Entered all of the details and accepted the terms and got a confirmation screen that I took a screenshot of. What Issues Can I Expect When Requesting a Refund from British Airways? British . You can do so by dialing +1-877-767-7970. We have helped over 300,000 people with their problems. Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently. It was so frustrating to deal with BA and impossible to reach them over the phone. I havent had any dealings with Delta so I cant really comment other than to say that youre covered by the DoT rules and EU law so if Delta canceled your flights youre entitled to a 100% refund and Delta has no legal right to refuse you this. You can do so by dialing +1-877-767-7970. Some have even received vouchers without ever specifically requesting them. 2. Apologies, a correction to my post above. Will update once I get my refund. Then it gets stuck (for hours) on a screen that says: We are refunding your ticket(s) which may take up to 2 minutes. Its an international flight flying into London and returning from Florence. Have you tried the link that I added in at the beginning of the workaround section? With a little messing around with JavaScript, its possible to force the British Airways website to offer up the option of a cash refund (rather than a travel voucher) for bookings/flights that the airline has canceled. Full details are available on ba.com This guidance may be amended by the airline at anytime. Our flight due April 8 was canceled on March 18. . Surely this constitutes a misleading statement and deliberate deception. But you can always opt for a refund from British Airwaysif you find the new flight unsuitable or inconvenient. I went through this process as soon as my flight was cancelled and it worked perfectly. Can I change my BA voucher for a full refund? The situation is changing pretty quickly, though: airlines dont want you to get refunds right [], I went through the process, it kind of worked but same as Aarons respond frm 5th April. She took all my details and said she will escalate my request. We will automatically rebook you to the next available BritishAirways flight. Privacy Policy: Link to our full privacy policy, Traveling For Miles - Miles & Points From Both Sides Of The Pond. Show all | Hide all show Types of refunds British Airways passengers have told the BBC that they have been refused cash refunds for cancelled flights. Instead, it accuses her of missing her flight. Any advice on this please ??? Jennie Barber was awarded a full refund of 2,523.42 to cover the . Thats both strange and newhave you had any kind of follow-up email from BA? You can file the claim by completing the form on the website. Heres hoping more people complain official ly about BA so some king of action can be taken. Fortunately for us, there are some technically savvy people who read miles and points blogs and a Head For Points reader (Antonio) has provided us with a workaround which forces the British Airways website to offer a refund option where a flight has been canceled by the airline. I am using same Ref number they provided on ticket, and my last name as well BUT still same error message. If you would like to email the customer relations department directly, their email address is: [emailprotected]. Thats great news! . Im sorry to hear youre still unhappy with how weve dealt with your refund request. Anyway, I called back using the executive gold club number as advised by Ziggy on another page (0800 123 111) selected the last option each time. Ms Anderson, from Irvine in Ayrshire, had been due to fly from Glasgow to London to. There were no queries, no attempts to sell me on the voucher scheme. Thank you for your email. When I go through I told them that I had applied for a refund online just before the site was changed to prevent it but I had been issued a voucher. If you have a Future Travel Voucher and still wish to use it as payment for a flight, you can still contact BA to do so until it processes your refund. This is a very simple workaround so thank you so much for sharing it but it really shouldnt be necessary to go to these lengths to get what we are legally entitled to! Do NOT select Option 1, Refund Enquiries; this leads to a dead end. Ive found it easier for me to cancel my reservation following partially your excelent guide. Also, Ive heard that some people are being asked to pay an admin fee (35!) Refunds will be processed by BA in date order. BA IS THE WORST AIRLINE/NATIONAL CARRIER OUT THERE. Thank you Elias! If you wish to apply for a voucher to travel at a later date, please go to Manage My Booking. Does it work it you booked through a travel agent, (who is unresponsive right now). British Airways, like any other airline, will try to offer any other solution before accepting to give you a full refund. Hope you have a lovely day ahead! How long does that usually take to come through ? How much more do they need? and rely on DoNotPays assistance anytime you want to: Protect yourself from stalking and harassment, Contact customer service reps fast and stress-free, Unsubscribe from unwanted and unused memberships, Set up a DMV appointment in a matter of minutes, Request refunds for delayed or canceled flights, Sign up for free trial periods without the risk of being charged, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? I got this from https://www.headforpoints.com/2020/03/19/how-to-trigger-an-online-avios-flight-refund-using-google-chrome/. Subscribe to Elliott Confidential, our email newsletter. They just said your request for cancel and refund has been sent , just wait the email confirmation, but I havent got the email confirmation yet till this afternoon. A few thousand dollars at stake. Brilliant, it seemed to go through, will wait and see. So now I cant get my money back and Im stuck with a voucher I cant even use. Instead, they made it look like a very easy, fair and straight forward process to just request and use a voucher rather than asking the airline for a refund during a time where almost all carriers experienced a cash crunch. BA even not allowing me to manage my booking. How Long does it take to send confirmation email after I see below message submitting the request? For one, the article contradicts itself when it says that BA refused to offer the plaintiff a cash refund but then in another paragraph, it says that she herself requested one of these ominous vouchers from the airline. She was extremely helpful, used my voucher to book a flight in September and organised the cash and Avios refund for my cancelled June/July flight. British Airways and EasyJet are both refusing to refund unused vouchers for flights that were cancelled during the pandemic, according to Which ?. He also publishes theElliott Report, a news site for consumers, andElliott Confidential, a critically acclaimed newsletter about customer service. On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. Have your flight details prepared because you will be asked to provide them. Eva. Can I ask at what time did you call? BRITISH AIRWAYS. However, I have yet to receive the BA confirmation email, so I am not sure if there is simply a delay from their side or if my request was sent to some black hole. I requested a refund on 3/14/20, and received the email stating We have received your information and are currently processing your refund., but as of 3/25/20 (11 days later), my credit card has not yet been credited. There is no way to get through British (we have been trying for 2 days now) and no email. Once you have accepted the voucher youre completely at the mercy of the airline even if you were entitled to a refund in the first placeand I cant see British Airways voluntarily swapping vouchers for cash at a time like this. Check out the latest information regarding COVID-19 and flying with British Airways. Like BAs change of policy on eVouchers issued after flights had been cancelled, this appears to pre-emptive move to avoid possible legal or regulatory action in response to claims that consumers have been treated unfairly. She confirmed my details, and then filled out a form on her end. This form can only be used to refund flights in the booking which have not been flown and for which the terms and conditions allow, and for all passengers in the booking. Open up the canceled reservation by using the "manage" tab at the top of the BA homepage and by inputting the booking reference and a passenger's last name. British Airways cant keep your money under any circumstances. A spokeswoman for British Airways said the company has issued more than three million refunds. Following the steps above if you have a cash booking that has not been canceled by BA will see you forfeit most of your cash. In a statement, a spokesperson for BA said: We were the first UK airline to offer customers the unprecedented flexibility to change their plans during the pandemic by providing them with vouchers for future travel.. In one event in the fall of 2019, nearly 100 flights were more than 45 minutes late due to a "technical issue." In spring of 2017, the airline cancelled more than 400 flights in one day over a busy holiday weekend. British Airways Is Now Issuing Some Refunds Within 24 Hours 6 Bonvoy Points/dollar at Marriott properties worldwide An annual free night certificate (worth 35,000 points) every account anniversary 15 elite night credits each calendar year Earn 1 elite night credit for every $5,000 spent No foreign transaction fees How To Force The British Airways Website To Offer A Cash Refund How Im Earning Virgin Atlantic Gold Status In Just 6 Weeks (I Think! Can it do that? They say that I made a choice and hard luck, Ive got to accept the voucher. Ill sit tight until they cancel the flights. Does this give a full refund or just taxes and fees? Thanks for letting me knownow lets hope the airline doesnt take weeks to process the refunds! Figures suggest EasyJet had . Thank you for contacting British Airways. I almost stopped at the screen where they wanted a valid email address! Also its TRUE, they scamming everyone. Does anyone have an email for them? So today after waiting 25 days I tried to call BA on the +442032500145 but there was no option to speak to a real person. Regarding Comments: Responses are not provided or commissioned by the bank advertiser. If your flight gets canceled, you can rebook it for free. You wont be eligible for a refund or rebooking if your connecting flight isnt operated by British Airways but another airline company. A woman who represented herself in court using 80-year-old contract legislation has beaten British Airways (BA) in a row over flight vouchers. Tried again at 19.14 and it worked email received. Select Accept to consent or Reject to decline non-essential cookies for this use. Many Future Travel Vouchers were automatically converted by BA into eVouchers which can be used online. The refund buttons didnt work. BA will e-mail passengers to advise of their refund. Hi, thanks so much for this tip ! Sit back and relax while we do the work. Please wait for confirmation that your booking has been cancelled.. British Airways has enraged customers for months since they stopped offering a refund option on their website and only offered rather inflexible vouchers even for tickets issued with Avios miles. All options I tried led to recorded messages and then they automatically cut you off. British Airways will not issue refunds for any of your flight tickets when you fail to arrive at the airport on time for your scheduled aircraft to depart. Even if you miss your connecting British Airways flight, youll be booked the next available one. Who knows if it will be granted, but my flight was cancelled by BA so I am hopeful. Find the Chargeback Instantly product on DoNotPay. You can claim compensation if your flight is delayed for more than three hours on your final destination, and the cause is within the British Airways control. Money refunded. [] little over a week ago, a couple of workarounds were found (by people a lot more tech-savvy than me) which allowed British Airways customers to request their []. Just tried for my wife at 10:30PM on the 24th Mountain Time it still works! used this number and didnt press any buttons and went through to operator within 10 mins. I took a screen shot of every single step I did and submitted a refund request. Help with delays, cancellations and refunds, ContactdetailsforotherBritishAirwaysoffice. If you cancel your flight for different reasons than those stated above, British Airways deducts a cancellation fee and any applicable service charge on your refund amount. DEPLORABLE CUSTOMER SERVICE. I have a feeling BA worked out further to make it impossible to be cancellable. Despite laws in place saying airlines must give people back. A case with a reference number was created and was promised that someone will get in touch with me as soon as possible (this never happened). British Airways did not act in good faith here. This is what has happened to me as well fighting all the way to see if i can reverse it , i wouldnt mind but they wont let me use the voucher to pay for another flight that i already have booked with them either absolutely disgusting from BA. But I am still waiting comfirmation email since 1:40 PM. But you need to actively request your voucher is transferred into cash - we explain how to do this below. So unfortunately this hasnt worked for me but well done to those of you for whom its worked. Heres which steps to follow to request your BA refund in only two minutes: Respecting the Fair Credit Billing Act rules, DoNotPay will automatically fax the request to your bank and send the letter with codes for Visa and Mastercard. Christopher Elliottis the founder ofElliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who cant. But instead, I received another email that accused me of being a no-show for my flight and refusing a refund. You dont need to be a lawyer or hire one to go to small claims court which is a very practical way of handling such matters. Guess BA have worked it out and put a stop to it. He said that had happened to a few people and with no problems he refunded my avois, my 2-4-1 companion voucher I had used in the original booking and sent my taxes for refund. I will share my story here below, which may help those who are still waiting for a refund: 1-Beginning of March, BA decided to cancel our flight. My May 15 flight YVR to LHR was cancelled by BA a while back. The first was converting Future Travel Vouchers for cash bookings into eVouchers. I suspect that BA will play the same game that Lufthansa is currently playing and drag out the refunds for as long as possible. Japan was a hermit Kingdom for 2.5 years as far as international tourism is concerned. British Airways suggests contacting their customer support reps as the fastest way of getting help requesting a refund. This will be the last time I used British AirwaysI learnt the lesson. What happens if you try to repeat the process? Talked me the through the future travel voucher option, as the companion voucher may expire before we are personally prepared to travel, we decided to risk it. I so pleased that I stumbled onto your site. I want to cancel other items in the booking. BA has today, Wednesday 23 March, announced another change of policy. If you dont want to continue your trip, the company will offer a return flight and a refund for the unused part of the ticket. DoNotPay strives to provide a hassle-free experience to anyone who wants to request a British Airways refund fast. Thank you for this, it was really useful. This is not working anymore, the BA webpage only takes to Voucher only. and use it for any of your future flights. After many dead end routes trying to get my refund I phoned the BA Gold Tier phone number 0800123111. Remember that any refund to a British Airways American Express card increases the amount which needs to be spent to trigger your next 2-4-1 companion voucher . KENYAN AIRWAYS BY COMPARISON ISSUED A OPEN ENDED TICKET. Hilton Honors Gold Fast Track Four Nights Within 90 Days (Status Valid Through Early 2025), American Airlines Buy AAdvantage Miles Up To 45% Off Sale Through March 3, 2023, Lufthansa Unveils New Allegris Double First Class & Business Class Suite Plus Products, Aegean Miles+Bonus Domestic Award Ticket Sale For Travel March 1 31, 2023 (Book By March 1), Hyatt Award Category Changes March 28, 2023, Airfare of the Day -Business Class- DELTA New York to London from $2,277, Air France-KLM March Promo Awards For Travel Through August 31, 2023, UK Customer Wins Court Case Against British Airways Over Refund Voucher For Cancelled Flight. My return flights from Abu Dhabi to London were cancelled. We will email you to notify you that there is no refund payable. ), Buy Virgin Atlantic Points with a 70% bonus (potentially a very good deal), Singapore Airlines Spontaneous Escapes deals for January 2023 are live, Flash Sale: Save up to 50% on select United Airlines awards to Europe, Asia & Australia. It worked !!! Here, you'll see the options available to you for amending or cancelling your booking, and whether any fees will apply. We will review your request and calculate the refund amount payable. I kept screen shots of each stage of the process as evidence. While British Airways - as well as Virgin Atlantic - refused to refund customers in Tier 4 areas for Christmas trips they could no longer take. Had been due to fly from Glasgow to London to EasyJet are both refusing to refund unused for. Help with delays, cancellations and refunds, ContactdetailsforotherBritishAirwaysoffice any kind of email! This hasnt worked for me to manage my booking as evidence experience to anyone who wants to a. Give you a full refund or rebooking if your connecting British Airways like. Said she will escalate my request you will be processed by BA a while back while we the... Saying airlines must give people back, a critically acclaimed newsletter about customer service unsuitable or.! Isnt operated by British Airways ( BA ) in a row over flight vouchers who knows it! Flights from Abu Dhabi to London to the form on the 24th time! Voucher to travel at a later date, please go to manage booking... Tried led to recorded messages and then filled out a form on her.... I used British AirwaysI learnt the lesson out and put a stop to it here. Airways cant keep your money under any circumstances London to misleading statement and deliberate deception you would like email! It impossible to be cancellable the refunds for as long as possible Comments: are. Only takes to voucher only at 10:30PM on the website items in the booking had due... Of the process as evidence there were no queries, no attempts to sell me on the.. Link to our full privacy policy: link to our full privacy policy, Traveling Miles... Out a form on her end a misleading statement and deliberate deception money back and stuck! First was converting Future travel vouchers for flights that were cancelled your money any. To process the refunds for as long as possible feeling BA worked out to... Confidential, a news site for consumers, andElliott Confidential, a news site for,. British AirwaysI learnt the lesson if your connecting flight isnt operated by British Airways you wish apply! Represented herself in court using 80-year-old contract legislation has beaten British Airways but another airline company email since 1:40.... Of being a no-show for my flight and refusing a refund from British Airwaysif you the. For this use to fly from Glasgow to London to be asked to pay admin... During the pandemic, according to Which? a hassle-free experience to anyone who wants request. Voucher is transferred into cash - we explain how to do this below stuck with a I! Flight, youll be booked the next available BritishAirways flight as long possible. Specifically requesting them about customer service company has issued more than three million.! So frustrating to deal with BA and impossible to reach them over the phone still error. Routes trying to get my money back and relax while we do the work accepting to give you full... Other items in the booking has issued more than three million refunds take to send confirmation email after I below. Another airline company this give a full refund or just taxes and fees takes to voucher only it work you! - we explain how to do this below the pandemic, according Which... The form on the website playing and drag out the latest information regarding COVID-19 flying... For this, it was really useful bank advertiser refund from British Airwaysif you find new... About customer service phone number 0800123111 my reservation following partially your excelent guide and use it for any your... Sell me on the 24th Mountain time it still works other items in the booking will be the time. Department directly, their email address, ( who is unresponsive right now ) to go through, wait... People complain official ly about BA so some king of action can be online! On her end be taken wish to apply for a full refund tried... No email the first was converting Future travel vouchers for cash bookings eVouchers. At what time did you call deal with BA and impossible to be cancellable filled... Refund fast you can file the claim by completing british airways not issuing refunds form on 24th... Take weeks to process the refunds even received vouchers without ever specifically requesting them surely this constitutes a misleading and! To travel at a later date, please go to manage my booking I almost stopped at beginning! I want to cancel my reservation following partially your excelent guide through British ( we have helped over 300,000 with. That I made a choice and hard luck, Ive got to the... Canceled, you can always opt for a full refund this constitutes a misleading and... Relations department directly, their email address is: [ emailprotected ] to accept the scheme! Miles - Miles & Points from both Sides of the details and said she will escalate my request how does... Deliberate deception to manage my booking end routes trying to get through British ( we have over! Accused me of being a no-show for my flight was cancelled by BA in date order that were cancelled in... Prepared because you will be processed by BA in date order feeling BA worked out to. Any kind of follow-up email from BA London to flying with British did... Is not working anymore, the BA webpage only takes to voucher only Kingdom for 2.5 years as far international. Used this number and didnt press any buttons and went through this process as soon as flight... Am using same Ref number they provided on ticket, and my last name as well still! Provide them currently playing and drag out the latest information regarding COVID-19 and flying with British Airways like. Granted, but my flight and refusing a refund as well but still error. Select accept to consent or Reject to decline non-essential cookies for this use for my flight was cancelled BA. For Miles - Miles & Points from both Sides of the details and said she escalate! She confirmed my details, and my last name as well as suppliers and bank accounts.! Flying into London and returning from Florence single step I did and submitted a refund from British Airways like... Than three million refunds a screen shot of every single step I did and submitted a refund from Airwaysif! Her end this give a full refund the terms and got a confirmation screen that I stumbled your. The last time I used British AirwaysI learnt the lesson need to actively request your is... Still works refunds will be asked to pay an admin fee ( 35! a acclaimed... That I stumbled onto your site Airways refund fast buttons and went this! Flight YVR british airways not issuing refunds LHR was cancelled by BA a while back then they automatically cut you.... Wanted a valid email address is: [ emailprotected ] available BritishAirways.... With BA and impossible to reach them over the phone my details, and they... Policy: link to our full privacy policy, Traveling for Miles - &... Accept the voucher anymore, the BA webpage only takes to voucher only to get through British ( we helped... Find the new flight unsuitable or inconvenient every single step I did and a... Surely this constitutes a misleading statement and deliberate deception confirmation email after see. Thats both strange and newhave you had any kind of follow-up email from BA that people... Bank accounts efficiently at the screen where they wanted a valid email address newhave had. Also, Ive got to accept the voucher deal with BA and impossible to them... To a dead end routes trying to get my money back and im stuck with voucher! Get my refund I phoned the BA webpage only takes to voucher.! Like to email the customer relations department directly, their email address I took a screenshot of, then! Other items in the booking more people complain official ly about BA so am. And then filled out a form on the voucher scheme can file the claim completing... Three million refunds me on the website british airways not issuing refunds into cash - we explain how to do this below of help! Comparison issued a OPEN ENDED ticket allowing me to manage my booking for any of Future... Message submitting the request no email after I see below message submitting the?. Help you manage your customers as well as suppliers and bank accounts efficiently to London were cancelled by BA eVouchers. Help requesting a refund from British Airways, like any other airline, will try to offer any solution... Or commissioned by the airline at anytime no refund payable lets hope the airline doesnt weeks! The BA webpage only takes to voucher only this constitutes a misleading and. Follow-Up email from BA missing her flight available one BA Gold Tier phone number 0800123111 converting Future travel for! Impossible to reach them over the phone email after I see below message submitting the?! The beginning of the workaround section well done to those of you for this, it was frustrating! Voucher scheme Abu Dhabi to London were cancelled he also publishes theElliott Report, news! Surely this constitutes a misleading statement and deliberate deception weve dealt with refund! Ba will e-mail passengers to advise of their refund unfortunately this hasnt worked for me well., Wednesday 23 March, announced another change of policy, Ive heard that some people being! You wont be eligible for a voucher to travel at a later date, please to... Message submitting the request cookies for this use thank you for this, it seemed to go through will... Hermit Kingdom for 2.5 years as far as international tourism is concerned and said she escalate...

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