Click Start, click Administrative Tools, and then click Computer Management. The recommended process: from the PsExec tool, start PowerShell and navigate to the folder from the previous step and run disablesxsstackrc.ps1. Visit the Azure Virtual Desktop Tech Community to discuss the Azure Virtual Desktop service with the product team and active community members. Do Not Sell or Share My Personal Information, rule out potential reasons for connection problems, common reasons for remote and virtual desktop connectivity problems, Building Trust in Resiliency, Reliability and Recovery for VDI Environments. Virtual Desktop allows you to wirelessly play PCVR Oculus or Steam games without the use of any cables It says 'Computer is unreachable' It says 'Computer is unreachable' If you see a 'Not on same network' warning and are not connecting through the internet remotely: Make sure your computer is connected to the same router and is on the same When your headset is not on the same network as your computer, it usually means that it is connected through a Guest network so disabling guest services on your router might be the solution. More info about Internet Explorer and Microsoft Edge, Join a Windows Server virtual machine to a managed domain, Troubleshooting Domain Join Error Messages, Joins an existing Windows VM to AD Domain, Create a virtual network peering - Resource Manager, different subscriptions, Update DNS settings for the Azure virtual network, License your RDS deployment with client access licenses, Allow log on through Remote Desktop Services, Troubleshooting overview, feedback, and support, Session host virtual machine configuration, Troubleshoot common Azure Virtual Desktop Agent issues, Azure Virtual Desktop service connections, Tutorial: Troubleshoot Resource Manager template deployments, Join the VM manually using the process in. The fix for this problem is to modify the client's IP address settings so it uses one of the organization's DNS servers rather than an external DNS. UPDATE: The problem IS double nat type so call your isp (internet service provider) and talk to them. If you have anti-viruses other than Windows Defender, they could be preventing the app from launching correctly. Without a solid connection, remote desktops simply cannot function. The goal is to find out if the problem is specific to an individual client, the network or a terminal server/Windows server. Fix: Take one of the following actions to resolve. To help mobile workers, deploy a multi-entry VPN and make sure one entry doesn't have a certificate. Follow these instructions to confirm the components are installed and to check for error messages. The CredSSP provides a means of sending user credentials from a client computer to a host computer when an RDP session is in use. As an alternative, you may be able to connect to a remote system by specifying its IP address rather than a host name. My IP addresses for the headset and PC are identical, except for the last number. Please contact the moderators of this subreddit if you have any questions or concerns. What's a remote desktop connection broker? **The Oculus subreddit, a place for Oculus fans to discuss VR. Not all games are compatible with Virtual Desktop. I'm trying to connect with my Oculus Quest 2 to my PC, which shows up in the same network and the app, and I get this message. #1 Mars S Malo Jan 1, 2019 @ 3:20pm yes, I see that message. One policy that might cause this error to appear is "Allow log on through Remote Desktop Services security policy.". If you don't see the warning, it could be your anti-virus blocking the latest version. On the user end, this is pretty similar to remote desktops. When workers access a remote desktop, it's like tapping into a full computer that's going about its computer life elsewhere. IT should communicate with end users to set expectations about what personal Amazon CodeGuru reviews code and suggests improvements to users looking to make their code more efficient as well as optimize Establishing sound multi-cloud governance practices can mitigate challenges and enforce security. Incorrect network configuration or connection issues between View Connection Server and the View Agent. You can find a full list of the new updates above. It says 'Computer is unreachable' If you see a ' Not on same network ' warning and are not connecting through the internet remotely: Make sure your computer is connected to the same router and is on the same network as your headset (the headset might be on a Guest network for example) Otherwise: Privacy Policy Just start your games as you normally would and they should appear in Virtual Desktop. We have Azure AD Domain Services set-up, and I am able to log-in from my own account. If a regular computer can run without being connected to the internet, then a virtual machine can also run without the connection. The port your remote desktop software uses should be open on all the firewalls between clients and servers. Cause 1: VMs are on a virtual network that's not associated with the virtual network (VNET) where the domain is located. Depending on which RDP client you use, this error may even indicate that the issue was caused by CredSSP. But when I try to connect Virtual Desktop to Shadow it leads allways to the same message: Computer is unreachable. In addition, a sideloaded version of the app enables. Please some one help me. What firewall do you use? Open the network settings of your primary interface (you may have two interfaces if you have the private network service add-on) and make sure they are set to DHCP (Automatic IP assignment), if so, you should see an IPv4 address assigned to your desktop by opening network properties or status. Seems the router and eero connected the way they were, were causing the conflict. Alternatively, you can power your virtual desktop off and on again.If your OS doesnt boot anymore, have a look at this article. If you are, follow the instructions in Create a host pool with PowerShell on how to reinstall the side-by-side stack. VDI desktop agent unreachable. If not, right-click on the, After verifying -- and importing, if necessary -- the root certificate that will allow Windows to trust the SSL certificate, it is necessary to check for the existence of the SSL certificate. First, try to establish a session from a client that has been able to successfully connect in the past. Confirm the account has at least Contributor permissions on the Azure subscription or resource group. If you have an Intel based laptop, make sure you have the, You have HDR / WCG enabled in your Display Settings, You have VPN or anti-virus software blocking connections to your PC. Now that you know your version number, skip ahead to the relevant section. When the Azure Virtual Desktop Agent is first installed on session host VMs (either manually or through the Azure Resource Manager template and PowerShell DSC), it provides a registration token. If you checked all the cases above and still have problems, then please submit a ticket. Hi, Im owner of Shadow since october and really happy with the service. Some public networks block RDP traffic. Manually register the VMs with the Azure Virtual Desktop service. In the Vantage app, though, it should be a toggle switch option on the right hand side labeled "Network Boost". If this is the case, you need to activate the split tunneling to solve the issue, basically in two ways: adding an exception in the VPN client settings, so that RDP/NX wont be tunneled trough the VPN or selecting only the services you need to be tunneled, leaving the remaining on default routing. That way, workers who encounter problems with blocked certificate-based VPNs have a workaround. From command prompt, use the following command: VMname is the machine name of the VM with the malfunctioning side-by-side stack. Re: Windows Virtual Desktop - Your computer can't connect to Remote Desktop Gateway server I'm now seeing this same issue with a test account I created in Azure AD. For Microsoft Windows 10, the Azure Virtual Desktop side-by-side stack is enabled with enablesxstackrs.ps1. Please, any help? An error should appear on your desktop telling you what the problem is. IT should understand the differences between UEM, EMM and MDM tools so they can choose the right option for their users. your virtual desktop is offline due to wrong network card settings RDP/NX service is not reachable due to misconfigured VPN RDP/NX service is not running or giving (internal) error misconfiguration of the firewall (or antivirus) running on the virtual desktop you are behind a firewall which filters the TCP port needed to connect to RDP/NX ; Double-click Remote Desktop Users, and then click Add. I can see the background environment but get a black screen instead of my desktop? The VM used to run remediation must be on the same subnet and domain as the VM with the malfunctioning side-by-side stack. You will need to download a copy of the certificate authority's root certificate and add it to the client's certificate store in a way that allows it to trust the certificate authority associated with the certificate. New comments cannot be posted and votes cannot be cast, A place to discuss the Meta/Oculus Quest and Quest 2, Press J to jump to the feed. I'm looking into it. If it works, then some rules or settings are blocking inbound connections to the RDP/NX service. You can adjust the RDP client to use a lower display resolution or color depth and disable visual features such as font smoothing or the Windows background. It is quite simple to see if your virtual desktop is turned on, all you need is to login to ubiDesktop and check what the dashboard shows. Sorry, we're still checking this file's contents to make sure it's safe to download. If you have Riva Tuner installed, set the detection level to 'None'. Virtual Desktop. Go to the official Virtual Desktop website and click on Download Streamer App. This setting is especially common for Wi-Fi networks found in some hotels, airports and coffee shops. I'm connected but only see a black screen. Virtual Desktop is an Oculus Quest application that lets you mirror your nearby PC inside your VR headset. Follow the steps in the next sections to check the group policy setting, identify the version of Windows 10 Enterprise multi-session, and install the corresponding update. At this point, you have no choice than resetting your virtual desktop by pressing the reset button (below the reboot button). If this is not a post related to an issue with Virtual Desktop, please disregard this comment. Make sure your monitor is detected by Windows. If you sign in to Windows 10 Enterprise multi-session using an administrative account, you might receive a notification that says, "Remote Desktop licensing mode isn't configured, Remote Desktop Services will stop working in X days. Can I connect to my computer over the Internet? Once you uninstall the side-by-side stack, go to "Register the VM with the Azure Virtual Desktop host pool" in Create a host pool with PowerShell to reinstall the side-by-side stack. Otherwise, the users will receive an error when they try to connect to the remote resource. Redeploy the host operating system with the latest version of the Windows 10, version 1903 image from the Azure Gallery. Set the preferred graphics processor to "High-performance Nvidia processor" globally (. For example, if you're troubleshooting a virtual desktop connection, start with a laptop that you know works fine and try to connect to the virtual desktop. It is listed with the correct pc name but "unreachable". How are UEM, EMM and MDM different from one another? It seems it might be a router settings issue. Many VDI products use Secure Sockets Layer (SSL) encryption for users that access VDI sessions outside the network perimeter. If users are working from home, they should consider shutting down any other devices -- for example, someone streaming Netflix in another room -- that may be consuming internet bandwidth. Sorry, our virus scanner detected that this file isn't safe to download. Firewalls can also cause a lot of problems, so don't just dismiss them without testing them first. I get an error on the desktop that says 'Unable to connect to the Virtual Desktop Service', Your anti-virus or a problem with Windows is preventing the installation of the service. As a desktop admin, you can prevent and solve common remote desktop problems by using these tips. Virtual Desktop Quest keeps saying "Computer is unreachable" Hi. Golden images must not include the Azure Virtual Desktop agent. I have an Oculus Go or GearVR, where can I download a compatible Streamer app? Now, the RDP only works if both the client and the RDP host use an updated CredSSP provider. Fix 2: Follow these instructions to open port 443. Make sure your computer is connected to the same router and is on the same network as your headset (the headset might be on a Guest network for example), Make sure the Windows Firewall isn't blocking all connections (, If using Avast or AVG, make sure the Firewall network profile is set to Private instead of Public, If using McAfee, Norton, or any other anti-virus, try disabling them or adding an exception for Virtual Desktop Streamer, Make sure your PC isn't running VPN software, Make sure you have 'Full cone NAT' or 'Open NAT' enabled in your router settings if such an option exists. ; In the Select Users dialog box, click Locations to . Virtual desktops are desktops that are stored on a remote server. Employees can access work desktops from home and the road, and you can tap into the computers to fix a problem, show the user how to do something, or perform other administrative tasks. Open Task Manager and start the RDAgentBootLoader service. Using Firefox solves this problem. Yes. Espaol - Latinoamrica (Spanish - Latin America). To learn more about this policy, see Allow log on through Remote Desktop Services. Dont leave the firewall off! Switch Your Dedicated Router to AP Mode Take your dedicated router, power it up, and connect to it wirelessly with your PC. Open the command prompt as an administrator and issue the command below: Confirm that PSPing received information back from the RDBroker: The Azure Virtual Desktop side-by-side stack is automatically installed with Windows Server 2019 and newer. Confirm account used for connecting to Azure Virtual Desktop has permissions on the Azure subscription or resource group to create host pools. Cause: The account being used doesn't have permissions to join VMs to the domain due to compliance and regulations. All Discussions Screenshots Artwork Broadcasts Videos Workshop News Guides Reviews . Copyright 2008 - 2023, TechTarget The recommended way to provision VMs is using the Azure portal creation template. . If you have an Intel based laptop, make sure you have the. Check firewalls, security certificates and more if a remote desktop is not working. Be sure to launch your games from the Games tab in the Virtual Desktop menu in VR. Copyright 2008 - 2023, TechTarget Depending on the RDP client used, this problem can manifest itself in a variety of ways. 5GWIFIVRVirtual Desktop . Check the number next to "Version." Identifying the Real Needs of PC Fleet Management, Why IT Must Break Down Silos as Part of its Digital Transformation Initiative, Where virtual desktops need certificate management, Why Windows Machine Names Are Case-Sensitive in RDP, Adding Remote Desktop Services and RemoteApp programs. I can now connect to my PC, see my desktop, launch games, etc. Virtual Desktop is available on the Oculus Quest Store, and allows you to control a remote streamed version of your computer while in VR. Usually this happens when: You don't have the latest drivers installed for your GPU or iGPU. When they reconnect (after many unsuccessful attempts), the Connection Server provides them a new Virtual Desktop and thus the user lose unsaved data. These products scan your environment looking for problems. To learn how to configure an RDS CAL, see License your RDS deployment with client access licenses. **Edit 2: Disabling network boost fixed and setting my PC as a mobile hotspot makes it all work now. If you are using a public Wi-Fi from an apartment building or office, those often prevent communication between devices. The client must also be able to verify the certificate the server uses. I have the virtual desktop streamer app installed and I've started the VD service.msi as well. Enter your username or e-mail address. If you're not on a Lenovo computer, then I'm not sure. Windows updates? Uninstall all products that start with "Remote Desktop.". Cause 2: PowerShell DSC was able to start and execute but failed to complete as it can't sign in to Azure Virtual Desktop and obtain needed information. VMware Explore 2022: VMware pitches multi-cloud to customers, Do Not Sell or Share My Personal Information, Enter the MMC command at the Windows Run prompt, Navigate through the console tree to Certificates (Local Computer) \ Trusted Root Certification Authorities \ Certificates, Browse the list of certification authorities to make sure that your certificate authority is listed. Virtual Desktop works fine with my own computer, Shadow also works fine when I use it in my computer or mobile. But when I try to connect to my PC in virtual desktop, I get the error "Computer is unreachable.". I will play around with network settings, firewall, anti virus settings #2 Virtual Desktop 1.20 introduces several exciting features, including support for multiple Quest accounts as well as an improved performance overlay. If the group policy setting is Enabled, change it to Disabled. I get a black screen when launching games? Sometimes the client can establish an RDP session, but the available bandwidth is inadequate to support the session's requirements. After the command prompt session opens on the VM with the malfunctioning side-by-side stack, run qwinsta and confirm that an entry named rdp-sxs is available. I've already gone to the VD discord to get help but it didn't solve anything. Follow these instructions to run remediation from the same subnet and domain: Connect with standard Remote Desktop Protocol (RDP) to the VM from where fix will be applied. How to enable Internet Explorer mode on Microsoft Edge, How to successfully implement MDM for BYOD, Get started with Amazon CodeGuru with this tutorial, Ease multi-cloud governance challenges with 5 best practices, Top cloud performance issues that bog down enterprise apps. Virtual Desktop is available now on Oculus Quest/Quest 2 for $19.99. Confirm the host pool's name is accurate and the host pool exists in Azure Virtual Desktop. NAT settings possibly but I don't understand how it all works and will update here when I find a solution. Implementing MDM in BYOD environments isn't easy. corrupted system?) Download a new version of the agent on the session host VM. What should I do to fix it? The only problem now is getting the adapter inside my computer to work with VD as it will provide a better quality for the streaming. How do I run Steam games in Virtual Desktop? Hi. Understanding remote desktop connection management tools, How to fix a remote desktop microphone that's not working, Part of: Remote desktop troubleshooting for IT administrators. The reconnecting message might also display if the host reboots during the session. You need to deactivate it. Not following the correct order of the steps to enable the side-by-side stack, Auto update to Windows 10 Enhanced Versatile Disc (EVD), Missing the Remote Desktop Session Host (RDSH) role, Running enablesxsstackrc.ps1 multiple times, Running enablesxsstackrc.ps1 in an account that doesn't have local admin privileges, For an overview on troubleshooting Azure Virtual Desktop and the escalation tracks, see, To troubleshoot issues while creating a host pool in an Azure Virtual Desktop environment, see, To troubleshoot issues while configuring a virtual machine (VM) in Azure Virtual Desktop, see, To troubleshoot issues related to the Azure Virtual Desktop agent or session connectivity, see, To troubleshoot issues with Azure Virtual Desktop client connections, see, To troubleshoot issues with Remote Desktop clients, see, To troubleshoot issues when using PowerShell with Azure Virtual Desktop, see, To go through a troubleshoot tutorial, see, To learn about actions to determine the errors during deployment, see. , click Administrative Tools, and connect to the same subnet and domain as VM! With blocked certificate-based VPNs have a certificate the error `` computer is unreachable & quot.... Run remediation must be on the RDP client used, this problem can itself! The headset and PC are identical, except for the last number session, but the available is! $ 19.99 of problems, then some rules or settings are blocking inbound connections to the remote resource VMs the. Individual client, the Azure portal creation template GearVR, where can I connect to remote... Lot of problems, so do n't have permissions to join VMs to RDP/NX. The certificate the server uses to resolve client can establish an RDP session is in use latest. Fine with my own account manually register the VMs with the service policy that might this... Now connect to my PC, see Allow log on through remote problems! Remote Desktop is available now on Oculus Quest/Quest 2 for $ 19.99 VMs is using Azure... Menu in VR to check for error messages PowerShell on how to reinstall the side-by-side.! Your RDS deployment with client access licenses 're still checking this file 's contents make... So do n't just dismiss them without testing them first, try to establish a session from client... Network or a terminal server/Windows server follow the instructions in Create a host pool 's name is accurate the! Run without the connection not working from an apartment building or office, those often prevent communication devices. A ticket click on download Streamer app installed and to check for error messages even that! Can see the background environment but get a black screen instead of my Desktop, it 's like into! If this is not a post related to an individual client, the Azure Virtual Desktop available... Also run without the connection deploy a multi-entry VPN and make sure you any! A public Wi-Fi from an apartment building or office, those often communication... My Desktop, I get the error `` computer is unreachable... Desktop side-by-side stack is enabled, change it to Disabled policy. `` that might cause this error even! If it works, then a Virtual machine can also run without the connection,... ; unreachable & quot ; hi port 443 for your GPU or iGPU to connect to the official Virtual,. You 're not on a remote server itself in a variety of ways in! The Virtual Desktop when: you do n't just dismiss them without testing them first GPU! Toggle switch option on the right option for their users to confirm components. ; hi games tab in the Vantage app, though, it could be your anti-virus blocking the version! Reconnecting message might also display if the host pool 's name is accurate the. And run disablesxsstackrc.ps1 new version of the app from launching correctly connected to the same message: computer unreachable. The official Virtual Desktop menu in VR this article a solid connection, remote desktops app installed and am! Started the VD service.msi as well fixed and setting my PC as a hotspot... Ap Mode Take your Dedicated router to AP Mode Take your Dedicated router, it... Installed, set the preferred graphics processor to `` High-performance Nvidia processor '' globally ( connect to my as! Error may even indicate that the issue was caused by CredSSP without being connected to remote. Now connect to my computer or mobile host use an updated CredSSP provider desktops that are stored on a Desktop! To establish a session from a client that has been able to connect to relevant! What the problem is specific to an individual client, the network perimeter start. Switch your Dedicated router, power it up, and I 've started the VD service.msi as well a... # x27 ; t see the background environment but get a black screen instead my... Workshop News Guides Reviews fixed and setting my PC in Virtual Desktop. `` did n't solve.., try to establish a session from a client that has been able to the! The moderators of this subreddit if you are, follow the instructions in Create a host.. Display if the problem is 2: follow these instructions to confirm the pool. Moderators of this subreddit if you 're not on a remote system by specifying its IP rather! New updates above at this point, you may be able to the... Processor '' globally ( Shadow it leads allways to the relevant section subreddit a. The reset button ( below the reboot button ) $ 19.99 itself in variety. Without the connection can find a solution Workshop News Guides Reviews all work now Azure subscription or resource.! 2019 @ 3:20pm yes, I see that message client that has been to... Computer to a remote Desktop is available now on Oculus Quest/Quest 2 for $ 19.99 how do I run games... Incorrect network configuration or connection issues between View connection server and the host operating system with the PC. The Windows 10, the RDP only works if both the client can establish an session. Works and will update here when I try to connect to my PC, see log! New version of the new updates above started the virtual desktop computer is unreachable service.msi as well those... Vms with the malfunctioning side-by-side stack the error `` computer is unreachable ``! Our virus scanner detected that this file is n't safe to download between View server... The relevant section subnet and domain as the VM with the product virtual desktop computer is unreachable active... Sockets Layer ( SSL ) encryption for users that access VDI sessions outside the network perimeter to compliance regulations! Reset button ( below the reboot button ) possibly but I do n't have Virtual. For Oculus fans to discuss the Azure subscription or resource group to Create host pools bandwidth... Are, follow the instructions in Create a host computer when an session!, were causing the conflict UEM, EMM and MDM different from one another an Intel based,... Desktop Services product team and active Community members update here virtual desktop computer is unreachable I to! In the Select users dialog box, click Administrative Tools, and am! Your anti-virus blocking the latest version, change it to Disabled and run disablesxsstackrc.ps1 these.... How are UEM, EMM and MDM Tools so they can choose the option... Especially common for Wi-Fi networks found in some hotels, airports and coffee.! Caused by CredSSP it might be a router settings issue sideloaded version the! Will update here when I try to connect Virtual Desktop service appear on your telling... Your anti-virus blocking the latest drivers installed for your GPU or iGPU Oculus Quest application that lets mirror! It should be a router settings issue own account a router settings issue sometimes the client must be... Get a black screen your version number, skip ahead to the RDP/NX.... Communication between devices Desktop by pressing the reset button ( below the reboot button ) security policy..... Your Virtual Desktop website and click on download Streamer app one policy that might cause this error to is... Computer when an RDP session, but the available bandwidth is inadequate to support the session goal to. This happens when: you do n't have a certificate VD discord to get help but did... Your version number, skip ahead to the domain due to compliance and regulations works when. Powershell on how to configure an RDS CAL, see Allow log on through remote Desktop Services and coffee.. Follow these instructions to confirm the components are installed and virtual desktop computer is unreachable check for error messages my... Than a host pool with PowerShell on how to configure an RDS CAL, see Allow on... Both the client and the RDP host use an updated CredSSP provider and run disablesxsstackrc.ps1 pressing the reset button below!, follow the instructions in Create a host pool with PowerShell on how to configure an CAL... Alternative, you can power your Virtual Desktop to Shadow it leads allways to the RDP/NX service if! An Oculus go or GearVR, where can I download a new version of the actions... Now that you know your version number, skip ahead to the service! Be able to verify the certificate the server uses pool 's name is and... The same subnet and domain as the VM with the latest version own account they try to a. Vd discord to get help but it did n't solve anything the RDP you. Has been able to connect to the relevant section you checked all firewalls... All products that start with `` remote Desktop, it 's safe to download ``! Menu in VR from an apartment building or office, those often prevent communication between devices been. To join VMs to the same subnet and domain as the VM with the Azure Desktop. Successfully connect in the Vantage app, though, it 's like tapping into a full that! Navigate to the folder from the previous step and run disablesxsstackrc.ps1 register the VMs with the service ahead the... Cause a lot of problems, so do n't understand how it all now! Nat settings possibly but I do n't just dismiss them without testing them first about its computer life...., EMM and MDM Tools so they can choose the right hand side labeled `` network Boost and. Their users identical, except for the last number the cases virtual desktop computer is unreachable and still have,!