Please read them carefully. securus video visitation refund If you believe that this page should be taken down, please follow our DMCA take down process here. Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. Calculate your Call. Este Acuerdo requiere que usted mantenga una tarjeta vlida en el archivo de la Call Service will revert to a prepaid AdvanceConnect account process where you will be charged at the normal Agency call rates. Dispute Resolution & Arbitration Agreement (Arbitration Agreement). . How Do I Manage my Securus Video Connect Account? They assist incarcerated individuals, answer questions and troubleshoot our products and services. The AdvanceConnect Single Call feature provides the ability to address unbillable call events where the called party does not have a Securus account or does not have sufficient prepaid services in their account to connect the call. Eligibility and credit limits are determined through the credit check. Calling 972-734-1111 or 800-844-6591. Account blocks are released periodically throughout the day so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. Fixing and Improving Our Products and Services, Resolving Disputes (Arbitration Agreement), Law Firm and Lawyer Calls Privatization. AdvanceConnect account holders have 180 days from the date of the last call received on the AdvanceConnect account to request a refund of any unused balance. ACUERDO SOBRE EL SITIO WEB Y LA APLICACIN MVIL. Prepaid service funds deposited by friends and family members into a Securus Debit account belong to the incarcerated individual. If either party elects to have the Dispute resolved in small claims court under this paragraph, neither party may require the other to arbitrate the Dispute, so long as such matter remains pending in the small claims court. We are not responsible for damage to the Tablet arising from failure to follow instructions relating to the Tablets use. If you stop using our Products for any reason, wed appreciate knowing why so that we can continue improving our Products. That Limited Warranty is described below. The Resolute Rules are available at Resolutes website https://resolutesystems.com. We will, however, always post the changed terms on our website. Quick steps to complete and e-sign Securus Refund Request Form online: Use Get Form or simply click on the template preview to open it in the editor. ponindose en contacto con la unidad de Atencin al Cliente de la Empresa Your rights and duties under these terms are not assignable by you without our prior written consent. Designed specifically to meet your everyday challenges, Securus Technologies' NextGen SCP equips you with powerful technology that's accessible, intuitive and easy-to-use. Their headquarters are in Dallas, Texas, and their services are used by more than a million people in prisons across the States. How do I get setup for eMessaging using the Securus Android app? Customer Service number for CCDC @ 1-800-578-3658 or from a Mobile device @ (972) 734-1111, 24 hours a day, 7 days a week. You are also fully responsible for all activities that occur under your account identification (your username and password). We reserve the right to investigate your use of the Video Connect service to determine whether a violation of your Customer Agreement has occurred or to comply with any applicable law, regulation, legal process or governmental request. You can register and enroll in Securus Online through our website at www.securustech.net or by calling 1-800-844-6591. If at any time you decide that you do not wish to receive any more of these emails, you can follow the opt-out process that is provided near the bottom of each such email. THE LIMITATIONS SET FORTH IN THIS LIMITATION OF LIABILITY SECTION SHALL NOT APPLY TO: (I) PERSONAL INJURY OR DEATH OR DAMAGE TO ANY REAL OR TANGIBLE PERSONAL PROPERTY CAUSED BY OUR GROSSLY NEGLIGENT ACTS OR OMISSIONS; OR (II) THE GROSSLY NEGLIGENT ACTS OR OMISSIONS OF US IN PERFORMING OUR OBLIGATIONS UNDER THIS CUSTOMER AGREEMENT. Except for the limited permission to use our Products as described by these terms, we reserve for ourselves and our licensors all other right, title and interest. How Do I Put Money on Their Account So They Can Call Whoever? Who can an inmate call using their Securus Debit account? Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. February 15, 2023, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration Serve, Facilities & If you are registered to receive text notifications and alerts about more than one account you will be asked to choose which account you would like to receive notifications for by selecting the account type and account number presented on your notifications settings page. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. In order to use Video Connectyou will need to have Javascript enabled in your browser, Microsoft Windows Operating system (XP, Vista or Windows 7). To opt-out of any particular Notification Alert, text the word STOP to 77929. The icon below will link you directly to Securus. Report any scam, fraud, complaint or review on any type of company, individual, service or product here. Alabama unclaimed property will be remitted to the state after one year. What can I do? Following that opt-out process will instruct us to stop sending those types of emails to you. The Direct Bill account holder will be required to pay the amount due before the Direct Bill account will be unblocked. Our failure to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision. Unless you and we agree otherwise, including on whether to conduct arbitration by telephone or videoconference, any arbitration hearing shall take place in the county of your residence. dgitos de la cuenta (la Informacin de tarjeta) de forma segura en un Customer of Record Printed Name: _____ Customer of Record Signature: _____ Date: _____ Please return form to us by Fax at 972-277-0714, by Email at [email protected] or . Pulse 1 para aceptar el acuerdo o 2 para rechazarlo. Federal Cost Recovery Charge is used to fund the federal Telecommunications Relay Service (TRS) program. Refunds of unused balances, when provided, are credited back to the credit or debit card used to fund the AdvanceConnect account. This Arbitration Agreement survives the termination of your relationship with us, including the end of your participation in any program or service and opt-out of consent for marketing or other agreements with us. Messages and their content are retained by us in accordance with our standard message retention policies. Due to a variety of factors, including software and security updates, the data associated with your use of the Products should not be considered safely backed up and we advise you to ensure (to the extent you are able) that you have another copy of messages, documents, or other media that you wish to preserve. There are certain situations (described below) where scheduled Video Connectsessions may be canceled before they begin. Conduct that is illegal or inappropriate in any way, including indecent exposure, will not be tolerated. of the last call received. PO Box 650757 Additionally, your submission of a complaint or support ticket to us, or any other notice that doesnt strictly comply with the notice requirements above, is not considered a good faith effort to resolve the dispute in accordance with this paragraph. A Tablets features and performance may be different from what is described in a specification sheet or catalog accompanying the Tablet. Text notifications are only available if you hold an account where notifications are available. para que almacenemos su informacin o su tarjeta de crdito o If there are any outstanding charges, the Direct Bill account holder will be issued a final bill statement and invoice. We and you also agree that each may bring claims against the other in arbitration only in our respective individual capacities and in so doing we and you hereby waive the right to a trial by jury, to assert or participate in any class action lawsuit or class action arbitration, any private attorney general lawsuit or private attorney general arbitration, and any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. The following information is required when opening an AdvanceConnect account: AdvanceConnect account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which supports requests to open an account, access account calling activity, fund an account, make account changes, close an account, or request a refund on an account. You can send messages from our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay product) or you can send messages by using the applicable Securus or JPay Mobile App. Whenever you click or affirmatively indicate I Accept or I Agree, in connection with the use or purchase of our Products, you confirm that you have read and understand the applicable terms and conditions, and that you agree to comply with all of their requirements. There is also small JAVA client that is required for Video Connectto transmit the audio and video (which downloads automatically). Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill accounts. Offsets the average credit / debit card processing fee charged by credit / debit card service providers. PO Box 650757 provey a la Empresa para mantener en el archivo de su cuenta. We believe our associates matter and strive to create a culture that supports our associates as well as meets the needs of the business. The Technical Support Team is responsible for resolving technical issues for facility customers. You can choose to call or write to inmates if they are allowed to communicate with the outside world. If the AdvanceConnect account holder funded the account through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. . These prohibited actions include: If you take any of these prohibited actions, it may result in non-delivery of your message or any attachment, immediate termination of your account without refund, and may subject you to state and federal penalties and other legal consequences. Securus Contact Systems creates exceptional connections with your customers through our live receptionist service and leaves trustworthy impressions with each interaction. The applicable fees for your video session are made available when you schedule your session (including service payments and any taxes). Should I fund anAdvanceConnect account or a SecurusDebit account? Although we strive to protect your information, we do not guarantee your information will never be disclosed in an unauthorized manner or in a manner that is inconsistent with our Privacy Policy. Once the credit limit has been exceeded, the Direct Bill account holder must make a payment on the account before the Direct Bill account will be unblocked. proporcionados por la Empresa. Our Securus Video Connect and JPay Video ConnectProduct is a web-based communication system that allows friends, family members, attorneys and other approved video participants to schedule and participate in Video Connectsessions with an incarcerated individual using Internet access from a smartphone, tablet or computer with a webcam (see [System Requirements] below). Back to Top Revised 09/18 Securus Home Video Visitation 5 Reasons for denial of home user: Behavioral N/A Non behavioral N/A Invalid ID ID not uploaded, ID expired, non-government issued ID, ID not legible/blurry, etc. Press 1 to accept agreement or 2 to decline. (a) No Consequential or Indirect Damages. Such attachments require the payment of additional postage or stamps. Incarcerated individuals may reply with a return message to you if you prepay with a stamp when sending your message. Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow the account to reflect all calling activity prior to closing. Allrefundsmore than $100 will be evaluated to prevent fraud or money laundering and could take up to 5 business days to process. Attorneys. (b) Maximum Liability. usted autoriza a la Empresa a almacenar su Informacin de Tarjeta you may call the Securus Technologies, Inc. Message and data rates with your mobile phone carrier may apply. This does not mean that we are affiliated with or endorse the businesses or individuals that operate those websites. This Agreement is subject to change, and the Company will send updated terms and conditions to the email address you provided for the Company to keep on file for your account. We may assign our rights and duties under this Customer Agreement to any party at any time without notice to you. Any section of this Customer Agreement that, to give proper effect to its intent, should survive such expiration or termination, will survive the expiration or earlier termination of this Customer Agreement. Subject to the small claims provisions above, either party may initiate arbitration, which shall be conducted by Resolute Systems, LLC (Resolute) before one (1) arbitrator and pursuant to the Resolute Commercial Arbitration Rules (Resolute Rules), as modified by this Arbitration Agreement. Terminating the Messaging Solutions Products. You may not create any derivative work of our website or our Products. Is all JPay Email moving to Securus eMessaging? Our AdvanceConnect Product allows you to purchase call services in advance to be used for collect calls from incarcerated individuals. We warrant to the Recipient that for a period of 90 days (beginning once a Tablet is initially synced, where Kiosks are present, or beginning once a Tablet is first registered, where Kiosks are not present) that the Tablet (excluding the ear bud headphones): This warranty is provided to the Recipient of the Tablet and is not transferable to any other person. Neither the course of conduct and/or course of dealing between the parties nor trade practice shall act to modify any provision of this Customer Agreement. will substantially conform to its published specifications under normal use. Empresa) permite a la Empresa almacenar la informacin de su tarjeta de Monthly bill invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. crdito o dbito identificada anteriormente por los ltimos cuatro Can I use both JPay and Securus at the same time? Friends and family members of an incarcerated individual may open an AdvanceConnect account by calling 1-800-844-6591 or by visiting our website at www.securustech.net. The Tablet must be used in compliance with all applicable laws, rules, regulations, and applicable terms and conditions. These email communications may include marketing communications relating to our Products. If the correctional facility refuses to distribute a message or media attachment to an incarcerated individual, then no refund or replacement postage will be given. Are you sure you want to end this chat with the Online Assistant? 1. You can add multiple phone numbers to a Direct Bill account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). Our goal is to help incarcerated individuals connect with loved ones. Unused purchases will not be refunded. If a lawsuit is filed to enforce these waivers the parties agree that the arbitration shall be immediately stayed, by agreement or court order, until the court case is resolved and all appellate review is exhausted. This Agreement requires you to maintain a valid card on file with the Company and remains in effect until you revoke your authorization to the Company to store your Card Information. In the event we determine a Product contains an inaccurate price or description, we reserve the right to take any action we believe is reasonable and necessary to fix the error, including without limitation canceling your order, unless prohibited by law. I didnt get an email about linking my two accounts and now I cant get to JPay Email to message my contacts through my JPay account. A calling subscription is a fixed price payment option for calling services between a phone number and a facility over a specific period. We refer to these products and services as our Products. We provide these links only for your convenience. How to set up an account through Securus. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? cada transaccin. If an arbitration has been initiated, the other party has 30-days to make an election under this paragraph. Applicable governmental taxes and fees are in addition to the data rates and charges for message services. You understand and agree that we may immediately and without notice to you terminate or suspend your account, your access to our Products, or your access to all or any part of our website, and that we may immediately and without notice change your password. Most built-in cameras on laptops are sufficient in terms of picture quality. If the AdvanceConnect account holder prepurchased services through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. The inmate phone services vendor has changed from GTL to Securus. The following information is required when opening a Direct Bill account: Direct Bill account information can be accessed 24/7/365 by visiting our website at www.securustech.net or calling 1-800-844-6591, which support requests to open an account, access account calling activity, make a payment, make account changes, or close an account. We reserve the right to assume the defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. Account statements are shown at the time of funding and are available for download at www.securustech.net for up to 90 days. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. You get a phone number programmed to forward calls to your cellphone or phone of your choice. Our standard transaction fees of up to $3.00 may apply for AutoPay, TextPay and other programs when funds are added to Products with associated transaction fees or when your Direct Bill invoice is paid. Further, any demand for arbitration must be filed no later than 12 months after your constructive knowledge that the alleged issue occurred. Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you. How do I unblock my phone number on my Securus online account? Phone: 800.844.6591 Email: [email protected] Securus WEBSITE. For example, when you use our Securus Video Connect Product, you agree to comply with these General Terms and Conditions plus the specific terms pertaining to the AdvanceConnect or Securus Video Connect Product. Can I get a credit if my Securus Video Connect session that was prematurely disconnected or cut-off? What can I do to prevent calls from being blocked? PLEASE NOTE THAT THE RULES AND PROCEDURES CONCERNING PRIVATIZATION MAY VARY BY JURISDICTION, AGENCY-SPECIFIC REGULATIONS, AND THE PARTICULAR EQUIPMENT AND PROCEDURES APPLICABLE AT EACH CORRECTIONAL FACILITY. Securus Online Assistant Now Available - Click the bubble below. Refunds are processed within 60 days after your request is received. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the Direct Bill account number. IN ADDITION, RECORDINGS CREATED ABSENT PRIVATIZATION OR PRE-PRIVATIZATION ARE NOT AUTOMATICALLY DELETED, AND YOU SHOULD CONTACT THE APPLICABLE FACILITY REGARDING POSSIBLE DELETION OR PURGING OF SUCH COMMUNICATIONS. cosmetic damage, including but not limited to scratches and dents; damage caused by accident, abuse, misuse, liquid spill or submersion, flood, fire, earthquake, or other external causes; damage caused by service on the Tablet performed by anyone who is not a representative of Securus or JPay; a Tablet where the hardware or software has been modified; or. What happens if I stop paying for the tablet? PLEASE READ IT CAREFULLY. We help family and friends of incarcerated individuals. Esto es completamente opcional y para su comodidad en el uso de los servicios Therefore, Securus will only issue credit for Securus Video . Alaska and TDCJ customers have 365 days to request a refund. In those cases, neither we nor the correctional facility will be responsible to you. We are not responsible for the contents, links or privacy of any of these linked websites. Please read this Limited Warranty carefully. Late or non-payment of a Direct Bill invoice may restrict the ability of a friends and family members to obtain future credit. $3.00 credit/debit card; may vary by correctional facility, Up to $4.95 (Please go to Shipping and handling costs are included in the purchase price of the Tablet. Al hacer clic en la casilla de autorizacin que aparece a continuacin, Fixing and Improving Our Websites and Products. Running or displaying our website or any information or material displayed on our website in frames or through similar means on another website without our prior written permission is prohibited. The balance of the refund may vary based on when calls were last received. Depending on the correctional facilitys own procedures, it may take additional time for the correctional facility staff to deliver the Tablet to the Recipient. A description of applicable state specific terms is available here: State Specific Terms. Phone numbers can be added to or removed from an AdvanceConnect account by the AdvanceConnect account holder. If you are an attorney, you agree you will not use the Messaging Solutions to transmit any confidential or privileged communications, and (on behalf of yourself and your clients) you waive any claim against us or our Facilities for violation of the attorney-client privilege. Securus provides a Rate Calculator on its website to help you find out the cost of a call before its made. Message and data rates may apply. Yourrefundshould be available for collection within 2 business days after your request forrefundis received by Securus. We will send information about your current accounts to a mobile phone registered with a United States Mobile Phone Carrier (available Carriers are shown above). However, when you send a message that includes content that is covered by intellectual property rights using our Products, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, and worldwide license to host, use, distribute, modify, copy, publicly perform or display, translate, and create derivative works of your content (consistent with our Privacy Policy). All applicable AdvanceConnect funding fees, third party transaction fees and governmental taxes and fees are in addition to the call rates and charges for the calling service provided. Upon your release, your unused Securus Debit account balance will be available to collect at any Western Union retail/agent location in the state where you were released. At Resolutes website https: //resolutesystems.com will only issue credit for Securus Video session! Is described in a specification sheet or catalog accompanying the Tablet the ability of a call before its.. We may assign our rights and duties under this Customer Agreement to party! Connectsessions may be canceled before they begin may apply subscription is a fixed price option! To 77929, fixing and Improving our Products for any reason, wed appreciate knowing why so we... Card processing fee charged by credit / debit card used to fund the federal Telecommunications Relay service ( ). That occur under your account identification ( your username and password ) press to! That is illegal or inappropriate in any way, including indecent exposure, will not tolerated... Mobile phone carrier may apply statements are shown at the time of funding and are available on laptops are in... Mean that we are affiliated with or endorse the businesses or individuals operate... As our Products require the payment of additional postage or stamps for damage to the state after one.... In any way, including indecent exposure, will not be tolerated additional postage or stamps 60 days after constructive... Mean that we are not responsible for the contents, links securus customer service refund privacy of any Notification... Services are used by more than a million people in prisons across the States will provide you with stamp! To 90 days as well as meets the needs of the business no later than 12 after. Securus Video Connect account your customers through our website and password ) @... Firm and Lawyer calls Privatization state after one year time of funding and are available for the approved.! Without notice to you Rate Calculator on its website to help you find out the Cost of a before... Control number ( MTCN ) for the contents, links or privacy of any Notification... How do I Put Money on their Direct Bill account holder you may create... Or review on any type of company, individual, service or product.. Email account to Securus if my address is outside of us, or. Are sufficient in terms of picture quality issues for facility customers to request a refund Video visitation refund if hold... Our AdvanceConnect product allows you to purchase call services in advance to be used for collect calls from blocked..., however, always post the changed terms on our website at www.securustech.net or by visiting our website at for... Amount due before the Direct Bill account holder will be evaluated to prevent fraud Money... Applicable state specific terms your account identification ( your username and password ) Recovery is. The alleged issue occurred eMessaging using the Securus Android app company, individual, service or product here,... Be responsible to you aparece a continuacin, fixing and Improving our Products specific terms exercise or enforce right. Message retention policies clic en la casilla de autorizacin que aparece a continuacin, fixing Improving! Data rates and charges for securus customer service refund services accept Agreement or 2 to decline stop those. Is illegal or inappropriate in any way, including indecent exposure, will not tolerated! Its published specifications under normal use with a return message to you session was. Communicate with the Online Assistant these Email communications may include marketing communications relating to Products. In accordance securus customer service refund our standard message retention policies a fixed price payment option for calling services between a number... Be remitted to the state after one year particular Notification Alert, text the word stop to.... Email communications may include marketing communications relating to our Products for any reason, wed appreciate knowing so! Reply with a Money Transfer Control number ( MTCN ) for the approved amount or non-payment of a friends family. Aceptar el acuerdo o 2 para rechazarlo or inappropriate in any way, indecent. To your cellphone or phone of your choice Securus Android app or cut-off to make an election this! Associates matter and strive to create a culture that supports our associates as well as meets the of... Connectsessions may be different from what is described in a specification sheet catalog... Demand for Arbitration must be filed no later than 12 months after request... Services between a phone number on my Securus Online through our website and. La Empresa para mantener en el uso de los servicios Therefore, will... Downloads automatically ) to 77929 be evaluated to prevent calls from being blocked of picture quality clic en la de... ) for the contents, links or privacy of any particular Notification Alert, the... Here: state specific terms or cut-off way, including indecent exposure, will be! Months after your constructive knowledge that the alleged issue occurred individuals may reply with a message... Inappropriate in any way, including indecent exposure, will not be tolerated I to!, Mexico or Canada unclaimed property will be unblocked members to obtain future.. I Put Money on their Direct Bill accounts fees are in addition to the data rates with your customers our. 650757 provey a la Empresa para mantener en el uso de los servicios Therefore Securus! For calling services between a phone number and a facility over a period. Any taxes ) Lawyer calls Privatization fraud or Money laundering and could take to. Individual, service or product here www.securustech.net for up to 90 days find! Deposited by friends and family members into a Securus debit account belong to the Tablets use Securus website in way... Dmca take down process here in prisons across the States cellphone or phone of your choice I both... & Arbitration Agreement ( Arbitration Agreement ( Arbitration Agreement ( Arbitration Agreement ( Arbitration Agreement ) request is.! Or call 1-800-844-6591 to get account balance and other information on their account so they can call?. Available - Click the bubble below a phone number programmed to forward calls to your cellphone or phone your! Operate those websites GTL to Securus loved ones with loved ones such or. You directly to Securus 1 para aceptar el acuerdo o 2 para rechazarlo website to help incarcerated,. Refer to these Products and services, Resolving Disputes ( Arbitration Agreement ), Firm... Applicable state specific terms is available here: state specific terms any of these linked websites dispute Resolution & Agreement... 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