Promo Codes cannot be redeemed against any tickets for travel with CAT and Deutsche Bahn, Renfe. How do I change my personal details? If you want to change an eligible season ticket, you will need to contact us. See the National Rail Conditions of Travel (we will call these the NRCoT) for more information about penalty fares. These can be applied to your purchase within our booking service. If your employer has a corporate travel services agreement with us, please refer to those terms instead. IMPORTANT: THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, AND THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS, CONSOLIDATED, AGGREGATED, REPRESENTATIVE OR COLLECTIVE ACTION. Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). And Renfe's policy, as outlined on the Trainline site, is that "tickets have identical exchange and refund conditions. [email protected]), which is being used by 99.0% of thetrainline.com work email addresses. The group must travel with you throughout the journey. Mobile Tickets are available on certain routes and youll need our app. And, youre agreeing that you understand we may take our website, apps or booking service offline, if we feel its necessary for maintenance purposes. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to US residents buying a journey or a product on our website or our apps. If you are interested in a career at Trainline, please click here. Call us on 0333 200 8088 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 200 8088. a medical certificate or other evidence of your illness, Package Travel and Linked Travel Arrangements Regulations 2018, 8.11 French Discount Cards / SNCF Discount Cards. We will give you the key information on the tickets we sell, so you can make an informed choice. Travelcard Season Tickets allow unlimited travel at any time of day within the London fare zones stated on the ticket. Customer Relations Team. If you buy your ticket using a credit or debit card thats linked to a bank account set up in a different currency, you may be charged a fee by your bank (for example, commissions). But there is no judge or jury, and judicial review of an arbitrators award is limited. Trainline is a place where you can share your talents, grow as a person and learn from the brightest sparks. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. If you were charged a penalty fare because you were unable to present your Railcard, say if youd forgotten or lost it, please contact the relevant operator for a refund. Please note that all your transactions with us will be processed by Trainline.com Limited, 120 Holborn, London, EC1N 2TD, United Kingdom (company number: 03846791). There are 3 ways to reach The Trainline across 3 communication modes: phone, twitter, web. I think if you had something in writing that shows. 11 Jan 2023. Most stations accept this form, but please check beforehand. For more information, read our FAQ page . If your password has been stolen we recommend changing it as soon as possible. It's set as your primary email when you create a Google Account, but you can choose a different primary email if you like. Were only responsible for our booking service, to the extent laid out in these Terms and Conditions. Trainline plc is registered in England and Wales. Railcards do not apply to Season Tickets (except for the 16-17 Saver and the Jobcentre Plus Travel Discount Card, which can be used with Flexi Season Tickets), train company promotional tickets, Eurostar tickets, and most London Underground and DLR tickets. THE FOREGOING DISCLAIMER, LIMITATION OF LIABILITY AND INDEMNITY PROVISION MAY NOT APPLY TO CONSUMERS WITHIN THE STATE OF NEW JERSEY OR IN OTHER JURISDICTIONS WHERE PROHIBITED BY LAW. A Family & Friends Railcard gives you 1/3 off rail fares across Britain. For policies purchased from 23 November 2020 Trainline.com Limited is an appointed representative of Insurance Administration Services Limited, which is regulated and authorised by the Financial Conduct Authority with firm reference number 307309. The operators will not issue refunds on unused/unwanted Railcards or extend their validity period. Neither you nor we intend any third party to be able to enforce any of these terms. Just be aware that this currency may be different from the currency or currencies of the operator(s) youre travelling with. An eticket is emailed to you as a PDF attachment, meaning youll need a mobile device that can open PDFs and has internet access to receive the email. Trainline.com Limited is registered in England and Wales. Aside from that, provided that the original Season Ticket was valid for at least a one month travel period and has at least seven days until it expires, you may change your Season Ticket with us for a different journey or class of travel. Youre also agreeing that the card you pay with is yours (i.e. If your company is based in the EEA and using the Trainline for Business service, we deem the standard contractual clauses annex to the European Commission Decision 2004/915/EC of 27 December 2004 to apply with respect to any personal data you provide. Remember, when you pay for an Annual Season Ticket, youre getting 52 weeks of travel for the price of 40. In addition, as set forth above, you are waiving any ability for an arbitrator to oversee or determine class, consolidated, aggregated, representative or collective actions. If theyre hard to read, or they no longer work in automatic ticket gates, please contact us. Whenever we say us we mean The Trainline Group and whenever we say you then were referring to a user or customer of our services. Once youve booked, well get your tickets to you as soon as possible, and always before your train, coach or bus departs. Let us know as soon as possible if your passwords lost or stolen. You may buy a Season Ticket which is valid for up to 4 months after your 18th birthday. You must be aged 16 years old or over to buy a Network Railcard. [email protected]). The time when off-peak services start can vary by station. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. You must be aged 16 or 17 years old to buy the 16-17 Saver. Trainline should have informed you about your canceled train trip. That includes situations where you deliberately allow someone else to use your account to make a booking. Simply go to the website, login and click on My Account, then click on the icon at the top right of the screen..From here select the details you want to update from the left hand side. Emails found on company website [email protected] 100% Support 0 0 [email protected] 87% 0 0 [email protected] 79% To create your account, you must give us correct information and keep it regularly updated. trainline account change email. All operators have different pricing systems, which means that prices may change between the time we show them to you as a search result and your final page before payment. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. STEP 3: Click the " Refundable " icon and confirm it. If you do, you may be subject to an infringement action, or other action we feel is appropriate. Click here to view the operators that accept the Network Railcard discount. Through our website www.thetrainline.com (we will call this, our website) and iOS and Android mobile applications (we will call these, our apps), you can check timetables and ticket prices for train, coach or bus journey, buy Discount Cards and book tickets directly (we will call this, our booking service). Like with everything these days, youll need a password to create your account. Then, click on the my account icon and select "My account" 3. In order to make use of the Railcard discount, you must buy the tickets before boarding the train. So, the refund amount is based upon the amount of travel youve done out of the 40 weeks youve paid for, not 52. About Us; Staff; Camps; Scuba. Please note that where you buy multiple tickets in one transaction (we call this a combined booking), these tickets represent separate contracts with each of the carriers that you are booked to travel with. If two or more passengers fraudulently show the same eticket for travel, those etickets could both be treated as invalid and the passengers would then be refused travel. Other common thetrainline.com email patterns are [first] [last] (ex. You might be given the option to create an account using information from your Facebook, Google or Apple account. If the named Railcard holders travel separately, only one cardholder may use the Railcard for discounted tickets as the Railcard must be produced for inspection together with the discounted tickets. If you dont agree with and accept the most recent Terms and Conditions, youll have to stop using our booking service, website and apps. The following provision contained in Section 9.5. A 26-30 Railcard gives you 1/3 off rail fares across Britain. You must activate a days worth of travel on the Trainline app before you board a train service, unless an authorised member of staff or a notice provided by the operator permits un-activated travel. We may remove any Railcard from your device if you breach these conditions, or at the request of any of the operators. Please note that, in the unlikely event of our insolvency, any rail or coach tickets purchased through us will still be honoured by the rail or coach carrier. we truly believe our work has a genuine impact and will change travel for the better. Information about our services and search ranking information, Flexis, Photocards, changes, refunds and more, Info on buying and using Railcards and other Discount Cards, The Trainline Group, thats us, is made up of . Flexi Season Ticket is still within its 28 day validity period and has unused day passes; Your Weekly Season Ticket has three or more days' validity remaining, Your Monthly or Custom Season Ticket has seven or more days' validity remaining, Your Annual Season Ticket has two or more months' validity remaining, Select your 'Active' Season Ticket and click 'Refund' in the bottom left corner. Please note that where you have separately purchased a physical Railcard, use of such a Railcard would be subject to the terms of use provided to you on purchase. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. French Courts have exclusive jurisdiction to resolve any dispute in connection with these Terms and Conditions. Youll be financially liable for all bookings made with us through your account, as well as any losses we incur if you breach the Terms and Conditions or misuse our booking service. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. Depending on your ticket type, we may have to charge a fee which is applied by the operator to make these changes. In the UK, a Season Ticket is a non-transferable ticket that gives you unlimited travel on train services between specific stations, or within specific zones during the tickets validity period. The right of withdrawal is applicable from 11/10/2022 for Carte Avantage, Carte Libert and Forfait subscriptions under certain conditions. Trainline support Search by keyword Book with confidence with Advance tickets - You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. You might be given the option to create an account using information from your Facebook, Google or Apple account. You will need a credit or debit card and a valid email address. Need assistance? In exceptional cases youll be able to use your Railcard when buying tickets on the train or at your destination, see the National Rail Conditions of Travel (NRCoT) for details. Travelcard Season Tickets are also valid on most London Bus services. ATOC Limited enters into this contract on behalf of the relevant operators. Youll need your collection reference and (unless we say otherwise) the credit/debit card used to make the booking. Changing your ticket for European coach journeys. Find your booking in 'My Bookings' or 'My Tickets in the app' and scroll down to 'Manage my bookings'. Answer. Trainline publishes the names of its executives on the Trainline site at. If you chat to us about an issue and were not able to resolve things through our internal complaints procedure, please followthis link for more information on how you might be able to take things further. You can use your Season Ticket in conjunction with another ticket. Calls from outside the UK may cost more. Youll need to buy an appropriate additional ticket before you travel, if your Season Ticket: If you do not have the correct ticket, you may have to pay a penalty fare. . Fill out anonline formwith as much detail as possible, so we can get your query to the right person and give you the best answer. You can only claim once during any 12-month period. The same goes for monitoring or copying content from pages on our booking service, other than the normal activities of commercially available search engines. Help with my The Trainline issue. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authoritys website. The minimum fare is subject to change during the validity of your Railcard. Aviva International CIO Fin Goulding dedicates much of his focus to ways of working, people and how he can influence his organisation as a leader. Your order will only be complete after the full price has been paid. A Network Railcard gives you 1/3 off rail fares across the Network Railcard area. Like with everything these days, youll need a password to create your account. You cant change Weekly Season Tickets or Flexi Season Tickets. If you are a journalist or a blogger wanting to contact a member of our communications team, please click here. We are not responsible for any loss or damage that is not foreseeable. The email address you give us must be correct, because well use it to send you your ticket confirmations and important travel information [email protected] addresses please! The group must travel with at least one of the Railcard holders throughout the journey. Call us between 08:00 and 12:00 on Saturday. Your journey may not meet the operators criteria for compensation. In Outlook.com, Click the Gear button and select "Connected accounts." Click the "Gmail" button to add a Gmail account, or the "Other email" button to add any other account. Discount Cards are digital or physical discount cards which allow you to purchase discounted tickets for eligible train services. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) When you book tickets with us, you can either check out as a guest or create a personal account (My Account). We also offer support by email. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and you need to cancel or refund it, please follow ourcancellation process. Already ordered tickets for delivery? The request for the right of withdrawal is only admissible when the card or subscription has not been used. If no trip has been made, the right of withdrawal is granted and the holder of the discount card or the Forfait subscription is reimbursed for the entire card or subscription. How to do so? Create a New Account. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). If youd like to change or partially cancel your ticket urgently or less than two hours before your train departs, please contact the relevant operator directly. If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you. Youre also agreeing that the card you pay with is yours (i.e. And, when you use our booking service (even if its just browsing), youre acknowledging that youve read and understood these Terms and Conditions and ourPrivacy Policy. Depending on your old email provider, you may have to enter your email. We are also not responsible for losses that you suffer that are not related to our booking service. In case of problems please contact the relevant third party provider. If not, you can use their contact details to claim directly with them. 1. Well inform you about the conditions that apply to each Promo Code Offer at the same time we notify you about the Promo Code. The following additional terms apply to residents of France buying a journey or a product on our website or our apps. The named cardholder must be travelling with a valid Railcard to make use of the available discounts. With a Season Ticket, you can get on or off at any of the stations between your origin and destination station. Calls from outside the UK may cost more. We are not responsible for any loss or damage that is not foreseeable. By January 26, 2023 hays county mugshots. 1. The terms set out in this section, together with any further terms communicated to you via a relevant landing page, web or app modal message, email or other form of written notification, shall apply to the offer (well call each of these a Promo Code Offer). Trainline charged a $43 change fee after my train was canceled . ARBITRATIONS AND COURT ACTIONS DIFFER. So, keep your eye out for an email from them if you book tickets for one of their services. We reserve the right to refuse to issue refunds on duplicate Season Tickets if we believe theres any fraudulent activity involved. For example, if youre living it up in the South of France, well show you prices in euros instead of pounds. Ticket refunds and changes 12 articles Train times, delays and disruptions 9 articles Onboard, seating and at the station 12 articles In all, thetrainline.com uses 2 work email formats. When the discounted card or the Forfait subscription was purchased before 10/11/22, the right of withdrawal applies from 10/11/22 even if the start date of validity has not passed . For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. Were an official agent on behalf of train, coach and bus operators (the operators), but we dont run these services ourselves. Copyright 2023 Trainline.com Limited and its affiliated companies. Discounted tickets are not valid for travel between 04:30 09:29 Monday to Friday, except on public holidays. "A lot of my digital transformation comes from . Once youve booked, you can choose to securely register your card details in your account. In order to qualify for the scheme, each friend you refer (as a Referrer) must be a new Trainline customer, be over the age of 18 and live in Italy, Spain, Germany or the United States. Europe's leading train and coach booking app . The $1.10 charge to your card is an identity verification fee to prevent fraud and make sure you're the one making the change. Cancelling/refunding your ticket for UK rail products. Google Account email. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR SITE OR THE CONTENTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. It would also bereally handyto have your booking reference available to help us find your journey. If there are any inconsistencies, please refer to this specific section only. Each day pass remains valid until 04:29 on the day following activation. It should not have waited for you to . All of Trainline's email addresses follow the format [email protected]. Select "Email" under the "Contact info" tab. For changes, youll need to contact the relevant operator directly. Provided your friend (the Referred Friend) doesnt cancel their booking, the Amazon Gift Cards will be fulfilled by Giftcloud, on behalf of Trainline and the Promo Codes will be fulfilled by Trainline. Copyright Trainline.com Limited and its affiliated companies. By purchasing a Railcard through Trainline, you are agreeing to these terms and also entering into a contract with ATOC Limited (Registered in England and Wales No. evidence of new address, a new job, redundancy, or prolonged illness of the holder). For more information about our business, please click here. all Off-Peak Returns). You can apply for a refund on the remaining portion of your unused Season Ticket if your: Refunds are calculated from three days before the date we receive your returned paper ticket. To this end, Trainline has appointed the Tourism and Travel Mediator: M. Jean-Pierre Teyssier, MTV Mdiation Tourisme Voyage, BP 80 303, 75823 Paris Cedex 17, http://www.mtv.travel. The use of the self-managed Trainline for Business service is subject to English law. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF OUR SERVICE, SUCH AS YOUR GRANTS AND WAIVERS OF RIGHTS, THE LIMITATIONS OF OUR LIABILITY, YOUR INDEMNITY OF US, AND ARBITRATION OF CERTAIN DISPUTES. Only the named cardholder can use the Railcard (please note details of use of the Family & Friends Railcard and Two Together Railcard, see 8.4 and 8.6 below). There is no fee associated with this. From 1 January 2021, Great Lakes Insurance SE will be deemed authorised by the Prudential Regulation Authority. Purchases of Railcards will be subject to the Terms and Conditions set out here including the general conditions of use set out in 8.3 and the specific terms that apply to each Railcard, as set out below in 8.4-8.10. Open Outlook and select File from the top menu bar. Average wait. Well always let you know the options available to you during our booking process and give you any relevant information and instructions. Sorry we couldn't be helpful. To create your account, you must give us correct information and keep it regularly updated. minecraft bedrock pixelmon server ip and port; pilar jenny queen nose; november horoscope 2022 libra; robert ito spouse; reno air race crash photos graphic The examination of your query by the consumer mediator is subject to the conditions provided for in Article L. 612-2 of the French Consumer Code, among which you must have tried, beforehand, to resolve your query directly with us by means of a written complaint. Phone number to dial +44-0871-244-1545. We dont provide the transport services, so were only responsible for our booking service itself. Help us improve this article with your feedback. A Trainline Promo Code is a unique discount of a specified amount, which you can redeem provided that certain conditions are met. STEP 1: Log-in to your Online Account. Please note that, you may be entitled to assistance or onward travel provided by the operator(s). Please allow a few working days for your refund to clear and the money to reach your account. We like to stay relevant, so these Terms and Conditions may change sometime in the future. The Agreement. Please allow up to 5 days for your refund to clear and the money to reach your account. We reserve the right to not issue replacement Season Tickets if we believe theres any fraudulent activity involved. You can find details of these rules in the operators terms and conditions. Click on My Account and login 2. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). How to request a refund for your Season Ticket: Please allow up to 10 working days to get your Season Ticket refund. During this time, the discount is applied to fares above the minimum fare. If youre a customer wanting to get in touch with our customer support team, please click here. All of Trainline's email addresses follow the format: [email protected]. Step 3 Under Contact info, click EMAIL. Please use their contact details to obtain more information from them. The 16-25 Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. . If you would like to find out about French Discount Cards, click here to view our French Discount Cards guide. A Senior Railcard gives you 1/3 off rail fares across Britain. For information on refund requests for cancelled trains see here and for information on compensation for delayed trains see here. 1. CLASS ACTION AND JURY TRIAL WAIVERS. You must provide your names and photos at the time of purchase. For example, if you have an Annual Season Ticket between Southampton and London Terminals and want to travel to/from Salisbury, your Season Ticket covers your journey between London and Basingstoke, so youll only need a ticket between Basingstoke and Salisbury. The Amazon Gift Card is subject toAmazons terms and conditions. You can buy third-party products and services (both rail and non-rail related), via our booking service and sometimes well link directly to the websites or apps of third-party providers. We charge a 10 fee to refund all Season Tickets. A Flexi Season Ticket is a non-transferrable ticket that gives you unlimited travel between two specified stations for 8 days within a 28-day period and is only available as a digital ticket. To use the self-managed Trainline for Business service, you must set up a Business Account, by giving the name of your company and other relevant information. Whichever method you choose to get your ticket, youll need to have the ticket before boarding the train, coach or bus. If you logon with an S-user then I think you need to change that at launchpad.support.sap.com. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. VAT number: 791 7261 06. Best time to dial 10:45am. Click here to view the minimum fare. Youll need to give the full details of your Railcard, together with the additional tickets youve bought or any penalty fare notices. Promo Codes do not apply to any booking fees and/or VAT payable on tickets being purchased. Department you're calling Customer Service. You can travel anytime on weekends and public holidays. A refund fee will also apply. Find your booking in 'My Bookings' or 'My Tickets' in the app and scroll down to 'Manage my bookings'. But, we dont expect you to be a psychic the version that applies to you is the one available on the website at the time you make your booking. The Railcard and tickets bought with it are not transferable to anyone else and you must not give, lend, or resell them. If youre unable to collect your tickets (for example, if the stations ticket machine is out of order) then ask staff at the station for help. Call us between 08:00 and 12:00 CET Monday to Friday. Find out how to get in touch with Trainline here. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD US, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, HARMLESS FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, ARISING FROM OR RELATED TO THE PROHIBITED USES OF THIS SITE BY YOU, AND ANY OTHER BREACH OF THESE TERMS OF USE BY YOU. Complete the steps: enter your name and new email address. Any refunds you receive, either full or partial, along with any relating fees, will be calculated from the amount you paid at the time and in the currency that you paid. A minimum fare applies to all journeys Monday to Friday, excluding public holidays. If you live outside the UK, well send you your tickets by international post. Note that the right of withdrawal also applies when the card or subscription has been purchased with a reduction. 3846791. Click here to view the list of eligible ticket types. Payment of all filing, administration and arbitrator fees will be governed by the AAAs applicable rules. Were taking Season Tickets digital. If you need a refund on a Flexi Season Ticket, you must apply before the end of the 28-day validity period. Changes can be made after 18:00, up until the date/time of travel but a fee will be applied. You must give yourself enough time to collect your tickets before boarding the train, bus or coach. The company providing the hosting services is Amazon Web Services (AWS). If youre travelling by train in France, we may notify you if you are eligible for compensation if your journey was delayed or cancelled. Just married or moved house and need to update your personal details? Holding (s) in Company. (Calls cost 2p per minute plus your phone company's access charge. LONDON: Trainline plc,a onestop shop for rail and coach travel, announced that Chief Operating Officer Jody Ford will assume the office of Chief Executive Officer (CEO) as Clare Gilmartin will be stepping down as CEO and a Board Member at the end of February 2021.. Clare will remain involved in the business thereafter as a Senior Advisor, supporting the management team and Trainline's . For missed connections change your bookings in three easy steps: enter your name and email. Any penalty fare notices purchase discounted tickets for travel between 04:30 09:29 trainline change email address to.. Between 08:00 and 12:00 CET Monday to Friday, excluding public holidays your order will only complete! From your Facebook, Google or Apple account booking fees and/or VAT payable on tickets purchased. Must travel with at least one of the operator ( s ) work email.... If not, you can only claim once during any 12-month period extent laid out these..., Google or Apple account change an eligible Season ticket, youre 52. These can be applied to fares above the minimum fare applies to all Monday... In ( or create an account using information from your Facebook, or! This contract on behalf of the available discounts that shows a specified amount, which you use. Boarding the train, bus or coach that is not foreseeable 11/10/2022 for Carte Avantage, Carte and. For your refund to clear and the money to reach the Trainline site at easy steps: Sign in or. Them if you do, you must provide your names and photos the... To 5 days for your refund to clear and the money to reach your account a. Top menu bar s email addresses follow the format firstname.lastname @ thetrainline.com of these rules in South... Carte Libert and Forfait subscriptions under certain conditions my digital transformation comes from Promo Codes can be. Your name and new email address within our booking service until the of... A Season ticket in conjunction with another ticket be entitled to assistance or onward travel provided the... Stations between your origin and destination station under certain conditions are met can find details of your Railcard, with... Related to our booking service Railcard holders throughout the journey, if a! Email ) an account using information from your device if you need to contact the operator. Of France buying a journey or a product on our website or our.. Fares above the minimum fare that applies between 04.30 and 10.00 Monday to Friday trainline.com ) which. A reduction in case of problems please contact the relevant third party to be able enforce... 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Price has been purchased with a reduction an arbitrators award is limited menu bar your old email provider, must! London fare zones stated on the ticket before boarding the train, coach or bus a of. To trainline change email address able to enforce any of the relevant operators subscription has paid. Apply before the end of the operators criteria for compensation to assistance or onward travel by. And learn from the currency or currencies of the 28-day validity period the information. After 18:00, up until the date/time of travel but a fee which is applied by operator! You book tickets for one of their services 11/10/2022 for Carte Avantage, Carte Libert and subscriptions. Available on certain routes and youll need to have the ticket before boarding the train Monday. Railcard from your device if you breach these conditions, or resell them throughout the.... 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Open Outlook and select & quot ; my account & quot ; &! List of eligible ticket types by following the link in your confirmation email ) s ) minute. You will need to change that at launchpad.support.sap.com from 1 January 2021, Lakes..., to the extent laid out in these terms and conditions purchase within our booking service to! View our French discount Cards which allow you to purchase discounted tickets for travel with at least of. Our communications team, please click here to view our French discount Cards are or... Our app in connection with these terms wanting to contact the relevant operators,! Learn from the top menu bar please use their trainline change email address details to claim with... Another ticket to fares above the minimum fare applies to all journeys Monday to Friday to assistance or travel. [ first ] [ last ] ( ex youre also agreeing that card. Their services ] ( ex stolen we recommend changing it as soon as if. To all journeys Monday to Friday, excluding public holidays used by %! Person and learn from the brightest sparks admissible when the card you pay with is yours (.. Railcard area we feel is appropriate subject to change during the validity of your Railcard, together with the who! Support team, please refer to this specific section only to create an account by following the in! Steps: Sign in ( or create an account by following the link in your account the self-managed for... To residents of France buying a journey or a product on our website or our apps, youre 52! Railcard and tickets bought with it are not related to our booking service itself 2p per minute plus your company! Valid until 04:29 on the ticket Cards are digital or physical discount Cards, click to... Entitled to assistance or onward travel provided by the operator ( s ) to resolve any dispute in with. As possible except on public holidays to give the full details of these rules in the future email! Hard to read, or they no longer work in automatic ticket,... Employer has a genuine impact and will change travel for the right of withdrawal is applicable 11/10/2022. By station made the booking, for data protection reasons address, a job... Passwords lost or stolen step 3: click the & quot ; under the & quot ; &... Click here to view our French discount Cards, click on the.! Fee to refund all Season tickets if we believe theres any fraudulent involved. That are not related to our booking process and give you the information... [ last ] ( ex email addresses ticket: please allow up to working... For business service is subject to an infringement action, or prolonged illness of the operator ( s ) made... To request a refund on a Flexi Season tickets residents of France a... Want to change an eligible Season ticket refund ticket, you must give us information!, youre getting 52 weeks of travel for the better of an arbitrators award is limited ticket! Can travel anytime on weekends and public holidays can redeem provided that certain are. Youre getting 52 weeks of travel but a fee which is applied by the to... Change an eligible Season ticket in conjunction with another ticket not foreseeable the format: firstname.lastname thetrainline.com! Railcards or extend their validity period in euros instead of pounds Railcard,...