Use voice-operated systems when possible; dont use handheld devices while driving. I will have her do a hard reboot of her phone. There are two codes stored in the APIM: U0151:00-0B, and U452:00-0B, both related to communication with the Restraints Control Module. The vehicle must have battery power and be located in the United States, Canada, or in a territory in which 911 is the emergency number. There has been no air bag event. Feb 8, 2017 I have a 911 Assist Fault message and the entertainment unavailable is showing. Privacy Statement - Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP3PLB21332. While in there I cleared all DTC's and changed the backup camera from European format to North America. close menu. My wife got this message this morning on my 2013 Escape, was wondering anyone get this before on their Flex, and if so what was the fix? . I stopped in on Tuesday, paired my phone, drove three miles, turned off the car, opened the door, closed the door, started the car, turned the corner, and it threw a 911 Assist Disabled error. 2015 - 2020 Ford F150 - 911 Assist not operational - I recently enabled my trailer brake control module using the OBDLink MX and forscan. Cookie Policy - by ember1205 Thu Jul 09, 2015 7:32 pm, Post It also fails even if I turn 911 Assist off in the Settings menu. All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. The RCM is on the list, as well, but no codes present. Vehicle: Ford f-150 2.7L Supercab 2016. To avoid interference, remove the device or contact the device maker for more information on compatibility. Members can start their own topics & subscribe to topics by reyyer Sun Jun 20, 2021 1:53 pm, Post Currently have 48k miles on the truck. I have a question I know my car isnt a f-150 but I have 2010 sync system in 2006 explorer fully functional. Steveturbo Posts: 8658 Joined: Sun Jun 30, 2013 2:44 pm Location: NJ Vehicle: 2013 Limited EB. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. So you want Ford to fix your issue via email? I have been unable to solve it. S1 . I'd like to help! by epbog Fri Jul 10, 2015 8:25 am, You need to be a member in order to post a reply, Not a member? Now whenever I turn on the truck, I get a message through the stereo system. I put the old MyFord Touch back in, and everything works properly, including 911 Assist, with no codes stored in the MyFord Touch APIM. I have tried disconnecting the battery and and I am still getting the same messages. You need to be a member in order to leave a comment. Anyone have any suggestions for a fix that will save me a little money? Members can start their own topics & subscribe to topics Terms of Service - **The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc. What do I do if I am having issues with my vehicle? Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP2PLB20544. Your connected phone must have adequate network coverage, battery power and, signal strength. Press OK . Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. It's easy! Some features may be locked out while the vehicle is in gear. The audio stopped working due to a 911 assist fault. Sounds like time for a master reset and I need to upgrade to the latest vers of MFT snyc from the end of last year for both cars anyway. Press the Arrows until 911 Assist appears on the screen. Top. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. by ember1205 Sat Jul 04, 2015 8:56 am, Post Tjm623 Group: Edge Member Topic Count: 8 Post Count: 359 Joined: 08/04/2016 MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: No Profanity or inappropriate defamatory remarks, No Personal Identifying information (e.g., customer phone number or email), No Competitor references (e.g., another brand or dealership), Dangerous behavior (e.g. 911 assist not operational no audio . Before SYNC can make a 911 call: There are two resources to help you identifyyour vehicle's SYNC generation: The vehicle's electrical system (including the battery), the wireless service provider's signal, and a connected mobile phone must all be available and operating for 911 Assist to function properly. Press OK . Functionality was great with SYNC. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. The RCM is on-line with no faults recorded. SUVS & CROSSOVERS. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. Please register or login to enable Dark Mode. . by Ghano38 Sun Jun 20, 2021 2:21 pm, Powered by phpBB Forum Software phpBB Limited, Any issues related to FORScan application. by Steveturbo Mon Jul 06, 2015 6:42 pm, Post See if it's turned on. Went through another door open close restart sequence and it connected properly and displayed the message that 911 assist was functioning." Hope it helps Please do not put the wrench between wires after removing the wires from the battery, if you wait 20 minutes it accomplishes the same thing. Do not ask for help in PM. Please register or login to enable Dark Mode. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. 911 assist not operational contact dealer I have a 2015 f150 with an audio and text message on the sync screen after starting the truck that informs me that the 911 assist is not working and I need to contact my dealer. Does anyone know if the RCM As Built data needs to be changed . They said it will cost $110 just to diagnose the problem since I am out of warranty. I get the feeling this new APIM doesn't recognize the As Built data from the RCM (as the APIM DTCs suggest), so I was hoping someone would know what the data should be set to in the RCM so that Sync 3 would recognize it. There are no codes in the MyFord Touch APIM. Just no audio - Answered by a verified Ford Mechanic. Terms of Service - My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need New 2023 Ford Bronco 2 Door Shadow Black for sale - only $41,101. While in there I cleared all DTC's and changed the backup camera from European format to North America. The 911 assist pops up and says "911 assist is not operational, please contact dealer for service." Then all of my audio, voice commands, and phone options stop working. I have been having this problem since i did my Sync 3 conversion. by rschildwachter Mon May 14, 2018 5:30 pm, Post by The Mini Raptor Wed Nov 28, 2018 12:38 pm, Post Diagnostics and Maintenance using FORScan, 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, Re: 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, https://owner.ford.com/support/how-tos/ -sync.html. Not as built and selected rear view camera incorrect value or not configured and it resolved my issue, Diagnostics and Maintenance using FORScan. Top. The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. by adamjeeps Sat Jul 04, 2015 6:39 am, Post VEHICLES. Your phone needs to remain within the vehicle for this to occur. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. General discussion on 2009 - 2014 Ford F150 truck. by Ecmbuster Sun Jun 20, 2021 2:08 pm, Post 2022 2022 EcoSport. There are no codes in the MyFord Touch APIM. My 2011 ford edge limited is saying my 911 assist is not operational. There's a special place for NOT following up! This site and the content appearing on this site is independent of Ford Motor Company. 2016 Explorer Limited - 911 Assist Not Operational | Ford Explorer - Ford Ranger Forums - Serious Explorations The #1 Ford Explorer enthusiast resource for over 25 years! 2013 Limited EB. Sdhayes1, August 4, 2016 in Audio, Backup, Navigation & SYNC. I had the same experience. Manage Preferences - You can do this using the phone menu in Sync. They said it will cost $110 just to diagnose the problem since I am out of warranty. What is part number for this unit if anyone knows or what is it exactly called? Manage Preferences - Please visit your dealer for service" pops up on the screen every time i crank it and it says the message out loud. Pulled the fuse for it and it connected again. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, http://boards.synccommunity.com/n/pfyncmb&tid=1451, Do Not Sell or Share My Personal Information. 911 Assist not operational . Post Tuxedo black FLEX vista roof 18"Ford wheels. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! 911 assist is not operational. by jsydnor Tue Apr 21, 2020 12:28 am, Return to Configuration and Programming, Powered by phpBB Forum Software phpBB Limited, Car configuration discussions and experience sharing. The message pops up every time i turn my truck on. Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post Re: 911 Assist not operational. by ember1205 Mon Jul 06, 2015 5:31 pm, Post General discussion on the 13th generation Ford F150 truck. Post Hybrid Available. I saw somewhere that I had to bring this up with my dealer in order to get the extension applied to my vehicle? Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. This is covered for five years. Ah, GM. by bill32399 Fri Jul 10, 2015 7:48 am, Post by bill32399 Wed Feb 17, 2016 9:14 pm, Post Verified Ford Mechanic anyone know if the RCM audio - Answered by verified! The content appearing on this site is independent of Ford Motor Company if you have programmed to., use this link to support FordFlex.net, you agree to our network coverage, battery and. Control Module you have programmed Sync to do so communication failure with the Restraints Control.! 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