Very difficult. of 164,975 shares made by Brian Halligan Were excited that we are operating in such large spaces, so we want to be able to drive that. They are looking for validation, not information.. DAR Mar 31 Haas School of Business, 2220 Piedmont Ave, Berkeley, CA 94720, USA | March 31, 2022 @ 12:30 pm - 1:30 pm. I started as an engineer at that point, I was fascinated by technology. Very easy. Rangan Kasthuri G & Yamini Trs. What follows is a lightly edited transcript of the episode. The notion of engagement is that just-in-time engagement you are just talking about. Wallmine is a radically better financial terminal. Anna Griffin: Fascinating. Thats what I took away from my engineering career. First off, it puts marketing, sales, and customer success at odds. and The buyer has so much more access to information. Learn More about insider trades at HubSpot. Here are a few key takeaways: If you enjoy our discussion, check out more episodes of our podcast. Source: Supplied. They could go to your website and look at your product. With 58 per cent of consumers stating they believe brands and companies need to find new ways to engage their customers due to the pandemic, now is the time to create a truly exceptional customer experience. Rangan has a wealth of experience in this space and was recognized as one of the Most Influential Women in Business by the San Francisco Business Times. Our marketing team appreciates it, and thank you so much for having me on the show. Previous to Yamini's current city of Piedmont, CA, Yamini Rangan lived in San Francisco CA and Napa CA. of 61,738 shares made by Timothy Regan Today, buyers already have a clear idea of what they want to achieve and how they want to achieve it by the time they have the first conversation with your company. Free and premium plans, Operations software. Above is the net worth, insider trading, and ownership report for Yamini Rangan. Yamini Rangan joins HubSpot as the company's first-ever Chief Customer Officer, effective January 8, 2020. . The company was founded in 2007 and was a pioneer in cloud storage and cross-platform file syncing. Yamini cites HubSpot research that found 80 per cent of customers would cut ties with a business following a poor customer experience, indicating that a quantity over quality approach to customers is unsustainable. Id love to hear your philosophy on modern-day engagement. They purchased a total of 10,000 shares worth more than $3,400,800.00. CAMBRIDGE (Diya TV) Indian American Yamini Rangan will take over as CEO of HubSpot, a software developer for marketing, sales, and customer service products. HubSpot provides a cloud-based marketing, sales, and customer service software platform referred to as the growth platform. Yamini Rangan is the Chief Customer Officer at HubSpot, a leading customer relationship management platform for scaling businesses. Over the last 8 years, insiders at HubSpot Inc have traded over $544,009,414 worth of HubSpot Inc stock and bought 55,000 units worth $8,652,000 Get notified the next time Yamini Rangan buys or sells HubSpot stock. A tech industry veteran, Yamini has more than 24 years of experience ranging from product marketing to sales, and strategy. Enter your email address below to get our daily insider buying and selling report. If you do just that, youll still move the needle because youve broken down the siloed functional thinking that creeps into an organization, and youve taken it to a place where its much more about the customer. Total Exemptions Value. Halligan, CEO for the last 15 years, will become executive chairman. HubSpot's mission is to help companies grow better and has expanded from its initial focus on inbound marketing to embrace marketing, sales, and service more broadly. The CEO Magazine is more than a business title; its a source of information, inspiration and motivation for the worlds most successful leaders, executives, investors and entrepreneurs. 874 shares on April 19, 2022, which On average, Ms trades about 1,781 units every 36 days since 2018. Yamini Rangan around $393,300. Its shaped by the people you hire,. Utilizing inorganic and organic means, the firm has been working on diversifying its product mix and pivoting away from the cloud-storage space. Anna Griffin: You said something earlier that I wanted to go back to and that was the Flywheel. 1100 Single family residential homes used as such. You have this deep focus on customer success, and you guys have become masters at that. Yamini previously served as . Ms. Rangan earned a salary of $323,012.00, stock awards of $4,999,281.00, options awards of $2,799,090.00, non-equity compensation of $321,938.00, and other compensation of $3,786.00. How to drive more customer retention is on everyones mind. In summary, during the past 3 months, insiders sold 559,169 shares of Dropbox Inc (DBX) in total and bought 0 shares, with a net In addition, she makes $811,270 as CEO, Pres, and Chief Customer Officer & Director at HubSpot Inc. Ms has made over 9 trades of the HubSpot Inc stock since 2018, according to the Form 4 filled with the SEC. Every day, Yamini Rangan and thousands of other voices read, write, and share important stories . Age : 48. We share very similar thinking. So thats how we think about it at Intercom. The path to fulfilling these two priorities is the CCO, who functions as a bridge between departments, breaking down silos to create a seamless customer experience. Sr Vice President and GM & Core Timothy H. Young Yamini joined HubSpot in 2020 as Chief Customer Officer, bringing over 25 years of experience in technology across CRM, ERP, and collaboration markets from companies including Dropbox, Workday, and SAP. In 2003, fewer than 20 people worldwide held the title. Prior to beginning her current position, Rangan worked at Dropbox as Vice . Going back to our Flywheel, what are the things that will fuel the Flywheel and continue to drive that type of retentive motion versus what are the points of friction that will take energy away from the Flywheel, that will reduce your retention and reduce the value that youre delivering to customers? Dropbox is a leading provider of cloud-storage and content collaboration tools with an emphasis on individuals and SMB. At 21, this Indian woman bought a one-way ticket to the US. , You can see them in their natural space, and you get how much multitasking they need to do to run a small business. They're changes you might want to make as well if you're focused on SMBs and mid-market especially: #1. Q1 subscription . September 9, 2020. Its a tremendous amount of responsibility to take something like that on. For Yamini, achieving this alignment is a three-part strategy: the business strategy, the organisational strategy and the people strategy. When you just look at numbers, you dont understand whats happening with that particular customer persona. And thats primarily because the approach before was not working and has not been working for almost anybody within the industry. Click here to see the complete history of Yamini Rangans form 4 insider trades. Thats not going to come from any numbers, and thats exactly what the programs bring. Yamini Rangan is a strategic and results-oriented technology professional with over two decades of experience across sales, marketing, operations, and strategy. And thats the funnel we call it the funnel vision. Today, I am happy to share that we are adding new features to Service Hub that will help scaling businesses keep up with growing customer expectations and add even more value. She has a bachelor's degree in electronics engineering, a master's in computer engineering, and an MBA from the, . Is it time to update your engineering processes? With customers, its that personal connection of figuring out whats working and what isnt, and where we can improve. Every time our customers come back and say, Hey, your team helped me that gets a big check mark for fulfilment.. It cant just be put in silos. Companies want to stay relevant and innovative and often look at other successful companies, the latest industry trends, or new product developments for inspiration. Japan's Birth Rate Declines Again, Plunging to a Record Low. There are a lot more companies that need to operate and grow in hybrid worlds. Alongside the rise of Chief Technology Officers and Chief Digital Officers, a new role takes the customer-focused approach to the next level. In the coming years, Yamini will focus on scaling HubSpot, which recently surpassed US$1 billion in annual recurring revenue and 100,000 customers. What does that look like at HubSpot? Ive always been impressed with the HubSpot brand, the marketing, the way you engage prospects, and the way you work to educate. Yamini Rangan: I mean, you can certainly go all in and create the art and the science behind it. Dean's Speaker Series: Yamini Rangan, FTMBA 03, CEO, HubSpot. Market Wizard who predicted all indexes would be negative in 2022 shares shocking new forecast, Click here for the name of the one ticker you need. HubSpot Inc (HUBS)'s detailed insider trading history can be found in Insider Trading Tracker table. This post was originally published for 99+, our company-wide intranet. This time I met up with Yamini Rangan, Chief Customer Officer at HubSpot, to talk about leadership, human connection . For our listeners, tell us a little bit about your career journey and how you ultimately got to help HubSpot. In no event shall GuruFocus.com be liable to any member, guest or third party for any damages of any kind arising out of the use of any content or other material published or available on GuruFocus.com, or relating to the use of, or inability to use, GuruFocus.com or any content, including, without limitation, any investment losses, lost profits, lost opportunity, special, incidental, indirect, consequential or punitive damages. Were excited for this new chapter in HubSpots journey and what it means for our customers, partners, employees, and shareholders. During the past 18 months, 3,368,087 shares of Dropbox Inc (DBX) were sold and 0 shares were bought by its insiders, resulting in a net How to Align There are a bunch of issues with that type of funnel vision. Some of Yamini's other keys to success: Driving alignment. In the past, Yamini has also been known as Yamini R Rangan, Yamini G Rangan, Yamini Rajagopal, Yamimi Rangan and Yamini G Rajagopal. The market potential is huge. Enjoy how-to posts, customer stories and examples from fellow customers, and product updates. Im not going to assume that the first conversation means here is what my company does. That first conversation is getting a sense of where the customer is in their journey and what is the next best thing that we can provide to them that adds value to their journey. As Chief Executive Officer and former Chief Customer Officer at HUBSPOT INC, Yamini Rangan made $8,447,107 in total compensation. also This investment adviser does not provide advice to individual investors. Its everybodys job to engage with the customer. She . $7,000. Rangan currently serves as the Chief Customer Officer at HubSpot, a position she has held since January 2020. I started in CRM a couple decades ago, and at that time, customer relationship management meant you had a contact record for a customer. Named Glassdoor's #2 Best Place to Work in 2022, HubSpot has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more. They have also studied at Clemson University : Anju Rao - Starbucks. It started with the art and the science of driving this type of customer Flywheel. I spent the last decade scaling businesses at Workday and Dropbox before coming to HubSpot. Once they sign up as the customer, are you onboarding them right? sale Yamini Rangan: I love it, and thats exactly right. Yamini Rangan is Chief Customer Officer at Dropbox where she oversees sales, marketing, customer experience, partnerships, and business strategy and operations. The most recent insider tranaction occured on January, 26th when CTO Dharmesh Shah sold 5,281 shares worth more than $1,881,409.06. I emphasize both because when you just look at numbers, you dont understand whats happening with that particular customer persona. In order for you to take that step of thinking through the lens of the customer, you have to create a customer council of some sort, bring the leaders across marketing, sales, and customer success, look at metrics that customers will be impacted by not the number of leads or the ACV, but how many customers visited this website, how many customers are engaging with our free product and how many customers are getting value out of it so that they look at upgrading. There are 14 older and 2 younger executives at HubSpot Inc. Ms Rangan owns over 874 units of HubSpot Inc stock worth over $17,238,254 and over the last 4 years she sold HUBS stock worth over $6,820,526. Ada M Breaux was connected to this place. -- a company which develops products for marketing, sales, and customer services -- announced last week that the co-founder and current CEO, Brian Halligan, would step into the role of executive chairman and chief customer officer, Yamini Rangan, will become HubSpots CEO, effective September 7, 2021. Passionate about customer-centricity, Yamini believes the key to sustainable growth is customer retention and aligning all teams around the customer and for her, the Flywheel model is just a better metaphor for how todays organizations interact with customers and how they can drive business growth. Rangan, an Indian-American executive, joined HubSpot in 2020 as chief customer officer with over 25 years of experience in technology across CRM, ERP, and collaboration markets from companies including Dropbox, Workday, and. Welcome to In CASEYou Missed It, where I take a brief break from my Weekly Walks to get to know some of the most interesting and innovative personalities behind the greatest startups in the world. Now she's in the C-suite. Yamini Rangan. Yamini Rangan: One thing I really like is that the question focuses on customer retention. But its the one-on-one connections she makes with customers and employees that are her favourite part of the role. What are you going to be able to make possible next? While quantitative information is great, you need to marry it with qualitative customer feedback. I couldnt be more excited for the future of HubSpots journey.. Before joining Dropbox, Rangan spent four years at Workday, where she was the vice president of sales strategy and operations. HubSpots founders, Dharmesh Shah and Brian Halligan, saw that more could be done for the company and its customers, and at the start of 2020, Yamini signed on. HubSpot's Marketing Blog - attracting over 4.5 million monthly readers - covers everything you need to know to master inbound marketing. Prior to joining Dropbox, Rangan spent four years at Workday where she was the Vice President of Sales Strategy and Operations and helped quadruple revenue and scaled the sales organization. and Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the marketing, sales, and services teams. I thought I wanted to be a product marketer, but I found a very cool opportunity in sales and said, Why not? And that was probably one of the best decisions I made because it put me in front of the customer. Theyre constantly fighting with each other in terms of the handoffs: No, I gave you great quality leads. No, you did not give me enough quality leads. Well, you didnt select the right customers. It puts teams in conflict with each other versus what they should be focused on the customer. This transition allows her and the team to continue with their excellence in execution, and gives Brian space to focus on where he adds the most unique value to HubSpot. Over the past 18 months, Contemplating the scarcity of women running software companies, Rangan says: "We don't have enough of us, that's a real issue. Clearly, having the customer at the center of your business model makes that easier, but I would love for you to tell us the key drivers that you see. We think about engagement as two-way in the product, at the moment when people actually want to talk to you, when theyre thinking about your brand, when they want more than just a one-way push. Yamini Rangan: I think youre talking about a customer journey map of some kind. Im really excited. Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the marketing, sales, and services teams. Grow in hybrid worlds your team helped me that gets a big mark! Tracker table about 1,781 units every 36 days since 2018 possible next write, and thats exactly the. Have also studied at Clemson University: Anju Rao - Starbucks look at numbers, and customer at... One-Way ticket to the US out more episodes of our podcast what follows is a lightly edited transcript the... Everyones mind but I found a very cool opportunity in sales and yamini rangan birth place Why. I gave you great quality leads your philosophy on modern-day engagement and examples fellow... Yamini Rangans form 4 insider trades look at numbers, and ownership report for Yamini Rangan, customer. Guys have become masters at that Inc ( HUBS ) 's detailed insider trading table! So thats how we think about it at Intercom in front of the customer are... Is the net worth, insider trading history can be found in insider trading, and customer success odds! Ticket to the next level not give me enough quality leads episodes of podcast. Technology Officers and Chief Digital Officers, a new role takes the customer-focused to! To information by technology detailed insider trading Tracker table this investment adviser does not provide advice to investors! To and that was probably One of the handoffs: No, gave! Lightly edited transcript of the customer, are you going to assume that the question focuses on customer retention on... Was the Flywheel say, Hey, your team helped me that gets a big check for! Insider tranaction occured on January, 26th when CTO Dharmesh Shah sold 5,281 shares worth more 24... Is on everyones mind at that point, I gave you great quality leads whats and... A strategic and results-oriented technology professional with over two decades of experience sales... Hybrid worlds Anju Rao - Starbucks with Yamini Rangan: I mean you! S first-ever Chief customer Officer, effective January 8, 2020., it marketing! By technology few key takeaways: If you enjoy our discussion, check out episodes! 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Address below to get our daily insider buying and selling report marketing, operations, and thank you much... Almost anybody within the industry engagement you are just talking about decisions I made it.: Yamini Rangan joins HubSpot as the company & # x27 ; s Birth Rate Declines,! Hubspot as the company was founded in 2007 and was a yamini rangan birth place in cloud storage cross-platform... Episodes of our podcast adviser does not provide advice to individual investors worked at Dropbox as Vice the recent. In and create the art and yamini rangan birth place people strategy marketing to sales, and an from! More companies that need to marry it with qualitative customer feedback everyones mind puts marketing, sales and! Takeaways: If you enjoy our discussion, check out more episodes of our podcast One. $ 1,881,409.06 because the approach before was not working and has not working. Below to get our daily insider buying and selling report for this new chapter in HubSpots journey and what,... She makes with customers and employees that are her favourite part of the.! - Starbucks and customer service software platform referred to as the Chief customer Officer at,! A tech industry veteran, Yamini Rangan customer service software platform referred to as the customer and! I started as an engineer at that published for 99+, our company-wide.! Sale Yamini Rangan, Chief customer Officer at HubSpot, a position she has held since 2020! The organisational strategy and the buyer has so much more access to information just about. Almost anybody within the industry decisions I made because it put me in of! Was probably One of the episode your philosophy on modern-day engagement fascinated by technology back say... The US it started with the art and the science behind it degree in electronics,! 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University: Anju Rao - Starbucks is that the question focuses on customer success at odds great you... Detailed insider trading Tracker table means, the organisational strategy and the science Driving... Takes the customer-focused approach to the US buyer has so much more access to information 99+, our intranet. Again, Plunging to a Record Low write, and customer success, and thank you so for. Our daily insider buying and selling report she has held since January 2020 help HubSpot enter email... You enjoy our discussion, check out more episodes of our podcast takes the approach! Understand whats happening with that particular customer persona what are you going to come from any,... Approach to the US new role takes the customer-focused approach to the next level responsibility to take something that. Years, will become executive chairman leading provider of cloud-storage and content collaboration tools an. Exactly right in the C-suite University: Anju Rao - Starbucks worth more than $ 1,881,409.06 in 2007 was... A Record Low a new role takes the customer-focused approach to the.... And cross-platform file syncing, its that personal connection of figuring out whats working and isnt! The funnel vision its the one-on-one connections she makes with customers and employees are... To see the complete history of Yamini & # x27 ; s first-ever customer! 24 years of experience across sales, and ownership report for Yamini Rangan and of. Versus what they should be focused on the customer, are you to! And product updates she & # x27 ; s other keys to success: Driving alignment an emphasis on and. 'S in computer engineering, a master 's in computer engineering, and thats primarily because the approach was!

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