She cancelled the reservation and issued my refund. Overall, you can do the entire water park in a day - multiple times - and never need to go back.- Towels - they will let you take as many towels as you like - but they charge you $15 for every towel over the number of guests you have. Of course not. My takeaway? This is the version of our website addressed to speakers of English in the United States. We use cookies to improve your experience on this site, to show you personalized advertising, and to gather web traffic data. No thanks! As a guest of the Great Wolf Lodge, we offer special birthday add on packages that you may purchase in addition to your suite: more information here. Either plan ahead and put your names in early (they take your number and text you when theyre ready, so youre not stuck standing there), go offsite, or bring food to eat in your room. Todas las propiedades tambin tendrn instalaciones para comer que ofrecen desayuno, almuerzo y cena. Gross.- Staff was very friendly. Can I request a particular suite style during check in? Review tags are currently only available for English language reviews. Disappointed once again. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Taxes and fees that are shown are estimates only. "Shame on you for not properly investigating and looking at your reviews online, and not having some type of system where you can figure out how to refund people their money back in a timely manner," Walker said. What is the common attire and footwear for the water park? Can I use the room telephone to make personal calls? In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. Great Wolf Lodge water park wristbands are RFID (Radio Frequency Identification Device). Dunkins was a bit of a let down for breakfast since both days we were there- they were short-handed in the morning and the line grew very quickly. Yes! ContactCustomer servicefor further assistance. $100 does not go far at all. Am I able to charge things back to my room? The indoor water park in Fitchburg states it will begin taking reservations starting July 1. Lowest Rate Guarantee! 2-3 nights is best. Having now seen them (but not rented), we would NOT rent one in the future. There are plenty of life jackets available and did not have a hard time securing them for our kids. 2023 Great Wolf Resorts, Inc. All rights reserved. The resort fee at Great Wolf Lodge includes services or amenities designed to provide families with enhanced experiences and additional conveniences, along with included amenities that would incur an additional charge at other family resorts. We ask that guests shower before and after using the water park and we ask that guests follow the CDC's 6 Pleas for Healthy Swimming, which include taking children to the bathroom often and not swimming when ill. (www.healthyswimming.org) We also ask that diaper dependent persons wear a swim diaper. In a subsequent press conference, the governor indicated the timeline for fully reopening the economy has a potential to move to earlier, depending on the percentage of vaccinated residents, Great Wolf Lodge said. ", Great Wolf Lodge closing due to Covid-19 concerns, 911 call turns fire drill at Xavier High School into shelter-in-place order, Milwaukee murder suspect captured after chase in Winnebago County, Public File Assistance Contact - (920) 432-3331. Get browser notifications for breaking news, live events, and exclusive reporting. We look forward to welcoming families back to our resorts and creating more howling fun moments. Regular guests recommend a few essentials for the Great Wolf Lodge experience: swimsuit/cover-up, plastic bag to carry wet suits home, swim goggles, earplugs, flip flops, aqua socks, waterproof watch, exercise clothing, reading materials, warm pj's/slippers to wear to Story Time. Walker tried and failed to get a refund; getting all kinds of conflicting stories. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. So our $1600 night would now be $2100! I again contacted customer service via email, no response this time. Before we left on our trip, I bought a. We will not accept cash at check-in or any outlets. Great Wolf Lodge resorts in the United States and Canada are closed amid the novel coronavirus pandemic. Guests are required to wear a face covering in all public areas of the resort except while dining, visiting outdoor areas where a physical distance of six feet is maintainable, or when actively enjoying the water park attractions, the website states. That being said, the next day we looked and were able to book 2 family suites at Zender's Splash Village for $450/night for each suite for our originally planned date (4/10). Points can only be redeemed at our U.S. lodges. Suite style preference must be booked at time of reservation. Please be advised that if the crib is not returned upon check out there is a replacement charge. Bonus Deals can be added before redeeming points. Both were great and service was good. Are there any water park restrictions if I am pregnant? The heart and soul of Great Wolf Lodge Charlotte/Concord is its 80,000-square-foot indoor water park. Who can use mobile check-in and how does it work? 2 minute read. They were moderate and fun. Material and methods: The triage and the treatment protocol were established based on the scientific data. Guests are permitted to bring their own life jackets. Points cannot be redeemed when booking by phone. It was there for more than an hour while they cleaned the rooms around it.- Grossness: The lifeguards are all teenagers - they don't enforce any cleanliness rules. I contacted customer service and they assured me that was not the norm. Todos los que celebran un cumpleaos recibirn orejas de lobo especiales de cumpleaos en todas nuestras propiedades en los Estados Unidos.Le recomendamos que consulte a un agente acerca de estos paquetes cuando reserve su estada al 800-653-9653. Review tags are currently only available for English language reviews. What do I need to provide when I arrive at the lodge? Great Wolf Lodge will initially reduce occupancy levels at its resorts to 50% or less to provide an abundance of space so families can easily navigate the resort and waterpark with a minimum of . I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. Please view our terms and conditionsfor detailed information on our cancellation policy. Have questions about our suites or need help planning your stay? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. At this time we offer deals on rooms. We were all much warmer on our walk through the chilly lobby.Our room worked out good for us-- we got the Bear Cub Suite so each of our children could have their own bed (a queen and the pull-out sofa bed) and my husband and I had the King bedroom for us. Bonus Deals are personalized offers available to GWL Voyagers Club members who have completed their profile and created a password. The resort will close on Sunday, March 15 at 2 p.m. COVID-19: By booking a reservation with Great Wolf, Guest (as defined herein) acknowledges the inherent risk of exposure to COVID-19 that exists by visiting any public place where other people are present.Great Wolf has enacted enhanced sanitization and safety measures to protect Great Wolf guests and Pack Members. I took the kids again in Sept 2020, after lock down began. Resort officials say they will offer full refunds to all guests. Where do I go when I arrive at the lodge? Los chalecos salvavidas aprobados por la Guardia Costera estn disponibles por orden de llegada. Manteca's location is the 19th Great Wolf Lodge to open . "It was our 3-year-old's birthday," she said. Tenga en cuenta que los juguetes inflables no estn permitidos en el parque acutico. We are happy to report that her 3-year-old, Antoni, had a happy birthday, and got to splash and play in a hotel pool at a different hotel. This place is not worth all the money you spend to get a room and book activities for your kids. A month later, she's still waiting for her money more than $500. The waterpark giant thanked us for bringing this to their attention, and processed those final refunds that should post within a week. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. I have brought my kids to this location many times in the past and they love it. In a statement, Great Wolf Lodge cited the large gathering. The waterpark giant thanked us for. "We've all been, like, in the house, not doing a lot of fun things that we normally do," Imani Walker said. Do children need to be supervised in the water park? Property at a Glance: Great Wolf Lodge Charlotte/Concord. Please see our partners for more details. Our resort policy requires that there is at least one adult 21 years of age or older in each suite. Really smart of them to have a franchise in the lodge to get the business of people who don't want to pay an arm and a leg for their breakfast buffet in the main restaurant. Then COVID-19 forced the family to skip the trip. They did. Because we do offer some rides that are considered to be extreme, we encourage you to view the restrictions for each attraction. In case you do forget an item at home, please come and visit us at one of our shops where we offer a large variety of products. We would be happy to discuss allergen-free alternatives in advance. Answer 1 of 11: Hi fellow US travelers! In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. CONCORD, N.C. Great Wolf Lodge in Concord, about 30 minutes from Charlotte, will reopen to the public this week. We can also assist with rescheduling your stay for a time that works better for you; please contact. There is something for everyone. People want to wear their towels back to their rooms, and don't want to have to walk back to the waterpark to return them. The pool area did get a little crowded and made me wonder if they were really only at 50% capacity due to covid. Each suite at Great Wolf Lodge comes standard with microwave, mini-fridge, coffee maker, hairdryer, iron, and ironing board. Please note that inflatable toys are not allowed in the water park. We got the mini-magi for my younger daughter which just let's them light things up and open chests and "earn" coins but really is just so they feel like they are participating.Storytimes / etc: We don't participate in these things but couldn't help but hear them as we wandered around doing MagiQuest - it was super loud whenever they did these things. Casts are allowed in the water park. There are also lockers available in the water park for guest use. Great Wolf Lodge is not responsible for overdrafts or fees associated with your debit card. Can my child use the water park if he/she wears diapers? Infants are free of charge for water park access and lodging, but they are counted as an occupant in a suite. Can I redeem points when booking a stay at the Niagara Falls, Ontario lodge? An additional $100 per night will be deducted from your accountas an incidental hold to cover purchases made on property. You can find the currently running promotions at this lodge on our deals page. More. A valid, Government Issued Photo ID is required upon check-in along with credit card for incidental charges. Points for two-night stays expire 15 months from the checkout date on which they were earned. All children under the age of 18 should be accompanied by a supervising adult at all times in the water park. Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. Yes! However, Gov. There is no need for sunscreen while playing in the indoor water park, but we do encourage using sunscreen when spending time at our outdoor water park and attractions. The safety standards do not permit cover-ups, loose clothing, or headwear including Hijabs that wrap around the neck on select waterslides and attractions. "I don't know how to say it, but it's pissing me off, because it's not okay. La hora de salida es a las 11 am, pero su familia an puede disfrutar de nuestro parque acutico hasta que se cierre. Do you accept prepaid cards and debit cards? Points are calculated based on the final folio, and are posted after completing your stay. "I was like, 'How many charges are you guys gonna charge me?'" It is mostly a money-suck designed to constantly up-sell you to the next lever to get as much money from you as possible without a focus on the guest having the best experience.- To reach any activity or the water park you have to walk through a huge, over-priced arcade of flashy lights, with most things rewarding simply tickets or toys via those rigged grabber-machines. The company has done this a few times over the past year. If the cardholder is not going to be present at check-in, a credit card authorization form is required. Next time, I would recommend arriving in your swimsuit and appropriate footwear.We did not rent a cabana, but inquired about them. The 414-room resort will open its doors to the public on Aug. 24 with . Where can I find directions to the resort? There was also a small beer stand in the climbing area that served pretzel bites and wings. Can I bring food or beverages from home or an outside restaurant into the water park? Voyagers Points are earned on qualifying activities and can be redeemed during a future booking. The staff at Zender's resort were extremely pleasant on the phone and seemed to actually care about my experience, whereas the GWL staff did not seem to care about working with me in order retain a happy customer. Through a combination of hands-on experiences, structured learning and coaching MDP Associates will be exposed to a . You would forfeit your deposit if we couldn't rebook your getaway at all. Read More Everything to Know About the Great Wolf Lodge Manteca! Most games are $1.20 just to play. "It should fall off in three to five days," she said she was told. He brings real fun and joy every time. No bowling. There are also spinners in the water park to dry swimsuits. Swim caps are allowed. This most recent visit we had kids ages 17, 16, 13, and 7. You may wish to bring a beach towel or cover up as we ask that the towels stay in the water park area. Please note that inflatable toys are not allowed in the water park. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. She cancelled the reservation and issued my refund. For the safety of our guests Segways, Hoverboards, self-propelled scooters, and similar devices are not allowed to be used, charged or storedinside the hotel. The CDC has also said there is no evidence that COVID-19 can be spread by using pools or hot tubs. What is the minimum age requirement to confirm a reservation? I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. If my family has food allergies, how can I let the resort know? How much of the park is outdoors? Once aware, we corrected the system error and began the process to secure refunds for these charges. Todos los huspedes deben tener la tarjeta de crdito que se utiliz para hacer la reserva con una identificacin con foto correspondiente. The water rides are the big draw, but be sure to check out the ropes course. Our hotel public spaces, accessible rooms, and water park decks are ADA compliant. Cmo puedo avisar al resort? The room was okay, but we didn't spend much time in the room anyways. They were very young, mostly, but very nice and helpful.- Everything has an 'upsell' option to it. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. Yes, you can purchase a Day Pass to enjoy the pools, slides and more in our 84 degree water park. How can I use my points on a room booking? Unfortunately, we encountered delays during the refund verification process, which was exacerbated by our resort being closed during the statewide COVID-19 mitigation efforts. I would recommend if you want breakfast from there, arrive just before they open so you're first in line, otherwise you will wait 1 hour for breakfast-- no joke.The hotel itself is decent for what it is, however it is certainly outdated. Does the lodge offer a commissionable rate for travel agents? Our team will have prepared your room wristbands and arrival package. It will not be available to add once the reservation has been booked or if it is less than 10 days prior to the scheduled arrival date. There may be fees associated with the replacement of RFID wristbands. "I would say shame on you for your customer service," said Walker, who's howling mad. The COVID-19 pandemic delayed the opening of the highly anticipated attraction that sits on 29 acres off Highway 120, near Interstate 5. . Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. The other side had the more scary cyclone group tube slide and the less scary group tube slide and the "chute" solo slide. Besides water park admission, what other uses does my RFID wristband have? However, you are welcome to play in the water park as early as 1 p.m. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The lockers are rented on a daily basis for a nominal fee. Huge downside though: the bathrooms. I requested a password reset and it took 2 hours and 35 minutes before I got the password reset email. Was it the deal of a lifetime? Whether you're looking to host a business conference, corporate retreat, youth group outing, or any other type of gathering, our sales and catering staff can help you plan an event your guests won't soon forget. The resort was supposed to re-open 3/22 (after being closed due to covid). We found the lifeguards to be very attentive in watching everyone, which made us feel very comfortable. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Charlie Bakers current reopening plan doesnt allow for indoor water parks to reopen until August, along with saunas, hot-tubs, steam rooms at fitness centers, health clubs and other facilities. Always keep your child within arm's reach and if your child is in the water, you should be too. Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. In those locations, all guests, ages 5 and older, are required to wear a face covering. for detailed information on our cancellation policy. It can only be purchased at the time of booking. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Are self-service laundry facilities available in the resort? For anyone who complains about the price, try a week at Disneyworld! I called customer service to change our reservation to the Sandusky locationand NO DEAL. Some of the staff were wearing masks though - about 25%. All credit card transactions are secure and personal information is not submitted to third parties. No effort whatsoever to update anything except the price. I have so many great memories of this place with my daughter over the years. They could turn it down a bit and still allow people in the lobby to hear it just fine.Overall we had a good time and never left the place for the 4 days we were there (other than picking up Panera for lunch one day). Taxes and fees that are shown are estimates only. You can use your wristband to open your suite door and you have the option of setting your wristband up for purchases throughout the lodge. We didn't need cleaning while we were there but we were able to request additional supplies through the app which were delivered quickly to our door.Waterpark: This is the perfect size for my kids. Cards are authorized for $100 per night at check-in. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). Since points can only be used on the room charges, any leftover points can be applied toward your next stay. Learn More About Great Wolf Resort's Privacy Policy. The Wisconsin Dells Visitor and Convention Bureau is working with hotel and resort members to provide updates on any closures, suspensions, or cancellations. Keep in mind it's a resort, so things are gonna be Walmart cheap. I have brought my kids to this location many times in the past and they love it. By providing us with information about your needs the Culinary Department can assist with your dining options. Our only complaint was that my kids both scraped themselves on the bottom of the lazy river a few times each day. However, you can arrive as early as 1:00 p.m. to begin using the water park. You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area. Our only full day there, the bathrooms ran out of toilet paper quite early in the morning and no one was there to refill them. Please review waterslide safety rules for each waterslide as they may vary. As a gift of love or one of thanks, a Great Wolf Lodge gift card is everyone's perfect gift. ), and full of aggressive tweens who will, at some point, accidentally kick your preschooler in the face. 1 minute read. Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. For the safety of our guests, we have to limit the number of people that occupy a suite. This way, Great Wolf is ready if it does. Bonus Deals can be used with deal codes. I only wish they would change it up periodically so there would be different quests when we return, but I'm pretty sure they are always the same. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. Our retail stores have swim diapers available for a nominal fee. Please view ourterms and conditions for detailed information on our cancellation policy. Waterslides and our elevated attractions are not wheelchair accessible. I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. Please be advised that dates are restricted and based upon availability. We saw toddlers in the kiddy pools wearing normal diapers - full normal diapers, swimming up to their belly buttons in the water. Points can be redeemed when booking with a Deal and/or Bonus Deal. On 11/21/2021, I had procured a flight to California and subsequently booked a stay at Great wolf lodge Anaheim instead on 12/16/2021. Heather Morrison | [email protected], During coronavirus pandemic, Great Wolf Lodge to donate up to 10,000 rooms to nurses, Mothers Day brunch in Massachusetts: Where to book for May holiday in Springfield, Worcester, Boston and more, Springfield postpones July 4 fireworks; no date given. A cabana has private seating with table and chairs, a 20" flat screen TV with satellite access and other amenities. I would've appreciate the bathroom that adjoined the two rooms to have double sinks though.We ate on both sides of the Lodge restaurant for dinner, one time at the buffet and one time at the menu-ordering side. Our resorts consistently rank high in cleanliness as measured by you, our guests! to speak with a Food and Beverage Management team member. "We have had no reported positive COVID-19 cases within our guest or pack. Wired access is also available at our lodge within our conference function space. Its loud AF, impossible to find a place to sit down or put your stuff, reeks of chlorine, simultaneously too cold and too hot (how?! Guest laundry is available on-site. The company is offering a full refund to guests who might be affected by the closure and who are canceling their vacations. packed with us-- and it was completely annoying to drag everyone into the steaming hot bathroom/changing area to get everyone changed (kiddos are 6 and 5). Tambin podemos ayudarle a reprogramar su estada para una fecha que funcione mejor para usted; comunquese con Servicio al Cliente para reprogramar. Does the resort have on-site restaurants? You want to play a game? I have more points than the room costs. Check-in time begins at 4 p.m. or as rooms become available. For information on water park hours, please view our Indoor Water Parkpage. We tried to time our visits for off times to avoid the crowds.Restaurants: The Camp Critter restaurant was good but a bit pricey. See the official terms and conditions for details on requirements and exclusions. Pleasecontact the lodge to speak with a Food and Beverage Management team member. Smoking including the use of electronic cigarettes and smokeless tobacco is not allowed on guest room patios and balconies, or in any area of the resort or water park. The following day the park was just as filthy. Please view ourterms and conditionsfor detailed information on applicable change policy and fee. COVID-19 continues to make headlines as the virus keeps people across the world indoors. Why not spend $22 on the better want that does absolutely nothing when you leave the hotel? Yes, there are long waits for the restaurants at peak times. 2023 CBS Broadcasting Inc. All Rights Reserved. It's vacation so we splurged for one meal. "We were, like, 'We need something with water.'". Make great memories with your kids . Tripadvisor performs checks on reviews. I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. This is customer service at its best. They did nothing to clean the feces or to make it a safe clean place for kids. Let your imagination soar and design an experience you know they'll love. While the water park is included in the price, it is not all that spectacular. Besides us I counted less than 10 guests wearing masks for the two days we were there. The indoor water park in Fitchburg states. The use of a debit card at the time of check-in will initiate an immediate deduction from your bank account for the remaining balance of room and tax for your stay. It forces the kids to be active and as the quests get harder the problem-solving gets harder. The shower handle was semi-broken and hard to turn on and off at times. The incidental hold is $100 per night. For prepaid cards, we recommend that you have at least 20% over your payment due in order for our systems to read the cards. While weve had no reported cases of COVID-19 and the CDC states there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, after carefully reviewing the large gathering guidelines from government officials we believe it is in the best interest of our guests and pack members to close all of our resorts starting at 2pm on March 15 with plans to re-open on April 2. 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N'T know how to say it, but it 's not okay conditions detailed... Tripadvisor member and not of Tripadvisor LLC and exclusions prepared to use a card! Child is in the water park access and lodging, but we did spend. Reset and it took 2 hours and 35 minutes before I got the password reset email made feel! Interstate 5. company has done this a few times each day recent visit we had kids ages 17,,. Rent one in the water rides are the big draw, but be sure check! Not okay 11: Hi fellow us travelers bites and wings things back to my room our Lodge within guest! A 20 '' flat screen TV with satellite access and lodging, but sure... After lock down began tried and failed to get a refund ; getting all of. I able to charge things back to our resorts consistently rank high in cleanliness as by... To be supervised in the pools, slides and more in our 84 water. Additional $ 100 per night at check-in welcoming families back to my room card for incidental.! Permitted to bring a beach towel or cover up as we ask that the towels stay in the,! Taxes and fees that are considered to be extreme, we corrected the system error and began the process secure! Exposed to a at the Lodge since points can be spread by using pools or hot.... % capacity due to covid ) were established based on the room telephone to make personal calls as. With rescheduling your stay to gather web traffic data for two-night stays expire 15 months from the checkout date which. Getaway at all times in the water park may receive compensation replacement charge restaurants at peak times an. All credit card for incidental charges enjoy the pools, slides and more in our 84 degree park. To guests who might be affected by the closure and who are canceling their vacations member and of.

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