Invalid password, please complete all fields. You can also renegotiate your contract with Suddenlink here to reduce your monthly bills. Share your photos and videos with others to prove the truth of your words. Will Suddenlink Let Me Pause My Subscription? loading loading LOADING Services Products New Membership FAQ My Account Track My Order Locations Safety & Support Blog Contact Us Services Popular Services Computers & Printers Available dates will be white squares. 2010-2023 CableTV. Performance & security by Cloudflare. Once the number has been ported, Cancel your old plan with Suddenlink. Alternatively, you can get a plain sheet and pen down your details (name, street address, city, state, zip code and account number). Please email us at [email protected] or call us at 888-582-4177 if you would like us to come to you sooner. She must have muted me instead because I could hear her entire conversation but when it was finished, she couldn't hear me at all and we tried to communicate for about 4 minutes before I gave up and hung up to call back. You may speak to a Suddenlink representative at a Suddenlink store, by phone (1-877-794-2724), or via online chat. You can manage your appointment or contact us for assistance anytime. Important reminders: An adult (18+) must be present for the full duration of the appointment. Call Suddenlink at 1-866-659-2861 and ask about your options. The fee is about $200 together with other outstanding service and equipment charges. Contact an Optimum Expert 24/7 with Chat or Customer Support. Internet Speeds Secure Internet PRO WiFi LTE Wireless Backup Optimum Mobile Optimum Business Voice Optimum Business Hosted Voice Service Plans TV. After this process, you should receive a confirmation message that your account has been terminated. Channel 7 investigated dozens of complaints against the company Suddenlink. Need help? Curious what other providers are in your area? is a telecommunications company that belongs to Altice USA. Once youve entered some required information, your chat will begin with Allie, Suddenlinks virtual rep. Heres what to do with Suddenlink down. If youre moving to a new address, Suddenlink makes that easy for you. Head over to our Optimum customer service guide to learn more. How to Cancel Suddenlink With Just a Few Taps on Your Phone. You may receive a customer satisfaction survey 24 hours after your appointment. Note: drop-box payments can take 23 days to process. By signing up, you agree to our Terms of Use and Privacy Policy. If you request a cancelation after a new service period has already started, it will come into effect at the end of the then-current service period. I called at 3pm to make sure he was still coming and the person on the other line assured me that he was and that he would be there within a couple hours. (h) Deactivation. Suddenlink does offer a 30-Day Money Back Guarantee on the monthly service fee. Log into your account. Problem: The "online" LED light never turned on. - At 8pm there is still no tech and no phone call. She had no idea where the erroneous number came from either. You may reach a Suddenlink rep via telephone (1-877-794-2724) from 8:00 a.m. to 8:00 p.m. from MondayFriday and 9:00 a.m. to 6:00 p.m. on Saturdays. If youre not a Suddenlink customer, the system will ask for your zip code and reason for calling. You can cancel via the following channels: Heres how you can cancel your Suddenlink service subscription on its website: Give a ring to Suddenlinks customer service on 877-694 9474 and request the cancelation of your subscription. With DoNotPays virtual credit card generator, you can count on this never happening again. Confirm that your number has been ported successfully by making a test call. He proceeded to talk over me while I was trying to ask the questions that I had about what to do next and finally hung up without saying goodbye. Their customer support is available 24/7 to attend to your problems or enquiries. Premium installation includes assistance with Wi-Fi configuration of up to 6 devices and hardwiring of 1 device (must be within 6 ft. of primary data equipment). (Review from Trustpilot). Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? FInally she asked for my email which she said matched, so she was able to help me. Our Find Hidden Money tool is even more useful if you connect your email address or bank information to the app. Here's how you can cancel your Suddenlink service subscription on its website: Log into your account Click on the Account section Find the Account termination option Confirm your choice Cancel Suddenlink via Phone Give a ring to Suddenlink's customer service on 877-694 9474 and request the cancelation of your subscription. Follow the IVR prompts to reach a customer service representative. The customer service started with a smiling caring personality that took my order and setup my account, then comes the surly teardrop mirrored sunglasses wearing installer that tagged me for $50 for equipment I . The process usually includes these steps: Choosing between holding the phone line forever and driving to the store sounds like opting for the lesser evil. Community Phone is a landline service provider that is efficient, reliable, and consistent in providing service without hidden charges, expensive bundles, and contracts. ): 8:00 a.m.8:00 p.m. (CST) If youre not certain which service will work better for you, check our succinct comparison breakdown below: Typically requires a contract of minimum one year, DoNotPay Finds the Services Youre Underusing. and own devices are in your home at the time of the visit, so our technicians can confirm everything is working before they leave, All pets are secured while the technician is in your home, TVs that are connected or will be connected to our service and their entertainment centers are at least three to five feet away from the wall, The technician can easily access the location where the cable is coming into your home, The technician will call you when they are on their way and arrive within the scheduled appointment window, Upon arrival, the technician will verify the appointment request reason and services that are scheduled to be completed - all technicians have a company issued ID and will show you upon request, The technician will assess the environment and decide if the work needs to be completed inside or outside your home, For an installation, pick where you want the technician to install the outlets, We strongly recommend that you set up your, The technician will verify that all services are working upon completion of the appointment. Suddenlink provides the following services as a brand under the Altice USA Corporation: Suddenlink is a popular cable provider; this means that the last mile of their broadband services are distributed through coaxial cable networks. Yes, a termination fee is involved especially when you terminate or either downgrade a service before the expiration time. Dont even think of doing it via text. - I had to wait 7 days before an appointment was avilable. Standard installation is not offered. At 6pm I called in again to ask where he was and got another unhelpful rep who just kept repeating that the ticket was still open and he had no idea when his office stopped work for the day, no idea what the lastest time techs could be out on the road was, and no interest in looking up anything else. Cancel Direct Line Auto-Renewal Before You're Charged Again! The fee for Suddenlink termination could be up to $200 and may include other outstanding charges. This cost is based on what equipment you have used. The account can also be seen on any of your past bills from Suddenlink. We are launching here soon. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. You must make sure that all old shipping labels are covered or removed out rightly. But you can save transcripts yourself: Experiencing technical difficulties? Customer Support. "@jin_chateau Hello Jenn! Partnered with the most extensive carriers nationwide, Community Phone ensures connectivity across 99% of the U.S, including rural areas. Once youve selected the services and plans you want, continue the check-out process online or call Suddenlink at. The companys partnership with the largest carriers across the country and built-in antennas on the landline base ensure you get guaranteed voice clarity and call quality even in rural areas and areas with low reception. Note: Remember not to use a FedEx drop box. If you do not, you can contact customer service over the phone. Does Suddenlink Prorate its Cancelations? Cloudflare Ray ID: 7a10c1ed1815a023 Your third option is to allow us to cancel your Suddenlink subscription for you, which also happens to be the most straightforward, fastest way to do it. Be prepared for taking a stand if youre sure that you want to cancel since the agents job is to make you change your mind. You can access DoNotPay from any web browser and get assistance with a wide-ranging list of tasks and issues, including: We have helped over 300,000 people with their problems. If you are not happy with the ordered services, you need to get in touch with the company within 30 days of the first day of service to obtain a full refund. 119.82.227.201 I spent a total of 57 minutes on hold waiting for customer service to ask where the tech was. , payments are non-refundable. You could cancel service in two ways: online or on the phone. If you cancel your account, close it, or even downgrade your services before you have completed the length of the. While they cant legally stop you from canceling your account, they do have a lot of extra fees involved so many people struggle to cancel their account the right way and avoid high final bills. If the problem persists, call Suddenlink Customer Support at 1-877-794-2724. Invalid Optimum ID, please complete all fields. They can as well help you terminate it from their end. We'll let you know when the technician is on the way. ComplaintsBoard.com is a leading complaint resolution website on the Internet. ): 9:00 a.m.6:00 p.m. (CST) Get your phone devices ready for the switchover and wait for the number porting to complete. You can cancel your account with Suddenlink online or on the phone: Once this is over and your account is canceled you should receive a confirmation message. Rather than wait for the reboot she said she'd just fill out a tech call and have someone come to the house and examine our wiring, modem/router, pole, etc, and run some diagnostics. All rights reserved. One of our proudest moments was when our app received the 2020 Louis M. Brown Award for Legal Access by the American Bar Association. I told her I had no idea whose number that was and she apologized and said she'd change it in the system. We can even guide you through fighting sexual harassment or asking for your money back when the company offers no refunds. Secondly, ensure you collect a receipt. Start with Troubleshooter to fix many service issues remotely and schedule a repair appointment if needed. You must have JavaScript enabled to use this form. Cookie Notice Call Suddenlink customer service at: 877-694-9474. Attach the label One return label must be attached per box. Another way to cancel this and other inactive subscriptions is to connect your email or bank account to our app. Very low pay for skills required to do the job, they offer medical benefits but the average joe employee cannot afford them. There are two types of appointments that you can choose: 1Standard ($99) and Premium ($149). See if Optimum is available for your home. This service cannot be rescheduled online. 4. Best deal on a Fiber future proof for suddenlink? There are two ways to pay your Suddenlink bill by phone. Find one using these steps: Be prepared with the following info and supplies: The last two items are optional, but theyll help you forget youre on hold listening to elevator music. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. While there are no cancelation fees per se, if you decide to break your contract before it ends, the odds that you will have to pay for early termination are high. For this article, our experts spent hours hunting down and testing Suddenlink contact numbers, exploring its online help resources, and researching what customer said about their experience. Get your disconnection confirmation email. Please select a date from the calendar to see available arrival windows. I was having problems with the company for months. Depending on the type of installation selected (standard vs premium): . Example: Suddenlink chat 093019. All times are central standard time (CST). Companies respond better when others are watching. You will receive a confirmation message. This appointment was scheduled for the technician to show up anytime from 1:00pm-5:00pm. If youve already arranged for a tech to visit your home, you can use the Suddenlink tech tracker to see how close they are to solving your problem. So he said he would request that the tech return right away and look at the issue. This time the person on the phone was able to determine through his computer that it was an issue with the modem/router so we agreed to have a tech come out and replace it. You'll then need to return your equipment by mail or in-person at a Suddenlink store. , they dont have a very favorable cancellation policy. Note: If its your first time logging in, youll see a general snapshot of your account. No, there is no possibility to pause your Suddenlink subscription. Call Suddenlink tech support at +1-877-794-2724. However, if you encounter any issue, you can easily reach out to the customer support service by dialing the toll-free number. Please try again later. If this country worked with the sincerity and expertise of FairShake we would be in great shape! Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Do the right thing and at least call (or do it in person). Need help? Check for Outages Service Appointments (0) Contact Us Chat FAQs User Guides Premium Technical Support App. Did your screen go black just as you got to the squishiest part of your rom-com? Submit a complaint and get your issue resolved. An adult(18+) must be present for the full duration of the appointment. Ideally Suddenlink would nut up and put fiber in my area, so if i couldn't find anything that would be compatible with Centrylink or whatever my Village utitity service can offer id still like to be prepared for a scenario where Suddenlink installs Fiber here. If you are interested in having our service installed at your home or business, go to optimum.com or call our sales department. The use of Community Phone is foolproof as it is secure against any breach since landline service is not internet-serviced and is impossible to hack. Be prepared for taking a stand if youre sure that you want to cancel since the agents job is to make you change your mind. We had been up and watching for him since before 7:00am. Cancel Direct Line Auto-Renewal Before You're Charged Again! At 4:45pm the technician called and said that the closest node to our service area had been worked on and he felt that he didn't need to come out because that probably fixed the problem and said to have a nice day before hanging up. Chat (7 days a week): 9:00 a.m.midnight (CST). Well, thats not a problem because Suddenlink offers a contract based service to all subscribers so you can terminate your service, but it involves you paying for some cancellation fees. When we did connect to a rep, they were eager to help and well-informed, making the encounters mostly short and sweet. That hurts. I cannot express how frustrating that is. 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