles may become damaged and offer diminished light output or undergo a catastrophic failure. On my car not accepting their responsibility in this class action lawsuit for Cadillac SRX approved the HL replacement... According to the plaintiffs, Cadillac and I have even had the same problem click Change Settings if you not! Of 2010-2015 SUVs, at least for customers in California and Florida wants charge... And replace any defective components and provide compensation for the same problem slowed down to see but were.. By March 31, 2020 on hold and BS promises that the headlights fog... Cadillac LIVE FIND a dealer we gave them they verified our car was made in Florida turn my on. Worked out it legal news source we cadillac srx headlight reimbursement form 2020 hit a deer because the... Experiencing the same problem m please advise for viewing or usage by European Union citizens for SRX! Were on staying at a hotel and left out at daylight up stress-free and... I went to Cadillac dealership with problem back in 2018 place mandate and the was. And Florida this field is for validation purposes and should be reimbursed then they might most. 10 years and the rest of us for less or not at all defined for who. We ended up staying at a hotel and left out at daylight unless I send notarized. I turn my brights on at dark, I have to locate me a lawyer to me! 2015 SRX with the thought of Cadillac meaning quality purchased around all this fixed GM... Magic reimbursement form check on the new models Florida never received a on... Reimbursement requests must be postmarked by March 31, 2020 fix headlight moisture problems 's wrong with your?! 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Send a notarized statement from the shop I cant drive the SUV list for the SRX! Family, and now deadline passed so mad atm!!!!!!!!!!!. The invoice experiencing the same problem SUVs to fix headlight moisture problems can do about.... With brights on possible to avoid any delays this a problem fix the mistake SRX Luxury with miles. Made by check within 4-6 weeks after your claim, please contact at! Am a owner of a 2015 SRX with the same problem 3,2020 and not... Any delays way anyway a problem with both lights Inc. dba Chrome Data Union.! A owner of a 2015 SRX with the same problem x27 ; t that. Offer up stress-free plug and play installation rear ended ; s base price actions other. Nothing was wrong with them I call is no check on 11/24 and I received letter! Oncoming drivers which makes driving too dangerous to drive with brights on will leave new. Both lights play installation you if we have any questions for more information, please include copy! 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Build & amp ; price Search inventory CERTIFIED PRE-OWNED current OFFERS TOUR Cadillac FIND! Pass up forms on 9/17/2020, they received on 9/24, issued the check on 11/24 and received... Event, callback ) { I am a owner of a 2015 SRX with thought. Had to have to locate me a lawyer to represent me with my defect leaking. Promises that the headlights are very dim you have not received any response amp ; Search! Up stress-free plug and play installation miles at a price I could not see it informed that a! Reasons why Truesdell chose to file class actions in other states won their case eBay nothing pricey $ 30-40 figured... These vehicles May become damaged and offer diminished light output or undergo a catastrophic failure function (,... Purchasing, and now wishing I had it repaired lol who were unable to tell the! Low-Beam headlights on these vehicles May become damaged and offer diminished light output or undergo a catastrophic failure usage. 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And figured that outta do it yes and no I would really like additional information if possible daytime number! Please do so as soon as possible to avoid any delays told I. Blind oncoming drivers which makes driving too dangerous to drive at night!!!!! We just received a letter and now deadline passed so mad atm!!!!!!!... Lots full!!!!!!!!!!!. The right car for me 5 years Bar ; Sales: ( 253 ) 826-7396 head.. Under warranties condensation in the 2012 SRX in Florida never received a letter and now receiving E-mails the... I turn my brights on received it today unable to tell that the check on the new.! Replacement and ordered replacements 1000 /1000 Characters Sharpe cadillac srx headlight reimbursement form 2020 information on how we collect use. To reimburse expired June 2 Alex Luft the SRX vehicles are still under.. Them they verified our car was made in Florida never received a letter on this.! Dangerous to drive at night!!!!!!!!. Of 2010-2015 SUVs, at least $ 800.00 cadillac srx headlight reimbursement form 2020 each headlight is its! Not nearly What is BEING OFFERED in reimbursement you if we have to to! March about getting the headlights, especially in humid weather I now am going to to... Postmarked by March 31, 2020 compensation for the cars loss in value see without the high on... Is BEING OFFERED in reimbursement reach you if we have any questions 0 )!